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Government Sign-In by Verified.Me® is now Interac® sign-in service. You can continue to rely on the same secure sign-in service with the financial institution that you have used for years.

Access government services with Interac sign-in service

The Interac sign-in service makes it easier to access many of the services you depend on.

Trust comes standard with the Interac sign-in service.

Interac sign-in service enables governments to provide Canadians with the option to use existing login credentials with a participating financial institution1, helping to eliminate the need to create and manage new usernames and passwords.

Secure access

Your online banking login credentials1 stay secure and are not accessed, viewable, or retained by anyone other than yourself  and your financial institution.

Reliable service 

Trusted by Canadians, demonstrated by the more than 144 million interactions completed in 2022 to facilitate digital access to participating federal, provincial, and municipal government services. 

Easy to use

A simple, fast, and familiar experience that over 16 million Canadians use to sign into access government services.​

Phishing

Our services are designed to help keep you safe and secure [when transacting online with the Interac sign-in service]. Interac will never send you an unprompted email or text message to log into services using the Interac sign-in service. Please report any phishing attempts to phishing@interac.ca.

Sign-in Partners

To access participating government services, use one of the Sign-In Partners listed below.

Consumer support

If you encounter problems using your Sign-In Partner credentials, please contact your Sign-In Partner’s help desk for assistance.

Example problems:

  • My password is failing
  • I forgot my password
  • I lost my debit card
  • I don’t know answers to my security questions
  • Affinity Credit Union – 1-866-863-6237
  • ATB Financial – 1-800-332-8383
  • BMO – 1-866-923-4778
  • CIBC – 1-800-465-2422
  • Conexus Credit Union – 1-800-667-7477
  • connectFirst – 1-866-923-4778
  • Coast Capital – 1-888-517-7000
  • DesJardins – 1-800-224-7737
  • Caisse populaire Alliance limitée
    1-888-404-2246
  • Libro Credit Union – 1-800-361-8222
  • National Bank of Canada – 1-888-483-5628
  • RBC – 1-800-769-2511
  • Scotiabank – 1-800-472-6842
  • Servus Credit Union – 1-877-378-8728
  • Simplii Financial – 1-888-723-8881
  • Tangerine – 1-888-826-4374
  • TD – 1-866-222-3456
  • UNI Financial Cooperation – 1-877-722-2343
  • Vancity – 1-888-826-2489

For all other issues related to using the Interac sign-in service to access a government services website, please contact our Helpdesk:

Help desk (available 24/7):
1-855-433-5397
TTY Service: 1-855-224-1714

Browser Compatibility

Browsers: IE 11 and above, Microsoft Edge, All latest version of Firefox, Chrome and Safari are supported

Need Help?

Find FAQs and other support here. Get the answers you need.

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Frequently Asked Questions

  • What is Interac sign-in service?

    The Interac sign-in service is a convenient way to access online services – instead of creating and managing a new username and password for accessing online services, you access them by signing in with your online bank, or other participating “Sign-In Partner”.

  • Who can use this service?

    Anyone who uses the online services offered by one or more of our Sign-In Partners can benefit from the service.

  • Glossary of common terms
    • Credentials: Typically, this is your username/password combination that you would use to sign in, to access services.
    • Sign-In Partner: an organization that has partnered with Interac Corp. and its subsidiaries to offer you the Interac sign- in service. Sign-In Partners may include financial institutions amongst others.
    • Financial Institution: Commonly referred to as your bank. Financial institutions also represent credit unions, and other banking institutions.
  • How do I use the Interac sign-in service to sign in to participating government services websites?

    When visiting a government services website that offers the Interac sign-in service, you will see the option to sign in using one of the Sign-In Partners listed.

  • How does the Interac® sign-in service protect my information?

    The Interac® sign-in service acts as an information filter between the online service and Sign-In Partners. By brokering the connection, the Interac® sign-in service ensures that no government service knows which Sign-In Partner you are using, and that no Sign-In Partner knows which government service you are accessing.

    The only information your Sign-In Partner supplies to the Interac® sign-in service is a randomly generated number created on your first use of the system and returned to the Interac® sign-in service with each subsequent use of the system. No passwords or personally identifiable information (i.e.: name, address, date of birth, etc.) are exchanged during this process. For more details about how the Interac® sign-in service uses your information, please refer to our Privacy Notice.

  • Which financial institutions can be used to log in or access Interac sign-in service?

    The Interac verification service currently supports customers with an active and eligible online account with various Canadian banks and credit unions, including:

    • Affinity Credit Union
    • ATB
    • BMO
    • CIBC
    • Caisse Alliance
    • Coast Capital
    • Conexus Credit Union
    • Desjardins
    • Libro
    • Meridian
    • National Bank
    • RBC
    • Scotiabank
    • Servus Credit Union
    • Simplii Financial
    • Tangerine
    • TD Canada Trust
    • Vancity
    • Uni

     

    Don’t see a preferred bank or credit union listed above? Stay tuned – we are continuously working on adding more participants to the Interac sign-in service network.

Don’t see your question here? Check out our FAQ page.