Interac e-Transfer®

frequently asked questions

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Questions about Sending
Questions about Receiving
Questions about Fraud
Other Questions


Questions about Sending

How do I send an Interac e-Transfer?

All you need is an email address, access to online or mobile banking at a participating financial institution and the email address or mobile phone number of the person you are sending money to.

Learn how now.


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Do I need to bank online?

To send an Interac e-Transfer, you need to have access to online banking at a participating financial institution.  Some participating financial institutions also offer the service through mobile banking. 


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Can I send an Interac e-Transfer through this site?

 No. The only way you can send an Interac e-Transfer is within the security of your online banking service at a participating financial institution. This way, the financial institution can identify you and process the transfer instantly. If you do not have access to online banking, contact your financial institution or visit their online banking website to sign up.


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How much does it cost to send an Interac e-Transfer?

 There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your financial institution directly. 


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Can I send an Interac e-Transfer to a mobile phone number?

 Yes. An Interac e-Transfer notification can be sent to a Canadian mobile phone number.


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What happens if I send an Interac e-Transfer to a landline?

 If you also provided an email address, the recipient will be notified by email. Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient.


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I tried sending an Interac e-Transfer notification to a mobile phone number, but received an email and/or text message saying it did not go through. Why?

 Always check to make sure you have entered the correct mobile phone number each time you wish to send an Interac e-Transfer. A notification may not be delivered to the recipient if the:

  • Phone number entered is a land line
  • Phone number entered is a non-Canadian mobile phone number
  • Recipient has blocked Interac e-Transfer notifications being sent to his/her mobile phone number
  • Recipient is encountering technical issues with their mobile phone and therefore the message cannot be delivered for technical reasons (e.g. phone is off, mobile network unavailable)
  • Mobile Network Operator does not support all text messages


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Are there limits on the amount I can send?

 Like most other financial transactions, there are limits on the amount you can send. Each Financial Institution sets send limits through online banking. Please contact your financial institution for more details.


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I have a business. Can I send an Interac e-Transfer?

 Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.


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How secure is it to send money by email or text message?

 You are not sending money by email or text message; only the notification travels over the Internet or over the air to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at a financial institution, and is transferred through existing payment networks that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals.

Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption


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Which banks are Interac e-Transfer participants?

 To view the full list of Interac e-Transfer participating financial institutions, click here 


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Questions about Receiving

How do I deposit an Interac e-Transfer?

When someone sends you an Interac e-Transfer, you will receive a notification via email or text message indicating a transfer has been sent to you. The notification includes information about the transfer including:

  • Sender's name
  • Transfer amount
  • The notification also includes a link to deposit your transfer to your bank account.

The fastest way to get your funds is through your financial institution's online or mobile banking service. Simply click the link in the notification, select your financial institution, login to online or mobile banking and deposit the money into the account of your choice. If you cannot click on the link, either cut and paste or type the link into your browser.

If you don't have access to online or mobile banking, contact your financial institution or visit their online banking website to sign up.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. You will be required to register with Interac and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

See our Interac e-Transfer demo


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Which banks are Interac e-Transfer participants?

To view the full list of Interac e-Transfer participating financial institutions, click here


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Do I need to bank online?

To deposit a transfer, you can either use online banking or register with your account number on our secure website. The fastest way to deposit an Interac e-Transfer is through online banking at a participating financial institution.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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What if my bank doesn’t offer Interac e-Transfer?

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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Can I deposit an Interac e-Transfer into a bank account in another country?

Currently the Interac e-Transfer service is only available to those who bank at a Canadian financial institution and have a Canadian currency account. You will not be able to deposit your Interac e-Transfer to a foreign bank account. If you have received an Interac e-Transfer and you do not have a Canadian bank account, ask your sender to cancel the transfer. Once the transfer is cancelled, the funds will be returned to the sender's account. If you are unable to contact your sender, the transfer will expire in approximately 30 days. Once the transfer expires, the sender will receive a notification to reclaim the funds.


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Can I deposit an Interac e-Transfer on my mobile device?

 Yes. Click on the link in the notification message from any web-enabled handset and you will be taken to the mobile gateway page where you can select your financial institution and proceed to deposit your transfer. You can also type the link into any Internet browser and deposit your transfer on any computer.


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Does Interac send Interac e-Transfer notifications via email and/or text messages?

 Yes. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking, and deposit a transfer. If your mobile device is not web-enabled, or you'd prefer not to deposit your transfer on your mobile device, type the link provided into your browser on your computer to deposit your transfer.


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Are there limits on the amount I can receive?

 Like most other financial transactions, there are limits on the amount you can receive.

Each Financial Institution sets receive limits through online banking. Please contact your financial institution for more details.

If you are not using online banking to deposit a transfer, you can deposit a maximum of $1,000 per 24 hour period. This limit is in place to allow us to comply with government regulations. If this limit is a problem for you, consider banking online with one of our participating financial institutions, where the limit may be higher.


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How much does it cost to send an Interac e-Transfer?

 There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your financial institution directly to determine what fees, if any, they may charge for receiving.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still receive transfers to any Canadian bank account. You will need to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Standard text messaging charges apply


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I received a text message notification from 100001. What does this mean?

 100001 is the short code address from which all text Interac e-Transfer notifications originate.

Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address text messages to or from mobile phones. Short codes are designed to be easier to read and remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level.

Standard text messaging charges apply.


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I received a text message notification for an Interac e-Transfer. I don't want to pay data charges on my mobile phone and/or I cannot access the web. What should I do?

 If your mobile phone is not web-enabled, or if you would prefer not to deposit your transfer using your mobile phone, type the link provided into your browser on any computer and follow the instructions to pick up your transfer. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking and deposit a transfer.


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How long will it take to receive the money in my bank account?

Once the notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking website and you will be able to access your funds. If you cannot click on the link, cut and paste or type your link into your browser.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfers, you can still receive transfers to any Canadian personal bank account. You will be required to register with Interac by providing your bank account information in order for the money to be deposited into your bank account. A transfer collected this way usually takes 4 - 6 business days to process.

Depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transfers.

Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.


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I have a business. Can I receive an Interac e-Transfer?

Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.


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Questions about Fraud

I have been offered a job as an e-Transfer agent. Does Interac work with e-Transfer businesses?

 No. Interac does not hire transfer agents. There have been instances of employment recruitment scams in which Canadian job hunters are hired as agents for "foreign companies". In fact, the job hunters may actually end up being used as "mules" to transfer stolen funds outside of Canada. Anyone who participates, even unknowingly, could be deemed an accomplice to a crime and may be prosecuted. We urge you to fully investigate any such job offers.


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How do some of these e-Transfer business scams work?

 In the typical scenario, the "employer", very often a foreign-based company, poses as a legitimate company looking on job recruitment websites for an agent to represent the company in Canada. The job is to accept payments from Canadian customers on behalf of the foreign company, and then transfer a portion of the proceeds offshore. The employer indicates that a key qualification for the position is that employees must be online banking customers, able to receive funds electronically, using Interac e-Transfer.

Once the employee receives the funds in his/her account, he/she is given instructions to transfer the money via a funds wire transfer service to a foreign address. As compensation, the employee or "transfer agent" is paid a percentage of the funds received and transferred. This is often a front for an illegal operation and the unwitting employee may be prosecuted for his or her part in this scheme.


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How can I tell if this job offer is part of a scam operation? The information I am receiving looks very professional.

 In order to appear authentic, fraudsters may present employment agreements, websites and other types of information, for example, a detailed contract, outline of employee job responsibilities, compensation, etc. While, these websites and employment agreements may present an appearance of legitimacy, spelling errors or the use of odd wording may be a sign that the operation is not a legitimate one. 

Tips to Protect Yourself

Offers of easy money are often too good to be true. A web-based job that requires you to move funds outside Canada could be a front for an illegal operation. While the opportunity may look appealing, you may end up being subject to criminal prosecution for your role in the operation.

Check any employment-related information for unusual phrasing and look for misspelled words. If you are suspicious, check with local law enforcement.

Stay aware by checking the following sources of information about fraud:

www.phonebusters.com
www.rcmp-grc.gc.ca
www.recol.ca (Reporting Economic Crime Online)
www.fcac.gc.ca (Financial Consumer Agency of Canada)
www.strategis.gc.ca (Industry Canada)


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What is email Fraud, Phishing or Spearphishing, SEO poisoning, Twitter, Web surfing, Mobile Apps, SMS phishing?

 Phishing is a scam where fraudsters attempt to acquire personal and/or financial information, such as passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using email or an instant message, although phone contact has been used as well.

In some instances, the fraudster sends authentic-looking emails or text messages (smishing) that appear to come from legitimate companies, requesting recipients to disclose personal and/or financial information that is later used to commit fraud.

Be suspicious if you receive a notice for an Interac e-Transfer that you were not expecting. If in doubt, contact the sender to ensure he or she has initiated your transfer. 


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Other Questions

What is an Interac e-Transfer?

 An Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada from within the security of your online banking service. It uses email or text messaging for fast notification to the recipient that a transfer has been sent, while the participating financial institutions transfer the funds using established and secure banking procedures.

To send an Interac e-Transfer, all you need is an email address, online access to your bank account at a participating financial institution and the email address or mobile phone number of the person that you are sending money to. Email and/or text messages carry the notification while the financial institutions use existing payment networks to transfer the money to any financial institution in Canada.

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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Which banks are Interac e-Transfer participants?

To view the full list of Interac e-Transfer participating financial institutions, click here


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If I pay with Interac e-Transfer, is it the same as paying by Interac Debit or Interac Online?

No. While it is possible to pay for things using any of these Interac branded services, Interac e-Transfer is different because it is a way to electronically transfer money directly from one party to another.

As such, the service has some of the advantages and disadvantages of paying with cash.

Once a transfer has been deposited, it cannot be cancelled or reversed.

Like using cash, you should send money transfers only to parties you know and trust. For most uses of the Interac e-Transfer service (sending money to family and friends, repaying IOUs, sending monetary gifts, etc.), you know the recipient well. For uses where you may not know the receiver well (e.g., online auction purchases), take the precautions you would take when making cash purchases. For auctions and online purchases, be sure to read and follow steps as recommended by operators of these websites to protect your money.


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I received a text message from Interac, but did not opt in to this service. How do I stop receiving Interac text messages?

 The text message was sent because someone chose to send you an Interac e-Transfer and notify you via text message. We recommend you let this person know you do not want to receive these messages. The sender can use your email address instead to send you a transfer.

To permanently stop all text message notifications from Interac e-Transfer, reply to an Interac e-Transfer text message with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be reinstated.

Standard text messaging charges apply.


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Will other financial institutions offer Interac e-Transfers in the future?

 Yes. Canadian financial institutions know that people want to send money quickly and easily. Watch for upcoming announcements or contact your financial institution to find out when they will be offering Interac e-Transfers.


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Can I respond to an Interac e-Transfer text message?

Yes, two responses (in both English and French) are accepted by the service and Interac will reply to these messages. Remember that text messages are limited to very few characters and therefore do not contain detailed information.

HELP

A HELP reply to short code 100001 will provide you with the address of this website, and instructions to type the link received in your notification into any browser.

STOP

To permanently stop all text message notifications from Interac e-Transfer, reply to any of the texts with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be re-started.

Standard text messaging charges apply.


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