Interac survey finds nearly one in four feel uncertain of their ability to spot a phishing scam
TORONTO, March 1, 2018 – Online payment fraud like phishing is a growing trend, and Canadians are worried about it. According to a new survey conducted by Interac Corp., Canadians are more likely to worry about payment fraud scams like phishing and skimming than home break-ins, vehicle theft and plane crashes. And, almost one quarter of Canadians say they have clicked on a link that resulted in a phishing scam, while 64 per cent say they have been tempted to click on a link they weren’t completely sure was safe.
“As payment fraud increasingly migrates online through scams like phishing, the continued work we do with our partners to detect and prevent fraudulent activity has never been more important,” said Rob Fodor, Chief Data Scientist and VP of Fraud, Interac Corp. “It’s also why we feel strongly about arming Canadians with the information they need to spot, avoid and report any phishing scams they may come across.”
While offline payment fraud is decreasing, one possible reason payment fraud is so top of mind as a worry for Canadians is the uncertainty they feel online. Across all age groups, two-thirds report having been tempted to click on a link they weren’t completely sure was safe. This uncertainty is putting Canadians at risk. Phishing is a scam where fraudsters attempt to acquire personal or financial information, such as passwords or card numbers, by masquerading as a trustworthy person or business through electronic communications. It is typically carried out using e-mail or an instant message, although phone contact has been used as well. In this case, the best offense is a good defense.
“When you’re online, don’t click on any links or open any attachments if you receive them from a sender you don’t recognize. And trust your gut. If you weren’t expecting the deposit or money request notification from someone you know, contact the sender through a different channel to check if it’s real,” said Fodor. “Rest assured there are security measures in place to ensure online and offline Interac transactions are secure, but Canadians are a first line of defense in keeping their personal information private.”
As March is Fraud Prevention Month, Interac Corp. is sharing tips to help Canadians avoid a #clicktastrophe, while protecting themselves against fraud both online and off:
- Don’t click on any links or open any attachments if you receive them from a sender you don’t recognize.
- Trust your gut. If you receive a deposit or money request notification you weren’t expecting, contact the sender through a different channel to check if it’s real.
- Look for errors or strange typos in the text of an email notification. A common error in phishing emails is the “$” sign appearing after the amount, instead of before it.
- If you think the notification is a scam masquerading as an Interac e-Transfer, forward the email to firstname.lastname@example.org so our fraud team can further investigate.
- If you accidentally fill out personal information in a link from a phishing scam, change your online banking password and contact your bank right away.
- When transacting in person, protect your PIN. Keep it to yourself and never share it with anyone, and if you’re making an in-store purchase shield the PIN pad when entering your number and remember to take the card out when the transaction is complete.
- If you suspect your Interac debit card or mobile payment device has been compromised, lost or stolen, contact your bank right away.
While it’s important to be vigilant when it comes to protecting your information, using Interac products for everyday payments online and in-store is safe and secure. Did you know that:
- Your debit card number is an identifier only: When someone pays using the Interac Debit service, businesses never receive any personal financial information and the payment is authorized with a random one-time use number that applies only to that transaction.
- Mobile Wallets can’t access your financial info: When Interac Debit is added to a mobile wallet, financial information is substituted with a token, a unique Virtual Account Number, so no financial information is stored or shared. Interac Debit on mobile also has the added protection of passcode and biometric ID verification.
- You’re protected against fraud: Consumers and businesses are protected by the Interac Zero Liability Policy, which is a money back guarantee for Interac debit cardholders protecting against losses beyond their reasonable control like technical errors, system problems or fraud.
- Money doesn’t travel over email: When sending an Interac e-Transfer, the actual financial transaction is completed directly between the two financial institutions. No funds or personal financial information are ever transferred over email.
About the Survey
Hill+Knowlton Strategies conducted an online survey of Canadian residents between February 9 and February 14, 2018. In total, 1,139 members of the general public 18 years or older were surveyed. Final survey data were weighted based on national Census figures, according to region, age and gender.
About Interac Corp.
Interac Corp. operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency. The organization is one of Canada’s leading payments brands and is chosen an average of 16 million times daily to pay and exchange money. For more than 30 years, Interac Corp. and its predecessors, Interac Association and Acxsys Corporation, have facilitated secure financial transactions through the development of innovative and convenient debit and money transfer solutions. A leader in the prevention and detection of fraud, the organization has one of the lowest rates of fraud globally. Visit interac.ca or follow @INTERAC on Twitter. Interac Corp. has a diverse group of shareholders that includes banks, credit unions, caisses populaires, payment processors and merchants.