I tried sending an Interac e-Transfer notification to a mobile phone number, but received an email and/or text message saying it did not go through. Why?

Always make sure you have entered the correct mobile phone number each time you wish to send money via Interac e-Transfer. It’s possible you received the notification because:

• The phone number entered is a land line.
• You entered a non-Canadian mobile phone number.
• The recipient has blocked Interac e-Transfer notifications from being sent to his/her mobile phone number.
• The recipient is encountering technical issues on his/her mobile phone and therefore the message cannot be delivered (e.g., mobile network unavailable)
• The Mobile Network Operator does not support all text messages