Interac e-Transfer®

frequently asked questions


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What is an Interac e-Transfer?

An Interac e-Transfer is a fast, secure and convenient way to send money to anyone in Canada from within the security of your online banking service. It uses email or text messaging for fast notification to the recipient that a transfer has been sent, while the participating financial institutions transfer the funds using established and secure banking procedures.

To send an Interac e-Transfer, all you need is an email address, online access to your bank account at a participating financial institution and the email address or mobile phone number of the person that you are sending money to. Email and/or text messages carry the notification while the financial institutions use existing payment networks to transfer the money to any financial institution in Canada.

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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How do I send an Interac e-Transfer?

All you need is an email address, access to online or mobile banking at a participating financial institution and the email address or mobile phone number of the person you are sending money to.

Learn how now.


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How do I deposit an Interac e-Transfer?

When someone sends you an Interac e-Transfer, you will receive a notification via email or text message indicating a transfer has been sent to you. The notification includes information about the transfer including:

  • Sender's name
  • Transfer amount
  • The notification also includes a link to deposit your transfer to your bank account.

The fastest way to get your funds is through your financial institution's online or mobile banking service. Simply click the link in the notification, select your financial institution, login to online or mobile banking and deposit the money into the account of your choice. If you cannot click on the link, either cut and paste or type the link into your browser.

If you don't have access to online or mobile banking, contact your financial institution or visit their online banking website to sign up.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. You will be required to register with Interac and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

See our Interac e-Transfer demo


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Do I need to bank online?

To send an Interac e-Transfer, you need to have access to online banking at a participating financial institution. Some participating financial institutions also offer the service through mobile banking. To deposit a transfer, you can either use online banking or register with your account number on our secure website. The fastest way to deposit an Interac e-Transfer is through online banking at a participating financial institution.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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What if my bank doesn’t offer Interac e-Transfer?

If your financial institution does not yet offer the service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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Can I send an Interac e-Transfer through this site?

No. The only way you can send an Interac e-Transfer is within the security of your online banking service at a participating financial institution. This way, the financial institution can identify you and process the transfer instantly. If you do not have access to online banking, contact your financial institution or visit their online banking website to sign up.


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Can I deposit an Interac e-Transfer into a bank account in another country?

Currently the Interac e-Transfer service is only available to those who bank at a Canadian financial institution and have a Canadian currency account. You will not be able to deposit your Interac e-Transfer to a foreign bank account. If you have received an Interac e-Transfer and you do not have a Canadian bank account, ask your sender to cancel the transfer. Once the transfer is cancelled, the funds will be returned to the sender's account. If you are unable to contact your sender, the transfer will expire in approximately 30 days. Once the transfer expires, the sender will receive a notification to reclaim the funds.


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Do I need to bank online?

Yes. To send an Interac e-Transfer, you need to have access to online banking at a participating financial institution. Some participating financial institutions also offer the service through mobile banking. To deposit a transfer, you can either use online banking or register with your account number on our secure website. The fastest way to deposit an Interac e-Transfer is through online banking at a participating financial institution.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still deposit transfers to any Canadian bank account. This option is available when you click the link in the notice you get when receiving an Interac e-Transfer. If you cannot click on the link, either cut and paste or type the link into your browser. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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How much does it cost to send and receive Interac e-Transfers?

Sending: There may be a fee from your financial institution for sending an Interac e-Transfer, so check with your financial institution.

Receiving: There is no fee for receiving an Interac e-Transfer through online banking.

However, if your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still receive transfers to any Canadian bank account. You will need to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 - 6 business days to process and a $4.00 fee will be deducted from the deposit amount.


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How long will it take to receive the money in my bank account?

Once the notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking website and you will be able to access your funds. If you cannot click on the link, cut and paste or type your link into your browser.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfers, you can still receive transfers to any Canadian personal bank account. You will be required to register with Interac by providing your bank account information in order for the money to be deposited into your bank account. A transfer collected this way usually takes 4 - 6 business days to process.

Depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transfers.

Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.


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Are there limits on the amount I can send or receive?

Like most other financial transactions, there are limits on the amount you can send and receive.

Each Financial Institution sets send and receive limits through online banking. Please contact your financial institution for more details.

If you are not using online banking to deposit a transfer, you can deposit a maximum of $1,000 per 24 hour period. This limit is in place to allow us to comply with government regulations. If this limit is a problem for you, consider banking online with one of our participating financial institutions, where the limit may be higher (and where depositing an Interac e-Transfer is free).


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Does Interac send Interac e-Transfer notifications via email and/or text messages?

Yes. We've expanded our notification capabilities to include text messages. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking, and deposit a transfer. If your mobile device is not web-enabled, or you'd prefer not to deposit your transfer on your mobile device, type the link provided into your browser on your computer to deposit your transfer.


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I have a business. Can I send and receive Interac e-Transfers?

Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.


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Why is your service sometimes called Interac Email Money Transfer and sometimes Interac e-Transfer?

Interac Email Money Transfer is transitioning to a new name, Interac e-Transfer, and until the transition is completed you might encounter either name. It's the same safe, secure, reliable service you've always used, but with mobile banking enhancements. Some financial institutions have added the ability to send transfer notifications to mobile phone numbers. Contact your financial institution to find out when they will be offering mobile options.


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Will other financial institutions offer Interac e-Transfers in the future?

Yes. Canadian financial institutions know that people want to send money quickly and easily. Watch for upcoming announcements or contact your financial institution to find out when they will be offering Interac e-Transfers.


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How secure is it to send money by email or text message?

You are not sending money by email or text message; only the notification travels over the Internet or over the air to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at a financial institution, and is transferred through existing payment networks that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals.

Security measures have been built into the system, including:

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question and answer to ensure only the intended recipient receives the money
  • 128-bit browser encryption


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If I pay with Interac e-Transfer, is it the same as paying by Interac Debit or Interac Online?

No. While it is possible to pay for things using any of these Interac branded services, Interac e-Transfer is different because it is a way to electronically transfer money directly from one party to another.

As such, the service has some of the advantages and disadvantages of paying with cash.

Once a transfer has been deposited, it cannot be cancelled or reversed.

Like using cash, you should send money transfers only to parties you know and trust. For most uses of the Interac e-Transfer service (sending money to family and friends, repaying IOUs, sending monetary gifts, etc.), you know the recipient well. For uses where you may not know the receiver well (e.g., online auction purchases), take the precautions you would take when making cash purchases. For auctions and online purchases, be sure to read and follow steps as recommended by operators of these websites to protect your money.


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Which banks are Interac e-Transfer participants?

1st Choice Savings
Acadian Credit Union
Accent Credit Union
Access Credit Union

Advance Savings Credit Union
Affinity Credit Union
Airline Financial Credit Union

Aldergrove Credit Union 
Alterna Bank
Alterna Savings
Apple Community Credit Union

Assiniboine Credit Union 
ATB Financial
Austin Credit Union
Auto Workers Community Credit Union 
Banque Laurentienne du Canada 
Bayshore Credit Union
Beaumont Credit Union

Beaubear Credit Union
Bengough Credit Union 

Bergengren Credit Union 
Biggar & District Credit Union
BlueShore Financial
BMO Bank of Montreal
Bow Valley Credit Union
Buduchnist Credit Union
Bulkley Valley Credit Union
Caisse Populaire de Clare 
Cambrian Credit Union 

Canadian Direct Financial 
Canadian Western Bank 
Casera Credit Union
Catalyst Credit Union

Cataract Savings & Credit Union
Chinook Credit Union
Christian Credit Union
Churchbridge Credit Union

CIBC
City Savings Financial Services 
Coady Credit Union
Coast Capital Savings CU 
Coastal Community Credit Union

Coastal Financial Credit Union
Columbia Valley Credit Union
Community Credit Union of Cumberland Colchester
Community First Credit Union

Community NL Credit Union
Community Savings Credit Union
Conexus Credit Union
Consolidated Credit Union

Copperfin Credit Union
Cornerstone Credit Union 
Creative Arts Savings & Credit Union
Credit Union Atlantic
Creston & District Credit Union
Crocus Credit Union
Crossroads Credit Union

CTC Bank
Cypress Credit Union

Debden Credit Union
Desjardins
Diamond North Credit Union
Dominion Credit Union
Duca Financial Services Credit Union

Eagle River Credit Union
East Coast Credit Union
East Kootenay Community Credit Union
EasternEdge Credit Union 
Eckville District Savings & Credit Union
Edam Credit Union
Education Credit Union
Enderby & District Credit Union 
The Energy Credit Union

Entegra Credit Union
Envision Financial
Espanola & District Credit Union
Estonian Credit Union
Évangéline-Central
Federal Employees Kingston Credit Union Ltd 

Finnish Credit Union

Fire Services Credit Union 
First Calgary Financial 
First Credit Union

First Nations Bank 
FirstOntario Credit Union
Flin Flon Credit Union
Foam Lake Credit Union
Fort Erie Credit Union

Frontline Financial Credit Union
G & F Financial Group 
Ganaraska Credit Union
Glace Bay Central Credit Union
Goodsoil Credit Union

Grand Forks Credit Union
Grandview Credit Union
Greater Vancouver Community Credit Union

Hald-nor Credit Union
Hamilton Sound CU
Healthcare and Municipal Employees Credit Union
Heritage Credit Union (BC)
Horizon Credit Union
HSBC Bank Canada

Hudson Bay Credit Union
Implicity Financial
 
Innovation Credit Union 
iNova Credit Union 
Integris Credit Union
Interior Savings Credit Union
Island Savings Credit Union
Kawartha Credit Union
Kingston Community Credit Union
Kellogg Employees Credit Union
Kerrobert Credit Union
Kootenay Savings Credit Union
L'Alliance des caisses populaires de l ‘Ontario limitée

LaHave River Credit Union
Ladysmith & District Credit Union
Lafleche Credit Union 

Lake View Credit Union
Lakeland Credit Union
Leading Edge Credit Union
Legacy Savings & Credit Union Ltd. 
LeRoy Credit Union 
Les caisses populaires acadiennes

Libro Credit  Union
Libro Credit Union (United)

Luminus Financial Services & Credit Union
Luseland Credit Union
Macklin Credit Union
Mainstreet Credit Union
Malpeque Bay Credit Union
Manulife Bank

Member Savings Credit Union Limited
MemberOne Credit Union

Mennonite Savings and Credit Union
Meridian Credit Union
Minnedosa Credit Union

Montague Credit Union 
Morell Credit Union
Motor City Community Credit Union 

Mount Lehman Credit Union 
Mountain View Credit Union 
National Bank of Canada 
    National Bank - Partnership 
    Solutions Banking - Freedom 55 Financial
    Solutions Banking - Great-West Life
    Solutions Banking - Investors Group 
New Brunswick Teachers' Association (NBTA) Credit Union
New Ross Credit Union 

New Waterford Credit Union 
Newfoundland and Labrador Credit Union
Niverville Credit Union
North Peace Savings & Credit Union
North Sydney Credit Union
North Valley Credit Union

Northern Credit Union
Northern Lights Credit Union
Northern Savings Credit Union
Noventis Credit Union 
Oak Bank Credit Union 

OMISTA Credit Union 
OPPA Credit Union
Osoyoos Credit Union
Outlook Financial
Pace Credit Union
PenFinancial Credit Union 
Peterborough Community Credit Union
Pierceland Credit Union
Pincher Creek Credit Union

Plainsview Credit Union 
Police Credit Union
Portage Credit Union

Prairie Centre Credit Union
President's Choice Financial

Princess Credit Union

Progressive Credit Union
Prospera Credit Union
Prosperity ONE Credit Union
Provincial Alliance Credit Union
Provincial Credit Union

Provincial Government Employees Credit Union
Public Service Credit Union
QuintEssential Credit Union 
Radius Credit Union 
Raymore Credit Union
 
RBC Royal Bank of Canada
Reddy Kilowatt Credit Union 
Revelstoke Credit Union 
River City Credit Union 
Rocky Credit Union

Rosenort Credit Union
Salmon Arm Savings and Credit Union
Saugeen Community Credit Union
Saskatoon City Employees Credit Union

Scotiabank
Servus CU
Shaunavon Credit Union
Shell Employees' Credit Union
Souris Credit Union 
Southwest Regional Credit Union
Spruce Credit Union 

St. Josephs Credit Union
St. Stanislaus - St Casimir's Polish Parishes Credit Union

Steel Centre Credit Union 
Steinbach Credit Union

Stoughton Credit Union 
Strathclair Credit Union 

Sudbury Credit Union
Summerland Credit Union
Sunshine Coast Credit Union

Sunrise Credit Union 
Swan Valley Credit Union
Sydney Credit Union
Synergy Credit Union
Tangerine Bank

TCU Financial Group
TD Canada Trust
Tandia Credit Union
Teachers Plus Credit Union
Tignish Credit Union
Toronto Municipal Employees' Credit Union Limited
Turtleford Credit Union

Ukrainian Credit Union
Unity Credit Union 

Valley Credit Union
Valley First
Vancity Credit Union 
Vanguard Credit Union

VantageOne Credit Union
Venture Credit Union
Vermilion Credit Union
Victory Credit Union
Vision Credit Union
Wainwright Credit Union
Westminster Savings Credit Union
Wetaskiwin Credit Union
Weyburn Credit Union
Williams Lake and District Credit Union
Windsor Family Credit Union
Your Credit Union
Your Neighbourhood Credit Union



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MOBILE

Can I deposit an Interac e-Transfer on my mobile device?

Yes. Click on the link in the notification message from any web-enabled handset and you will be taken to the mobile gateway page where you can select your financial institution and proceed to deposit your transfer. You can also type the link into any Internet browser and deposit your transfer on any computer.


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I received a text message notification from 100001. What does this mean?

100001 is the short code address from which all text Interac e-Transfer notifications originate.

Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address text messages to or from mobile phones. Short codes are designed to be easier to read and remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level.

Standard text messaging charges apply.


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I received a text message notification for an Interac e-Transfer. I don't want to pay data charges on my mobile phone and/or I cannot access the web. What should I do?

If your mobile phone is not web-enabled, or if you would prefer not to deposit your transfer using your mobile phone, type the link provided into your browser on any computer and follow the instructions to pick up your transfer. Anyone using a web-enabled mobile device can use the link provided in the notification message, login to online or mobile banking and deposit a transfer.


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I tried sending an Interac e-Transfer notification to a mobile phone number, but received an email and/or text message saying it did not go through. Why?

Always check to make sure you have entered the correct mobile phone number each time you wish to send an Interac e-Transfer. A notification may not be delivered to the recipient if the:

  • Phone number entered is a land line
  • Phone number entered is a non-Canadian mobile phone number
  • Recipient has blocked Interac e-Transfer notifications being sent to his/her mobile phone number
  • Recipient is encountering technical issues with their mobile phone and therefore the message cannot be delivered for technical reasons (e.g. phone is off, mobile network unavailable)
  • Mobile Network Operator does not support all text messages


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Which phone numbers can I send Interac e-Transfer notifications to?

An Interac e-Transfer notification can only be sent to a Canadian mobile phone number.


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What happens if I send an Interac e-Transfer to a landline?

If you also provided an email address, the recipient will be notified by email. Otherwise, you may be informed that the transfer notification could not be delivered and will be directed to either reclaim your transfer or correct the contact information of your recipient.


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I received a text message from Interac, but did not opt in to this service. How do I stop receiving Interac text messages?

The text message was sent because someone chose to send you an Interac e-Transfer and notify you via text message. We recommend you let this person know you do not want to receive these messages. The sender can use your email address instead to send you a transfer.

To permanently stop all text message notifications from Interac e-Transfer, reply to an Interac e-Transfer text message with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be reinstated.

Standard text messaging charges apply.


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Can I respond to an Interac e-Transfer text message?

Yes, two responses (in both English and French) are accepted by the service and Interac will reply to these messages. Remember that text messages are limited to very few characters and therefore do not contain detailed information.

HELP

A HELP reply to short code 100001 will provide you with the address of this website, and instructions to type the link received in your notification into any browser.

STOP

To permanently stop all text message notifications from Interac e-Transfer, reply to any of the texts with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be re-started.

Standard text messaging charges apply.


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