Government Sign-In by Verified.Me® is now Interac® sign-in service. You can continue to rely on the same secure sign-in service with the financial institution that you have used for years.
Access government services with Interac sign-in service
Trust comes standard with the Interac sign-in service.
With the Interac sign-in service, you can enjoy a convenient way to access online services. Instead of creating and managing a new username and password for accessing online services, you can simply access them by signing in with your online banking credentials or other participating “Sign-In Partner” – an approved digital credential that you already know and trust. The Interac sign-in service is built with Triple Blind® capabilities at its core, meaning no party in the service – financial institution, government service or network operator – knows from where or to where you are signing-in.
To access participating government services, use one of the Sign-In Partners listed below.
If you encounter problems using your Sign-In Partner credentials, please contact your Sign-In Partner’s help desk for assistance.
- My password is failing
- I forgot my password
- I lost my debit card
- I don’t know answers to my security questions
- Affinity Credit Union – 1-866-863-6237
- ATB Financial – 1-800-332-8383
- BMO – 1-877-225-5266
- CIBC – 1-800-465-2422
- Conexus Credit Union – 1-800-667-7477
- Coast Capital – 1-888-517-7000
- DesJardins – 1-800-224-7737
- L’Alliance des Caisses populaires de l’Ontario – 1-514-224-7737
- Libro Credit Union – 1-800-361-8222
- National Bank of Canada – 1-888-483-5628
- RBC – 1-800-769-2511
- Scotiabank – 1-800-472-6842
- Servus Credit Union – 1-877-378-8728
- Simplii Financial – 1-888-723-8881
- Tangerine – 1-888-826-4374
- TD – 1-866-222-3456
- UNI Financial Cooperation – 1-877-722-2343
- Vancity – 1-888-826-2489
For all other issues related to using the Interac sign-in service to access a government services website, please contact our Helpdesk:
Help desk (available 24/7):
TTY Service: 1-855-224-1714
Browsers: IE 11 and above, Microsoft Edge, All latest version of Firefox, Chrome and Safari are supported
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Frequently Asked Questions
What is Interac sign-in service?
The Interac sign-in service is a convenient way to access online services – instead of creating and managing a new username and password for accessing online services, you access them by signing in with your online bank, or other participating “Sign-In Partner”.
Who can use this service?
Anyone who uses the online services offered by one or more of our Sign-In Partners can benefit from the service.
Glossary of common terms
- Credentials: Typically, this is your username/password combination that you would use to sign in, to access services.
- Sign-In Partner: an organization that has partnered with Interac Corp. and its subsidiaries to offer you the Interac sign- in service. Sign-In Partners may include financial institutions amongst others.
- Financial Institution: Commonly referred to as your bank. Financial institutions also represent credit unions, and other banking institutions.
How do I use the Interac sign-in service to sign in to participating government services websites?
When visiting a government services website that offers the Interac sign-in service, you will see the option to sign in using one of the Sign-In Partners listed.
How does the Interac® sign-in service protect my information?
The Interac® sign-in service acts as an information filter between the online service and Sign-In Partners. By brokering the connection, the Interac® sign-in service ensures that no government service knows which Sign-In Partner you are using, and that no Sign-In Partner knows which government service you are accessing.
The only information your Sign-In Partner supplies to the Interac® sign-in service is a randomly generated number created on your first use of the system and returned to the Interac® sign-in service with each subsequent use of the system. No passwords or personally identifiable information (i.e.: name, address, date of birth, etc.) are exchanged during this process. For more details about how the Interac® sign-in service uses your information, please refer to our Privacy Notice.