Interac® 

ONLINE
for Consumers


How Interac Online works   Where you can use Interac Online   Participating financial institutions  Interac Online privacy & security   Interac Online customer commitment   Interac Online zero liability   


Shop online and pay directly from your bank account

Interac Online allows you to shop online at your favourite online retailers and pay for your purchases easily, directly from your bank account. It's immediate, secure, and all you need is access to online banking through a Participating Financial Institution.

Best of all, it’s easy to use. Because payments made with Interac Online are conducted through your existing online banking, you don't need to sign up or create any new passwords or accounts.

How Interac Online works: at the checkout

When you choose to pay with Interac Online at a participating retailer you will be guided through these simple steps when you're ready to check out: 

  • The online retailer’s website will redirect you to the Interac web page, prompting you to select your online bank.
  • Login and select the account you want to pay from. You will be prompted to confirm the payment amount.
  • You will then be returned to the online retailer’s website for the confirmation page, where your order will be processed.

It’s that easy. Watch our demo:

Where you can use Interac Online

Hundreds of online retailers now offer you Interac Online as an option.

Click here to find a participating online retailer. 

Check back here for updates to the list, or follow us on Facebook and Twitter for our latest product news features and events.

Participating financial institutions

The following financial institutions are currently offering Interac Online:

BMO Bank of Montreal
Envision Financial
Libro Credit Union
Scotiabank
TD Canada Trust
RBC Royal Bank

Interac Online offers you privacy, security, and spending control.

  • None of your financial details, card numbers or login information are shared with the online retailer or third parties. 
  • Your payment is completed through your Financial Institution, who transfers the funds to the online retailer using established and secure banking procedures. 
  • Interac Online helps you better manage your finances. You pay immediately using available funds from your bank account, unlike credit cards where you may owe later.

Interac Online Customer Commitment 

You are not liable for losses resulting from circumstances beyond your control related to an Interac Online payment. We work with all stakeholders, as well as security experts, to maintain the ongoing security of our services.  For more information about customer protection please view the Customer Commitment below.

Interac Online Customer Commitment

As a user of the Interac Online service, you can expect:

  • a level of protection for losses resulting from circumstances beyond your control
  • appropriate disclosure of information by your Financial Institution
  • compliance with the Canadian Code of Practice for Consumer Protection in Electronic Commerce by merchants offering this payment option

Losses

Customers will not be liable for losses resulting from circumstances beyond their control that are related to the payment transaction. This includes losses resulting from technical errors, system problems or fraud. In such cases, a customer must make a claim for losses incurred and if the claim is determined to be valid, the customer will be reimbursed by their Financial Institution.

Interac Online Zero Liability

Customers will not be liable for losses resulting from circumstances beyond their control that are related to the payment transaction. This includes losses resulting from technical errors, system problems or fraud. In such cases, a customer must make a claim for losses incurred and if the claim is determined to be valid, the customer will be reimbursed by their Financial Institution.

Customer Disclosure

Financial Institutions must provide appropriate disclosure to their customers. Each Financial Institution is obligated to disclose the following:

  • any fees associated with the use of the Interac Online service;
  • the customer’s responsibility for protecting their password and what the consequences are if this responsibility is violated;
  • who the customer should contact in the event of a problem; and
  • the potential extent of losses that could occur due to unauthorized use of the Interac Online service.

Canadian Code of Practice for Consumer Protection in Electronic Commerce

Merchants who offer Interac Online must comply with the Canadian Code of Practice for Consumer Protection in Electronic Commerce, created by the Working Group on Electronic Commerce and Consumers and endorsed by federal, provincial and territorial ministers responsible for consumer affairs on January 16, 2004. The Code establishes benchmarks for good business practice for merchants engaged in commercial activities with consumers online. Requiring merchants to comply with the Code helps ensure that customers are dealing with reputable online merchants. 

To view the Canadian Code of Practice for Consumer Protection in Electronic Commerce, please click here.