Interac - For Consumers

Fraud
Prevention

We use sophisticated fraud detection tools to protect you from fraud. Our financial institution partners have the technology in place to monitor unusual activity and prevent fraud, and we work with fraud experts, financial institutions and law enforcement to monitor unusual activity and take immediate steps to protect consumers and businesses.

Phishing

Phishing

 

If you receive a deposit or money request notification that you weren’t expecting or from a sender you don’t recognize, be careful. If in doubt, contact the sender via a different channel to confirm that he or she has sent you money or requested money from you. If you do not recognize the sender, the e-mail could be a phishing scam.

Phishing is a scam where fraudsters attempt to acquire personal and/or financial information, such as passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using e-mail or an instant message, although phone contact has been used as well.

What to do:

  • If you weren’t expecting the deposit or money request notification, contact the sender through a different channel to check if it’s real.
  • If you do not recognize the sender, contact us to look into it.
  • Do not click any links or open any attachments if you receive them from a sender you don’t recognize.
  • Look for errors or strange typos in the text of the notification. A common error in phishing emails is the “$” sign appearing after the amount, instead of before it.
  • If you think the notification is a scam masquerading as an Interac e-Transfer®, forward the email to phishing@interac.ca so our fraud team can further investigate.
  • If you accidentally fill out personal information in a link from a phishing scam, don’t panic. Change your online banking password and contact your bank right away.

Phishing

Phishing

 

If you receive a deposit or money request notification that you weren’t expecting or from a sender you don’t recognize, be careful. If in doubt, contact the sender via a different channel to confirm that he or she has sent you money or requested money from you. If you do not recognize the sender, the e-mail could be a phishing scam.

Phishing is a scam where fraudsters attempt to acquire personal and/or financial information, such as passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using e-mail or an instant message, although phone contact has been used as well.

What to do:

  • If you weren’t expecting the deposit or money request notification, contact the sender through a different channel to check if it’s real.
  • If you do not recognize the sender, contact us to look into it.
  • Do not click any links or open any attachments if you receive them from a sender you don’t recognize.
  • Look for errors or strange typos in the text of the notification. A common error in phishing emails is the “$” sign appearing after the amount, instead of before it.
  • If you think the notification is a scam masquerading as an Interac e-Transfer®, forward the email to phishing@interac.ca so our fraud team can further investigate.
  • If you accidentally fill out personal information in a link from a phishing scam, don’t panic. Change your online banking password and contact your bank right away.

Phishing

Protect your PIN

 

Interac debit cards are extremely secure and have strong safeguards against fraud tactics such as counterfeiting, transaction replay and card-not-present transactions, thanks in large part to chip technology. All ABMs, point-of-sale (POS) terminals in Canada and Interac debit cards are chip-enabled.

What to do:

  • Always keep your PIN to yourself; that means never sharing it with anyone.
  • Shield the PIN pad when entering your PIN and remember to take your card when the transaction is complete. If something about the transaction makes you feel uncomfortable, cancel it and use a different machine.
  • Check your banking statements regularly, and immediately report any unusual activity to your financial institution.
  • If you suspect your Interac debit has been compromised, contact your bank right away.

Phishing

Protect your PIN

 

Interac debit cards are extremely secure and have strong safeguards against fraud tactics such as counterfeiting, transaction replay and card-not-present transactions, thanks in large part to chip technology. All ABMs, point-of-sale (POS) terminals in Canada and Interac debit cards are chip-enabled.

What to do:

  • Always keep your PIN to yourself; that means never sharing it with anyone.
  • Shield the PIN pad when entering your PIN and remember to take your card when the transaction is complete. If something about the transaction makes you feel uncomfortable, cancel it and use a different machine.
  • Check your banking statements regularly, and immediately report any unusual activity to your financial institution.
  • Look for errors or strange typos in the text of the notification. A common error in phishing emails is the “$” sign appearing after the amount, instead of before it.
  • If you suspect your Interac debit has been compromised, contact your bank right away.

Flash

Interac Flash® and mobile transactions

 

Interac Flash uses EMV secure chip processing to store and process data securely. This makes it impossible to create counterfeit cards, and protects consumers against fraudulent activity, including skimming, transaction replay types of fraud, and tactics like electronic pickpocketing.

When you use your Interac debit card for mobile payments, your transactions are protected by the same secure features you rely on to protect your Interac® Debit and Interac Flash transactions. These security features include the Interac® Zero Liability Policy*, passcode and touch ID verification.

What to do:

  • Only you should use your Interac Flash-enabled debit card or mobile device to make purchases.
  • Check your banking statements regularly, and immediately report any unusual activity to your financial institution.
  • If your mobile device or Interac debit card is lost or stolen contact your bank right away.

Flash

Interac Flash® and mobile transactions

 

Interac Flash uses EMV secure chip processing to store and process data securely. This makes it impossible to create counterfeit cards, and protects consumers against fraudulent activity, including skimming, transaction replay types of fraud, and tactics like electronic pickpocketing.

When you use your Interac debit card for mobile payments, your transactions are protected by the same secure features you rely on to protect your Interac® Debit and Interac Flash transactions. These security features include the Interac® Zero Liability Policy*, passcode and touch ID verification.

What to do:

  • Only you should use your Interac Flash-enabled debit card or mobile device to make purchases.
  • Check your banking statements regularly, and immediately report any unusual activity to your financial institution.
  • If your mobile device or Interac debit card is lost or stolen contact your bank right away.

Interac Zero Liability Policy

As an Interac debit cardholder, you will not be liable for losses resulting from circumstances beyond your control. This includes losses resulting from technical errors, system problems or fraud. In such cases, you must make a claim with your financial institution for losses incurred. If the claim is determined to be valid, you will be reimbursed by your financial institution.

Scams

Scams

 

Criminals may attempt to convince you they have sent you money, by sending you an email that appears to be using the Interac e-Transfer service, but isn’t. For example, you may receive an email stating that Interac is holding money in escrow until you provide evidence of having shipped goods. Our organization does not offer an escrow service.

What to do:

  • Only send and accept Interac e-Transfer transactions from someone you know.
  • If you are unsure if an Interac e-Transfer transaction you received is legitimate, contact us.
  • If you think you are a victim of a scam, change your online banking password and contact your bank and local law enforcement right away.
  • Forward any fake Interac e-Transfer emails and other correspondence to phishing@interac.ca

Scams

Scams

 

Criminals may attempt to convince you they have sent you money, by sending you an email that appears to be using the Interac e-Transfer service, but isn’t. For example, you may receive an email stating that Interac is holding money in escrow until you provide evidence of having shipped goods. Our organization does not offer an escrow service.

What to do:

  • Only send and accept Interac e-Transfer transactions from someone you know.
  • If you are unsure if an Interac e-Transfer transaction you received is legitimate, contact us.
  • If you think you are a victim of a scam, change your online banking password and contact your bank and local law enforcement right away.
  • Forward any fake Interac e-Transfer emails and other correspondence to phishing@interac.ca

We work to

protect your money

 

Infographic

More than 99.99% of Interac Debit transactions are processed without incident. Here’s how we do it:

 

Interac Debit

Interac Debit cards use EMV chip technology, making it virtually impossible for criminals to create counterfeit cards.

Learn more

 

Interac Flash 

Interac Flash relies on the same secure network. Transactions are protected against counterfeiting and transaction replay fraud, including electronic pick-pocketing.

Learn more

 

Interac® Online

Interac Online is one of the safest ways to pay when shopping online. No personal financial information is ever given to a merchant.

Learn more

 

Interac e-Transfer

Interac e-Transfer allows you to send and receive money in near real time, while you personal and financial information remains private.

Learn more

 

Mobile payments

Mobile payments use touch ID and passcode verification to ensure that only you can make a purchase using your mobile device. This also applies to in-app purchases using Interac Debit.

Learn more

 

Safety Tips

1

Keep your banking information private.

2

Select a unique Interac Debit PIN, memorize it and keep it confidential.

3

When making an Interac Debit transaction, only you should be the one to insert your card into the point-of-sale terminal. When making an Interac Flash transaction, only you should be the one to hold your card in front of terminal to make a purchase

4

Notify your financial institution immediately if your Interac debit card or mobile device is lost or stolen.e

5

Check your banking statements regularly and contact your financial institution immediately if you detect any unusual transactions.

6

If you suspect anything unusual when using an ABM or point-of-sale terminal, do not use the machine and report it to your financial institution immediately or the ABM owner immediately.

7

Please note that The Canada Revenue Agency (CRA) does not currently use the Interac e-Transfer service to collect or disburse payments. Any payment notifications claiming to be from the CRA are fraudulent.

8

If you’re unsure whether a phone call requesting money is legitimate, tell the person you will call back. Hang up, wait for the dial tone, and confirm the company’s phone number through a reliable source. Do not to use the number on your call display or provided in their correspondence, because you might be phoning a scammer back.

9

If you receive a phishing email masquerading as an Interac e-Transfer notification, forward it to phishing@interac.ca so our fraud team can further investigate.

1

Keep your banking information private.

2

Select a unique Interac Debit PIN, memorize it and keep it confidential.

3

When making an Interac Debit transaction, only you should be the one to insert your card into the point-of-sale terminal. When making an Interac Flash transaction, only you should be the one to hold your card in front of terminal to make a purchase

4

Notify your financial institution immediately if your Interac debit card or mobile device is lost or stolen.

5

Check your banking statements regularly and contact your financial institution immediately if you detect any unusual transactions.

6

If you suspect anything unusual when using an ABM or point-of-sale terminal, do not use the machine and report it to your financial institution or the ABM owner immediately.

7

Please note that The Canada Revenue Agency (CRA) does not currently use the Interac e-Transfer service to collect or disburse payments. Any payment notifications claiming to be from the CRA are fraudulent.

8

If you’re unsure whether a phone call requesting money is legitimate, tell the person you will call back. Hang up, wait for the dial tone, and confirm the company’s phone number through a reliable source. Do not to use the number on your call display or provided in their correspondence, because you might be phoning a scammer back.

9

If you receive a phishing email masquerading as an Interac e-Transfer notification, forward it to phishing@interac.ca so our fraud team can further investigate.

Interac, Interac e-Transfer and Interac Flash are registered trade-marks of Interac Corp.

*Protection applies to losses resulting from circumstances beyond your control. Some conditions apply. See your financial institution for details.

The tips and guidelines stated above are for informational purposes only and are not to be treated, or relied upon, as legal advice or opinion.

The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.