Help protect your business against fraud
Stay ahead of evolving threats. Get regular updates from Interac on how we’re working to keep your business transactions safe.
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Identifying and preventing business fraud
Learn how to recognize scams and use smart practices to safeguard your business every day.
Do you need support regarding a transaction that could be fraudulent? If you suspect fraud contact your bank or credit union immediately.
The ‘Three S’ Defence Against Fraud for your Business
Fraud can affect any business, regardless of size or industry. From sophisticated cyberattacks to deceptive social engineering schemes, the threats are constant. At Interac, we work with Canadian financial institutions to build multiple layers of security into our products — from encryption to real‑time transaction monitoring — but your awareness and quick action are just as important.
STOP
STOPIf someone makes an unusual request for confidential information or money, don’t act right away. Pause and ask why the request is being made and whether it fits your established processes. Requests that are out of the ordinary can spell trouble, so be on alert.
Pro tip: Always verify unexpected requests through a trusted contact method before taking action.
SCRUTINIZE
Look closely at the request. Is it asking for a change to established payment details or processes? Does it contain spelling errors, unusual links, or a sense of urgency? Does your instinct tell you something is off?
Pro tip: Double‑check sender details, payment instructions and links for subtle errors or changes.
SPEAK UP
If you suspect fraud, share the information with others in your organization and report it to the proper authorities.
Pro tip: Report suspicious activity to your team, your bank or credit union, and the Canadian Anti‑Fraud Centre immediately.
Spotting email fraud and other business threats
If you want to help protect your business from fraud-related setbacks, it’s critical to be proactive. Steps like learning how to spot common fraud attempts and opting for secure payment methods can help your business from being exposed to unnecessary risks.
See moreKeep an eye out for fraud
From the biggest companies to one-person operations, all businesses can be targets for fraudsters. Below, learn about common scams — and steps you can take to avoid them.
Recognizing email fraud
Business email compromise, also known as BEC, is a type of phishing attack involving impersonation. Fraudsters may pretend to be executives, suppliers or employees to trick your business into sending money or information.
Tips to help protect your business from email fraud:
- Verify payment changes: Always confirm new or updated payment instructions directly with the vendor or client using a trusted phone number or a different channel.
- Enable multi-factor authentication (MFA): Require MFA for all business email accounts to prevent unauthorized access.
- Train your team: Regularly educate employees on spotting phishing attempts, urgent payment requests and suspicious attachments.
Spotting fraudulent transactions and chargebacks
Fraudulent payments or false chargeback claims can lead to lost revenue and disputes. These often occur when stolen payment information is used or when a customer disputes a legitimate transaction.
Tips to help protect your business from fraudulent transactions:
- Monitor transactions regularly: Look for unusual patterns, such as large orders from new customers or mismatched billing and shipping addresses.
- Keep detailed records: Maintain clear documentation of all sales, invoices, and customer communications to support dispute resolution.
- Act quickly: Contact your financial institution immediately if you suspect a fraudulent transaction.
Ensuring vendor and client payments are secure
Cheques and unsecured transfers can be lost, counterfeited, or intercepted. Criminals may also attempt to divert legitimate payments to fraudulent accounts.
Tips to help enable safer payments:
- Verify vendor details: Confirm payment instructions with a trusted contact before sending large transfers.
- Use Interac e‑Transfer for Business with Autodeposit: Send and receive funds securely without security questions, reducing the risk of interception.
- Keep a digital trail: Interac e-Transfer for Business provides a clear record of all transactions for easy reconciliation.
Protect your business in the digital world
Discover insights into common scams targeting businesses, learn how to identify digital fraud and explore resources to safeguard company data, finances and customer trust.
Stay aware and check trusted sources for fraud information.
If you think you may have been a target or victim of digital fraud, report it to your local police force and the Canadian Anti-Fraud Centre. More resources:
Protect what you’ve built
Your business is your livelihood. Head to From Dollar One to download our checklist about digital security and safeguarding your business.
Learn MoreHelp protect your
business against fraud
Stay ahead of evolving threats. Get regular updates from Interac on how we’re working to keep your business transactions safe.
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