FAQs for Business

Please contact your business bank or credit union for any troubleshooting support.

Yes, you can use Interac e-Transfer for your business invoicing and payment needs if you bank with a participating bank or credit union. You need a Canadian online bank account and an email address or mobile phone number.

If you are sending funds via Interac e-Transfer, your recipient will also need an email address or Canadian mobile phone number to receive the funds.

Please visit our Interac e-Transfer for Business page for more information.

Businesses of any size can use Interac e-Transfer to simplify and accelerate payments, from independent consultants, to small businesses to enterprise-level organizations.

Request Money is an easy-to-use Interac e-Transfer feature that allows you to send a notification to someone that you are asking for payment. It’s a convenient way to bill clients and customers and helps ensure payment is sent to the right source, minimizing the chance that your payment is lost or delayed in the mail, or sent to the wrong account.

You can add the invoice number into the message area when sending the Interac e-Transfer Request Money notification to help it function as an invoice. Please note that message characters are limited.

You will need to register. Visit our Interac e-Transfer page for more information on how to set up Autodeposit .

Visit our Interac e-Transfer for Business security page or speak with your business bank. You can find a list of banks or credit unions offering Autodeposit on our Interac e-Transfer page.

The process is simple. Please visit our Interac e-Transfer page for details on how to turn Autodeposit off.

Bulk disbursements allow you to make multiple payments at once via Interac e-Transfer. It’s can help streamline your payroll and supplier payment system. Please visit our Interac e-Transfer for Business page for more information on how it works.

Fees are set by your bank or credit union, please contact your business bank for pricing information. You can also find a list of banks or credit unions offering Bulk Disbursements on our Interac e-Transfer page.

Please contact your bank or credit unions offering Bulk Disbursements for a detailed account of the format and methods allowed for submission.

For any troubleshooting support, please contact your Interac Debit Acquirer.

An Acquirer is a service provider that offers Interac Debit terminals and service to businesses. Please visit our Interac Debit for Business page for a list of participating Acquirers.

Interac Debit is a payment type that is suitable for all businesses in Canada, no matter the size.

Tap to Pay on iPhone enables businesses of any size to accept all types of in-person contactless payments right on an iPhone—from physical debit and credit cards to Apple Pay and other digital wallets—no extra terminals or hardware needed.

Businesses can enable Tap to Pay on iPhone by downloading and signing up with a supported payment app. For a step-by-step guide, visit our How to Use Tap to Pay on iPhone page.  

Tap to Pay on iPhone is supported by a number of payment apps in Canada. See the full list here.

For any troubleshooting support, please contact your contactless payment acquirer.

Please visit our contactless payments for Business page for information around the benefits, how it works and a list of Acquirers to answer more questions.

This depends on the type of terminal you currently have. The majority of terminals in market offer contactless payment capability. Please contact your Acquirer to inquire as to whether your terminal is ready to offer contactless payment.

Interac Debit for mobile is a point-of-sale payment solution that works with Apple Pay, Google Pay and Samsung Pay. For more information around how it works and to find a list of participating Acquirers, please visit our Interac Debit on Mobile for Business page.

If you already offer Interac Debit contactless payments to your customer, no further set up that is required.  Contact your Acquirer for more information. You can also find a list of participating Acquirers on our Interac Debit on Mobile for Business page.

For troubleshooting support, please contact your Interac Debit Acquirer.

For any troubleshooting support, please contact your Interac Debit for Online Payments financial institution.

Interac Debit for online payments is a secure payment system for Canadian e-Commerce. When a customer goes to checkout, a new browser window will open directing the customer to their online banking account. So you as the merchant never handle any confidential information.

Please visit our Interac Debit for online payments page for more information on how it works.

Customers must be registered for online banking to use Interac Debit for online payments.

If a customer tries to check out with Interac Debit for online payments, but isn’t enrolled in online banking, the customer’s bank or credit union may provide an option to register right away.

The customer will also be provided with a link back to your website, so in the event he/she decides not to register for online banking, you can allow checkout via another payment method.

The Interac Direct service is a new online payment option with participating merchants in Canada available through the KONEK gateway which allows consumers to pay for their online purchases at participating merchants directly from their eligible accounts through their participating financial institution.

Account based payments allow consumers to make an online purchase directly from their eligible account without the need for a card number affiliated with their participating financial institution. Eligible accounts are chequing, savings and line of credit accounts that the participating financial institution makes available through the KONEK gateway.  

The Interac Direct service through the KONEK gateway has the functional capabilities of a digital commerce payment option, offering multiple transaction types including one-time payments, split shipments, recurring, pre-authorized payments, reversals and refunds.

ABM withdrawals are a convenient way to withdraw cash from your account at any Automated Banking Machine (ABM) displaying the Interac logo, anywhere in Canada.

Interac has made accessing your account for cash withdrawals convenient with more than 70,0000 ABMs available across Canada, many of which are available 24 hours a day.

Housing an ABM can increase foot traffic to your location, increasing awareness of your business and goods or services.

An Acquirer can help you with that information. Please visit our ABM Withdrawals page to find a list of all participating Acquirers.

The Interac Verified™ credential service enables Canadians to create secure, reusable digital credentials that can be used to verify their identity with participating organizations. The service helps streamline verification, reduce fraud, and support data privacy by allowing users to share only the information that’s needed.

The service is currently available through the Interac Verified™ app, which allows Canadians who bank with a participating financial institution* and have an accepted government-issued ID** to verify their identity and securely store their digital credentials. With user consent and advanced encryption, the app helps businesses minimize the collection of sensitive information while simplifying onboarding and compliance needs.

An Interac Verified™ credential is an encrypted and signed record that verifies personal details such as name and date of birth. It is part of the Interac Verified credential service, which enables secure, reusable identity verification. For businesses, this means the ability to verify the identities efficiently and accurately. The credentials are reusable for up to a period of 12 months, reducing the need for repeated verifications and enhancing customer and transactional experiences.

The service is currently available through the Interac Verified™ app, where credentials are stored securely and can be shared with participating organizations. The app also facilitates selective information sharing. For example, verifying that a customer is over 19 years old without revealing their exact date of birth if that information is not required. Interac manages the process to ensure that only the necessary information is shared, tailoring each request to the specific verification needs.

The Interac Verified™ credential service is designed to enhance security at every stage of the identity verification process. Personal information is encrypted, digitally signed, and shared only with user consent—reducing the risk of unauthorized access or data misuse.

When accessed via the Interac Verified™ app, credentials are securely stored on the user’s device and protected by smartphone-level security features such as biometric authentication. This decentralized, consent-based model minimizes the need for businesses to collect and store unnecessary sensitive information, helping to lowering the risk of breaches and helping to meet compliance obligations.
By reducing reliance on manual processes and shifting control to the user, the Interac Verified credential service supports safer, more trusted digital interactions.