Interac - Zero Liability

 

You’re protected
from fraud losses


You will not be liable for losses resulting from circumstances beyond your reasonable control when using Interac Debit, Interac Flash, cross-border debit and Interac Online service. This includes losses resulting from technical errors, system problems or fraud.

The Canadian Code of Practice for Consumer Debit Card Services is embedded in the Interac rule framework. This means that financial institutions who offer these Interac products must provide zero liability for these Interac products. The specific terms are outlined in financial institution client agreements. If you experience an issue with these Interac products, your financial institution will deal with the matter directly, as the financial institution will be responsible for reimbursing you for your losses resulting from circumstances beyond your reasonable control.

You're protected from

fraud losses

You will not be liable for losses resulting from circumstances beyond your reasonable control when using Interac Debit, Interac Flash, cross-border debit and Interac Online service. This includes losses resulting from technical errors, system problems or fraud.

The Canadian Code of Practice for Consumer Debit Card Services is embedded in the Interac rule framework. This means that financial institutions who offer these Interac products must provide zero liability for these Interac products. The specific terms are outlined in financial institution client agreements. If you experience an issue with these Interac products, your financial institution will deal with the matter directly, as the financial institution will be responsible for reimbursing you for your losses resulting from circumstances beyond your reasonable control.

You have a role in protecting yourself from losses

You have a role in protecting yourself from losses

Interac Debit Headline to Grab User Attention

Protect your PIN

Always shield your PIN with your hand or body during every transaction, whether at an ABM or at a point-of-sale terminal. Never disclose your PIN to anyone including friends or family.

Interac Debit Headline to Grab User Attention

Report a lost card

Notify your financial institution immediately if your bank card is lost or stolen.

Interac Debit Headline to Grab User Attention

Check bank statements

Be sure to regularly check your bank statements to verify legitimate transactions. If you detect any unusual activity, contact your financial institution immediately.
 
 

Suspect fraudulent activity?

If you suspect losses have resulted from situations beyond your reasonable control, including technical errors, system problems or fraud, the following steps must take place:

  1.  

    Contact your financial institution to make a claim for the losses incurred.

  2.  

    Your financial institution will investigate the unauthorized transactions or transaction issues.

  3.  

    You will be reimbursed by your financial institution for all losses resulting from situations beyond your reasonable control.

 

Additional consumer protection for online purchases

Merchants who offer the Interac Online service must comply with the Canadian Code of Practice for Consumer Protection in Electronic Commerce. It establishes benchmarks for good business practice for merchants engaged in commercial activities with consumers in the online world.