Interac e-Transfer Support

Interac e-Transfer FAQs

Please select an option you require help with.

If you received an email or text notification you were not expecting, do not click any links within the notification. Phishing attempts can be forwarded to our Fraud team at phishing@interac.ca for further investigation. As an alternative, you may copy and paste the notification into the text box below and provide any other related details.

If you feel you have been defrauded, advise your financial institution and file a fraud report with your local law enforcement agency.

Some financial institutions may not have the availability to enable the Autodeposit feature. Contact your financial institution for more information.

It is possible your email address or mobile number is already registered. If you did not previously register your email address or mobile number for the Autodeposit feature, please contact your financial institution to investigate.

Please check your Spam folder. If the verification email is not found, proceed to re-register through your financial institution's online banking or mobile banking application.

There maybe a temporary issue in activating your Autodeposit registration. If you have not received a notification that your registration is activated, please contact your financial institution for further details.

If you have not received the funds after 30 minutes, please contact your financial institution to investigate.

Not all financial institutions have the ability to send and receive funds to registered recipients who have the Autodeposit feature enabled. If the sender's financial institution does not offer Autodeposit, you will still need to enter a password to complete your transfer.

Please provide details regarding your issue affecting an Autodeposit transfer.

Some financial institutions may not offer the Request Money feature. If you are with a participating financial institution, please contact them directly for assistance. The steps to initiate a Request Money transfer will vary by participating financial institution.

Please note you cannot cancel a request once it has been fulfilled. If the request has not been fulfilled and you are unable to cancel it within your online banking, contact your financial institution for assistance.

Please ask the fulfiller to check their junk mail folder. Alternatively, you can re-notify through your Financial Institution’s online or mobile banking.

To fulfill a request for money, click the link in the notification and log into your online or mobile banking application. From there, you can select the account where you’d like the funds to be withdrawn.

If your financial institution does not support the Request Money feature, you can decline the request with a message to the Requestor and they will be notified. Alternatively, you can send a regular Interac e-Transfer to the Requestor, in lieu of fulfilling the request for money.

If you are unable to decline a money request within your online banking, you will need to contact the Requestor directly.

If you are unable to opt-out of receiving requests from a particular requestor, please contact your financial institution for assistance.

If you missed the due date for the request for money, you will no longer be able to fulfill the request. You can ask the Requestor to send you another request for money or you can initiate and send a regular Interac e-Transfer from within your online banking.

If the value of the request for money is more than your limit to send funds, you can decline the request with a message to the requestor and they will be notified of the same.

Please provide details regarding your issue affecting an Request Money transfer.

To resolve this error, clear your cache, browser history and ensure cookies are enabled. You can also try accessing your transfer on another device, by copying and pasting the link into a browser on a laptop or desktop computer.

If you have forgotten the answer to the security question, please confirm the correct answer with the sender and try again. If you have exceeded the attempts to answer correctly, the transfer is no longer available for deposit. Advise the sender to cancel this transfer, reclaim the funds and request the sender initiate a new transfer to you. Only the sender's financial institution can return funds to the sender.

Report the error message you received to your financial institution's online banking support and they will investigate the issue affecting the completion of your transfer.

Only the sender’s financial institution can assist in cancelling a transfer that has not been completed. Interac does not hold funds and the return of funds to the sender can only be actioned by the sender's financial institution.

Please forward the notification you received to etransfer_support@interac.ca and we will investigate.

Currently, we are unable to process transfers to non-Canadian financial institutions. Advise the sender to cancel this transfer, reclaim the funds and arrange another way of transferring funds to you.

Phishing attempts can be forwarded to our fraud team at phishing@interac.ca for further investigation. If you sent an Interac e-Transfer and did not receive any goods/services, you will need to contact your financial institution and local law enforcement agency to file a fraud report. If you suspect fraud or a scam, please forward the email you received to etransfer_support@interac.ca or call 1-888-238-6433.