If I begin a transaction on the browser-based version of the service even though I have the mobile app installed, why am I being redirected to the mobile app to complete the transaction?

For security reasons, a user of the Interac verification service can only have an account on one device. If you already have the Interac verification service app and wish to complete a transaction on the browser-based version of the service, you will be instructed on how to complete the transaction via the mobile app on your mobile device. If you don’t have the mobile app installed, you will still be able to complete the transaction with the browser-based version of Interac verification service via your web browser. It is, however, recommended that you install the app to help simplify these processes going forward.