Interac e-Transfer Customer Support Form

Interac e-Transfer® Customer Support Form

If you are currently experiencing an issue with an Interac e-Transfer, please complete as much of this form as possible so our team can investigate. The more information you provide here, the easier it will be for us to assist you.

NOTE: As of July 1, 2018, there is no longer an option to deposit Interac e-Transfer transactions offline (without access to online banking) . You are encouraged to deposit Interac e-Transfer transactions via online or mobile banking at one of the participating financial institutions.

For a limited time you can still login to view history of your deposited transfers, your account and profile information. Click here to login to the Interac e-Transfer Offline Service.

This is an 8-digit alphanumeric number which begins with “CA”. It is case sensitive and is typically found at the end of the URL bar of the browser.
This is an alphanumeric number which begins with “CA1MR” and is case sensitive.
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Your contact information:

Email: etransfer_support@interac.ca

Toll free: 1-888-238-6433