What is Interac e-Transfer?
Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada using online banking. The participating bank or credit union transfers the funds using established and secure banking procedures. Transfers are almost instant, but can take up to 30 minutes depending on your bank or credit union.
Visit our Interac e-Transfer page for step-by-step instructions on how it works.
Help, I sent money via an Interac e-Transfer and I need to speak with someone. Who do I contact?
Please contact your bank or credit union to troubleshoot any transactions in progress. The contact information is usually on the back of your Interac debit card. You can also use this Interac e-Transfer form.
- I’d like to use Interac e-Transfer for Business.
Interac e-Transfer Request Money
What is Interac e-Transfer Request Money?
Request Money is a feature that allows you to send a request for funds via the Interac e-Transfer system. To learn more about Interac e-Transfer, click here. Once the request is fulfilled and the funds are available in your account, you will receive a notification via text or email. Click here for a list of participating banks and credit unions, and to learn more about the Interac e-Transfer Request Money feature.
Can I opt-out of the Request Money feature?
Yes, you can opt-out of receiving requests from a particular requestor or of the service completely, by selecting the opt-out option on the fulfillment page. You can also opt-in to receive requests from a particular individual, or for the service, by managing your preference through your financial institution’s online banking or mobile banking application. Simply navigate to the Interac e-Transfer settings or by clicking here. Please note this experience will vary by participating financial institution.
How much does the Interac e-Transfer Request Money feature cost?
There may be a fee from your bank or credit union for using Interac e-Transfer Request Money. Please contact your bank or credit union directly.
lnterac e-Transfer Autodeposit
What is Interac e-Transfer Autodeposit?
Autodeposit is an Interac e-Transfer feature that allows users to register to have incoming Interac e–Transfer funds deposited directly into their bank account – no security question and answer needed. Click here for a list of participating banks and credit unions, and to learn more about the Interac e-Transfer Autodeposit feature.
Is Interac e-Transfer Autodeposit secure?
Yes. Autodeposit enjoys the same bank-grade security standard as Interac e-Transfer. Interac e-Transfer is one of the safest digital money transfer services in the world. When you send or request money via Interac e-Transfer, the funds are transferred through established and secure banking procedures that banks and credit unions have used for years. Money never travels by email or text – these are simply used to notify you about the transaction, as well as provide deposit instructions.
How do I register for Interac e-Transfer Autodeposit?
The availability of the Autodeposit feature, along with the experience to register, will vary by financial institution. To register for Interac e-Transfer Autodeposit, log into your online or mobile banking account and go to your Interac e-Transfer profile settings. Once there, add the identifier (email address or text) you want associated with Interac e-Transfer Autodeposit and select the account into which you want funds deposited. You will receive a request to verify registration. The next time someone sends funds to the identifier registered, the money will be deposited directly into your account without the need to answer a security question.
Check with your participating bank or credit union for further details.
lnterac e-Transfer Security
What is email fraud, phishing or spearphishing, SEO poisoning, or SMS phishing?
Phishing is a scam where fraudsters attempt to acquire personal and/or financial information like passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using email or an instant message, although phone contact has been used as well.
In some instances, the fraudster sends authentic-looking emails or text messages (smishing) that appear to come from legitimate companies, requesting recipients to disclose personal and/or financial information that is later used to commit fraud.
Be suspicious if you receive a notification you weren’t expecting that money has been sent via Interac e–Transfer. Contact the sender to confirm. If you can’t confirm, please forward the notification to firstname.lastname@example.org immediately.
I have been offered a job as an e-Transfer agent. Does Interac work with e-Transfer businesses?
No. Interac does not hire transfer agents. There have been instances of employment recruitment scams in which Canadian job hunters are hired as agents for “foreign companies”. In fact, the job hunters may actually end up being used as “mules” to transfer stolen funds outside of Canada. Anyone who participates, even unknowingly, could be deemed an accomplice to a crime and may be prosecuted. We urge you to fully investigate any such job offers.
How do these e-Transfer business scams work?
In the typical scenario, the “employer” poses on job recruitment websites as a legitimate foreign company looking for an agent to represent them in Canada. The job is to accept payment from Canadian customers and transfer proceeds offshore. The employer indicates that a key qualification is to have access to an online bank account and receive Interac e-Transfer funds.
Once the employee receives the funds, he or she is instructed to transfer the money via a wire transfer service. As compensation, the employee or “transfer agent” is paid a percentage of the funds. This is often a front for an illegal operation.
International Transfer by Mastercard® and Interac
What is International Transfer by Mastercard® and Interac®?
International Transfer by Mastercard and Interac is a safe, fast and cost-effective way for Canadians to send money internationally from any bank account in Canada to bank accounts worldwide.
Which countries can I send money to?
You can send money to more than 75* countries worldwide from your Canadian bank account.
*Will vary by financial institution. For current list of countries, please contact your financial institution.
How do I send an International Transfer by Mastercard and Interac?
You can send money internationally in for easy steps:
- Log In: Log in to online or mobile banking.
- Select “Send Money” > International: Select the recipient’s destination and banking information.
- Request Processing: Your request is sent to the recipient and the will receive a notification via email when the funds have been sent.
- Request Fulfilled: Funds are directly sent to the recipient’s bank account.