{"id":494,"date":"2019-10-04T12:03:42","date_gmt":"2019-10-04T16:03:42","guid":{"rendered":"https:\/\/dev.interac.ca\/?post_type=business&#038;p=494"},"modified":"2025-04-22T10:20:34","modified_gmt":"2025-04-22T14:20:34","slug":"code-de-conduite","status":"publish","type":"resources","link":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/","title":{"rendered":"Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants"},"content":{"rendered":"<section id=\"t4-hero-block_1bef25266a64638fa927938bcae4bede\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants<\/h1>\n            <\/div>\n                                        <div class=\"cell small-12 hero-scroll\" data-smooth-scroll>\n                    <a class=\"--noborder\" href=\"#code-de-conduite-destine-a-lindustrie-canadienne-des-cartes-de-credit-et-de-debit\"><i class=\"fal fa-chevron-down animated bounce\"><\/i><\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"interac-breadcrumbs-block_f17aa7634754fc9ef7970f2af02129d8\" class=\"interac-breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                <nav aria-label=\"Breadcrumb\" class=\"breadcrumb\"><ul class=\"breadcrumbs\"><\/ul><\/nav>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h2 class=\"wp-block-heading center\" id=\"code-de-conduite-destine-a-lindustrie-canadienne-des-cartes-de-credit-et-de-debit\"><strong>Plaintes des commer\u00e7ants relatives au Code de conduite destin\u00e9 \u00e0 l\u2019industrie des cartes de paiement au Canada<\/strong><\/h2>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Interac Corp. se conforme au <a href=\"https:\/\/www.canada.ca\/fr\/agence-consommation-matiere-financiere\/services\/industrie\/lois-reglements\/code-industrie-cartes-debit.html\" target=\"_blank\" rel=\"noreferrer noopener\">Code de conduite destin\u00e9 \u00e0 l\u2019industrie des cartes de paiement au Canada<\/a> (le \u00ab&nbsp;Code de conduite&nbsp;\u00bb) (auparavant le <a href=\"https:\/\/www.canada.ca\/fr\/agence-consommation-matiere-financiere\/services\/industrie\/lois-reglements\/code-industrie-cartes-debit\/2015-04-code-industrie-cartes-debit.html\">Code de conduite destin\u00e9 \u00e0 l\u2019industrie canadienne des cartes de cr\u00e9dit et de d\u00e9bit<\/a>) supervis\u00e9 par l\u2019Agence de la consommation en mati\u00e8re financi\u00e8re du Canada (ACFC). Si vous avez une plainte concernant le Code de conduite, veuillez lire les instructions suivantes.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Si vous \u00eates un commer\u00e7ant ou un commer\u00e7ant \u00e9ventuel et que votre question porte sur l\u2019entente ou la d\u00e9claration entre vous et votre acqu\u00e9reur, votre participant en aval, ou votre processeur de paiement, veuillez communiquer directement avec lui.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Si, apr\u00e8s avoir communiqu\u00e9 avec votre acqu\u00e9reur, votre participant en aval ou votre processeur paiement, votre demande n\u2019a pas \u00e9t\u00e9 r\u00e9solue, nous vous invitons \u00e0 d\u00e9poser une plainte par le biais d\u2019une des options suivantes&nbsp;:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>Soumettre le formulaire de d\u00e9p\u00f4t d\u2019une plainte \u00e0 titre de commer\u00e7ant ci-dessous<\/li>\n\n\n\n<li>Nous appeler au 416&nbsp;362-8550<\/li>\n\n\n\n<li>Nous envoyer un courriel \u00e0 l\u2019adresse&nbsp;<a href=\"mailto:compliance.regulations@interac.ca\">compliance.regulations@interac.ca<\/a><\/li>\n\n\n\n<li>Nous envoyer du courrier&nbsp;:<br>Destinataire : Compliance &amp; Enforcement Department<br>Interac Corp.<br>200 Bay Street<br>Royal Bank Plaza, North Tower<br>Suite 2400, P.O. Box 45<br>Toronto (Ontario)<br>M5J 2J1<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Conform\u00e9ment \u00e0 la Loi sur l\u2019accessibilit\u00e9 pour les personnes handicap\u00e9es de l\u2019Ontario (la \u00ab LAPHO \u00bb), si vous n\u2019\u00eates pas en mesure de remplir ce formulaire et que vous avez besoin d\u2019assistance, nous serons heureux de vous aider par t\u00e9l\u00e9phone. Appelez-nous au 416 362-8550.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Pour obtenir de plus amples renseignements sur les droits des commer\u00e7ants en vertu du&nbsp;<a href=\"https:\/\/www.canada.ca\/fr\/agence-consommation-matiere-financiere\/services\/industrie\/lois-reglements\/code-industrie-cartes-debit.html\" target=\"_blank\" rel=\"noreferrer noopener\">Code de conduite<\/a>, veuillez consulter le site Web de l\u2019ACFC.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Apr\u00e8s avoir re\u00e7u votre plainte, nous&nbsp;:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>accuserons r\u00e9ception de la plainte dans les cinq&nbsp;(5) jours ouvrables;<\/li>\n\n\n\n<li>confirmerons notre d\u00e9cision d\u00e9finitive par \u00e9crit dans les trente&nbsp;(30)&nbsp;jours suivant la r\u00e9ception de la plainte du commer\u00e7ant, en plus de fournir ce qui suit&nbsp;:<div class=\"grid-container\"><div class=\"grid-x\">\n<ul class=\"wp-block-list\">\n<li>un r\u00e9sum\u00e9 de la plainte;<\/li>\n\n\n\n<li>le r\u00e9sultat d\u00e9finitif de l\u2019enqu\u00eate;<\/li>\n\n\n\n<li>la d\u00e9cision finale, y compris une explication;<\/li>\n\n\n\n<li>les renseignements sur la fa\u00e7on de transmettre votre plainte \u00e0 un \u00e9chelon sup\u00e9rieur en cas de r\u00e9sultat insatisfaisant.<\/li>\n<\/ul>\n<\/div><\/div><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Nous vous tiendrons au courant tout au long du processus d\u2019examen et d\u2019enqu\u00eate. Si nous ne pouvons vous fournir une r\u00e9ponse dans les trente&nbsp;(30)&nbsp;jours ouvrables, nous vous informerons du retard, de la raison de ce retard et du temps de r\u00e9ponse pr\u00e9vu.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Afin de nous aider \u00e0 \u00e9tudier votre plainte, veuillez fournir ce qui suit dans le formulaire fourni ci-dessous&nbsp;:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>un r\u00e9sum\u00e9 de vos pr\u00e9occupations;<\/li>\n\n\n\n<li>des pr\u00e9cisions, notamment le nom de la personne avec qui vous avez fait affaire, la date \u00e0 laquelle le probl\u00e8me s\u2019est produit, et la date \u00e0 laquelle vous avez parl\u00e9 \u00e0 l\u2019exploitant de r\u00e9seau de cartes de paiement (ERCP), \u00e0 l\u2019acqu\u00e9reur ou au repr\u00e9sentant;<\/li>\n\n\n\n<li>des copies de toutes les pi\u00e8ces justificatives, c.-\u00e0-d. ententes, relev\u00e9s, correspondance de l\u2019acqu\u00e9reur ou de l\u2019exploitant de r\u00e9seau de cartes de paiement (ERCP).<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Rien dans le processus qui pr\u00e9c\u00e8de ne vous emp\u00eache de d\u00e9poser des plaintes directement aupr\u00e8s de l\u2019ACFC \u00e0 n\u2019importe quelle \u00e9tape du processus de plainte. Pour joindre l\u2019ACFC&nbsp;:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>T\u00e9l\u00e9phone&nbsp;:<\/strong> 1&nbsp;866&nbsp;461-3222<br><strong>Courriel&nbsp;:<\/strong> <a href=\"mailto:info@fcac-acfc.gc.ca\">info@fcac-acfc.gc.ca<\/a><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Courrier&nbsp;<\/strong>:&nbsp;Agence de la consommation en mati\u00e8re financi\u00e8re du Canada, 427, avenue Laurier Ouest, 6e&nbsp;\u00e9tage, Ottawa (Ontario)&nbsp; K1R&nbsp;1B9<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">L\u2019ACFC n\u2019est pas un organisme de r\u00e9solution des diff\u00e9rends pour les consommateurs et leurs relations avec des exploitants de r\u00e9seau de cartes de paiement ou des acqu\u00e9reurs.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Veuillez noter que les renseignements soumis peuvent \u00eatre partag\u00e9s avec votre ERCP, votre acqu\u00e9reur, votre participant en aval, votre processeur de paiement, votre institution financi\u00e8re ou l\u2019ACFC afin de nous aider \u00e0 r\u00e9pondre \u00e0 votre demande.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Si vous \u00eates un consommateur et que votre situation n\u2019est pas li\u00e9e au Code de conduite, veuillez consulter notre page de soutien pour obtenir de l\u2019aide.<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2025\/04\/formulaire_commercant_pcno_fra_2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pour t\u00e9l\u00e9charger ce formulaire en vue de l\u2019imprimer, cliquez ici (PDF)<\/a><\/p>\n<\/div><\/div><\/div>\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_2' ><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/fr\/wp-json\/wp\/v2\/resources\/494' data-formid='2' novalidate><div class='gf_invisible ginput_recaptchav3'  data-tabindex='0'><input id=\"input_e2b319fd2e41264554e8d155ce5222e0\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e2b319fd2e41264554e8d155ce5222e0\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_2_7\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Vos Informations<\/h2><\/li><li id=\"field_2_17\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_17'>Votre Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_2_17' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_4\" class=\"gfield gfield--type-phone gfield--input-type-phone field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_4'>Votre Num\u00e9ro de T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_2_4' type='tel' value='' class='medium'    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_5'>Votre Adresse Courriel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_2_5' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_2_8\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Marchand Info<\/h2><\/li><li id=\"field_2_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>Nom du Merchand<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_2_9' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_6\" class=\"gfield gfield--type-address gfield--input-type-address gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Merchand adresse<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label>    \n                    <div class='ginput_complex ginput_container has_street has_city has_state has_zip ginput_container_address gform-grid-row' id='input_2_6' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_2_6_1_container' >\n                                        <label for='input_2_6_1' id='input_2_6_1_label' class='gform-field-label gform-field-label--type-sub '>Adresse postale<\/label>\n                                        <input type='text' name='input_6.1' id='input_2_6_1' value=''    aria-required='true'    \/>\n                                   <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_2_6_3_container' >\n                                    <label for='input_2_6_3' id='input_2_6_3_label' class='gform-field-label gform-field-label--type-sub '>Ville<\/label>\n                                    <input type='text' name='input_6.3' id='input_2_6_3' value=''    aria-required='true'    \/>\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_2_6_4_container' >\n                                        <label for='input_2_6_4' id='input_2_6_4_label' class='gform-field-label gform-field-label--type-sub '>Province<\/label>\n                                        <select name='input_6.4' id='input_2_6_4'     aria-required='true'    ><option value='' selected='selected'><\/option><option value='Alberta' >Alberta<\/option><option value='Colombie-Britannique' >Colombie-Britannique<\/option><option value='Manitoba' >Manitoba<\/option><option value='Nouveau-Brunswick' >Nouveau-Brunswick<\/option><option value='Terre-Neuve-et-Labrador' >Terre-Neuve-et-Labrador<\/option><option value='Territoires du Nord-Ouest' >Territoires du Nord-Ouest<\/option><option value='Nouvelle-\u00c9cosse' >Nouvelle-\u00c9cosse<\/option><option value='Nunavut' >Nunavut<\/option><option value='Ontario' >Ontario<\/option><option value='\u00cele du Prince-\u00c9douard' >\u00cele du Prince-\u00c9douard<\/option><option value='Qu\u00e9bec' >Qu\u00e9bec<\/option><option value='Saskatchewan' >Saskatchewan<\/option><option value='Yukon' >Yukon<\/option><\/select>\n                                      <\/span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_2_6_5_container' >\n                                    <label for='input_2_6_5' id='input_2_6_5_label' class='gform-field-label gform-field-label--type-sub '>Code Postal<\/label>\n                                    <input type='text' name='input_6.5' id='input_2_6_5' value=''    aria-required='true'    \/>\n                                <\/span><input type='hidden' class='gform_hidden' name='input_6.6' id='input_2_6_6' value='Canada' \/>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/li><li id=\"field_2_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_21'>Nom du participant en aval<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_2_21' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_22'>Num\u00e9ro de commer\u00e7ant<\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_2_22' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_10\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Acqu\u00e9reur Info<\/h2><\/li><li id=\"field_2_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Nom de l&#039; Acqu\u00e9reur<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_2_11' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_12\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_12'>Repr\u00e9sentant de l\u2019acqu\u00e9reur, du participant en aval ou du processeur de paiement :<\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_2_12' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_20\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_20'>Date \u00e0 laquelle le commer\u00e7ant a parl\u00e9 \u00e0 l\u2019acqu\u00e9reur, au participant en aval ou au processeur de paiement :<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_20' id='input_2_20' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_2_20_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_2_20_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_2_20' class='gform_hidden' value='https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_2_14\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >\u00c9l\u00e9ment Politique<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_2_14'><li class='gchoice gchoice_2_14_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.1' type='checkbox'  value='policy-element-1'  id='choice_2_14_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_1' id='label_2_14_1' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 1 \u2013 Transparence et divulgation par les acqu\u00e9reurs et les participants en aval<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.2' type='checkbox'  value='policy-element-1a'  id='choice_2_14_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_2' id='label_2_14_2' class='gform-field-label gform-field-label--type-inline'>Policy Element 1a \u2013 Card Processing Applications<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.3' type='checkbox'  value='policy-element-1b'  id='choice_2_14_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_3' id='label_2_14_3' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 1b \u2013 Accords avec les commer\u00e7ants<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.4' type='checkbox'  value='policy-element-1c'  id='choice_2_14_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_4' id='label_2_14_4' class='gform-field-label gform-field-label--type-inline'>Policy Element 1c \u2013 Merchant Statements<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.5' type='checkbox'  value='policy-element-2'  id='choice_2_14_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_5' id='label_2_14_5' class='gform-field-label gform-field-label--type-inline'>Policy Element 2 \u2013 Notice to Acquirers of PCNO Core Fee Changes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.6' type='checkbox'  value='policy-element-3'  id='choice_2_14_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_6' id='label_2_14_6' class='gform-field-label gform-field-label--type-inline'>Policy Element 3 \u2013 Ability to Cancel Agreements without Penalty<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.7' type='checkbox'  value='policy-element-4'  id='choice_2_14_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_7' id='label_2_14_7' class='gform-field-label gform-field-label--type-inline'>Policy Element 4 \u2013 Notice to Merchants of Acquirer\/Processor Fee and PCNO Core Fee Changes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.8' type='checkbox'  value='policy-element-5'  id='choice_2_14_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_8' id='label_2_14_8' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 5 \u2013 Acceptation limit\u00e9e \u2013 choix du commer\u00e7ant<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.9' type='checkbox'  value='policy-element-6'  id='choice_2_14_9'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_9' id='label_2_14_9' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 6 \u2013 L\u2019adh\u00e9sion par d\u00e9faut n\u2019est pas permise<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.11' type='checkbox'  value='policy-element-7'  id='choice_2_14_11'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_11' id='label_2_14_11' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 7 \u2013 Renouvellement des accords avec les commer\u00e7ants et des accords de service connexes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.12' type='checkbox'  value='policy-element-8'  id='choice_2_14_12'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_12' id='label_2_14_12' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 8 \u2013 Rabais pour diff\u00e9rents modes de paiement<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.13' type='checkbox'  value='policy-element-9'  id='choice_2_14_13'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_13' id='label_2_14_13' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 9 \u2013 Applications de cartes de d\u00e9bit canadiennes concurrentes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.14' type='checkbox'  value='policy-element-10'  id='choice_2_14_14'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_14' id='label_2_14_14' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 10 \u2013 S\u00e9paration des fonctions des cartes de paiement<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.15' type='checkbox'  value='policy-element-11'  id='choice_2_14_15'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_15' id='label_2_14_15' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 11 \u2013 \u00c9mission \u00e0 des appareils<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_16'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.16' type='checkbox'  value='policy-element-12'  id='choice_2_14_16'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_16' id='label_2_14_16' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 12 \u2013 Cartes privil\u00e8ges<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_17'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.17' type='checkbox'  value='policy-element-13'  id='choice_2_14_17'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_17' id='label_2_14_17' class='gform-field-label gform-field-label--type-inline'>\u00c9l\u00e9ment strat\u00e9gique 13 \u2013 Marquage des cartes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_18'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.18' type='checkbox'  value='handling-process'  id='choice_2_14_18'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_18' id='label_2_14_18' class='gform-field-label gform-field-label--type-inline'>Proc\u00e9dure de traitement des plaintes relatives au code<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_2_15\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_15'>plainte D\u00e9tails<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_15' id='input_2_15' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_2_23\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_2_23'>T\u00e9l\u00e9charger les pi\u00e8ces justificatives<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_2_23' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_2_23&quot;,&quot;container&quot;:&quot;gform_multifile_upload_2_23&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_2_23&quot;,&quot;filelist&quot;:&quot;gform_preview_2_23&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/fr\\\/?gf_page=b92b7ede1c38da7&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Fichiers autoris\\u00e9s&quot;,&quot;extensions&quot;:&quot;jpeg,jpg,gif,png,pdf&quot;}],&quot;max_file_size&quot;:&quot;268435456b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:2,&quot;field_id&quot;:23,&quot;_gform_file_upload_nonce_2_23&quot;:&quot;f4a3079b52&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_2_23&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_2_23' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>D\u00e9poser les fichiers ici ou <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_2_23' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_2_23\"  >S\u00e9lectionnez des fichiers<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_2_23'>Types de fichier accept\u00e9s\u00a0: jpeg, jpg, gif, png, pdf, Taille maximum des fichiers : 256 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_2_23'><\/ul> <div id='gform_preview_2_23' class='ginput_preview_list'><\/div><\/div><\/li><li id=\"field_2_18\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label screen-reader-text gfield_label_before_complex' ><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_2_18'><li class='gchoice gchoice_2_18_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_18.1' type='checkbox'  value='Please send me a copy of the complaint to my email address.'  id='choice_2_18_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_18_1' id='label_2_18_1' class='gform-field-label gform-field-label--type-inline'>S&rsquo;il vous pla\u00eet me faire parvenir une copie de la plainte \u00e0 mon adresse courriel.<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Proposez Plainte'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2' id='gform_theme_2' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2' id='gform_style_settings_2' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='3i8pihvOYn5+\/uggwpLim8acQ7lnW+n36oAnVFm2yKWs6nHs0r6R0FI4Ie90HcRspbxsl4q45kP2mjhdWRu3y5vG3xIqhS4kxlFFcr3lLayDjkU=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2' value='WyJbXSIsImU2MThiNjhlYmM2MDlhYjE3YzY0N2E3NjA5Mzg5NGM1Il0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2' id='gform_target_page_number_2' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2' id='gform_source_page_number_2' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            <input type='hidden' name='gform_uploaded_files' id='gform_uploaded_files_2' value='' \/>\n        <\/div>\n                        <\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 2, 'https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_2').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_2').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [2]);window['gf_submitting_2'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2').text());}else{jQuery('#gform_2').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"2\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_2\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_2\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_2\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 2, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Plaintes des commer\u00e7ants relatives au Code de conduite destin\u00e9 \u00e0 l\u2019industrie des cartes de paiement au Canada Interac Corp. se conforme au Code de conduite destin\u00e9 \u00e0 l\u2019industrie des cartes de paiement au Canada (le \u00ab&nbsp;Code de conduite&nbsp;\u00bb) (auparavant le Code de conduite destin\u00e9 \u00e0 l\u2019industrie canadienne des cartes de cr\u00e9dit et de d\u00e9bit) supervis\u00e9&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_categories":[868],"class_list":["post-494","resources","type-resources","status-publish","hentry","resources_categories-ressources-commerciales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Signaler un probl\u00e8me avec un fournisseur de services - Entreprise - Interac<\/title>\n<meta name=\"description\" content=\"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants\" \/>\n<meta property=\"og:description\" content=\"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/\" \/>\n<meta property=\"og:site_name\" content=\"Interac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/interac\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-22T14:20:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@interac\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/\",\"url\":\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/\",\"name\":\"Signaler un probl\u00e8me avec un fournisseur de services - Entreprise - Interac\",\"isPartOf\":{\"@id\":\"https:\/\/www.interac.ca\/fr\/#website\"},\"datePublished\":\"2019-10-04T16:03:42+00:00\",\"dateModified\":\"2025-04-22T14:20:34+00:00\",\"description\":\"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.interac.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.interac.ca\/fr\/#website\",\"url\":\"https:\/\/www.interac.ca\/fr\/\",\"name\":\"Interac\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.interac.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.interac.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.interac.ca\/fr\/#organization\",\"name\":\"Interac Corp.\",\"url\":\"https:\/\/www.interac.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\/\/www.interac.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png\",\"contentUrl\":\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png\",\"width\":2210,\"height\":2210,\"caption\":\"Interac Corp.\"},\"image\":{\"@id\":\"https:\/\/www.interac.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/interac\",\"https:\/\/x.com\/interac\",\"https:\/\/www.instagram.com\/interac\/\",\"https:\/\/www.linkedin.com\/company\/interac-corp\/\",\"https:\/\/www.youtube.com\/user\/InteracBrand\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Signaler un probl\u00e8me avec un fournisseur de services - Entreprise - Interac","description":"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/","og_locale":"fr_CA","og_type":"article","og_title":"Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants","og_description":"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.","og_url":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/","og_site_name":"Interac","article_publisher":"https:\/\/www.facebook.com\/interac","article_modified_time":"2025-04-22T14:20:34+00:00","twitter_card":"summary_large_image","twitter_site":"@interac","twitter_misc":{"Estimation du temps de lecture":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/","url":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/","name":"Signaler un probl\u00e8me avec un fournisseur de services - Entreprise - Interac","isPartOf":{"@id":"https:\/\/www.interac.ca\/fr\/#website"},"datePublished":"2019-10-04T16:03:42+00:00","dateModified":"2025-04-22T14:20:34+00:00","description":"Si vous avez un probl\u00e8me avec un acqu\u00e9reur, vous pouvez d\u00e9poser une plainte avec ce formulaire.","breadcrumb":{"@id":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.interac.ca\/fr\/ressources\/ressources-commerciales\/code-de-conduite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.interac.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Code de conduite de l\u2019ACFC\u00a0\u2013 Plaintes des commer\u00e7ants"}]},{"@type":"WebSite","@id":"https:\/\/www.interac.ca\/fr\/#website","url":"https:\/\/www.interac.ca\/fr\/","name":"Interac","description":"","publisher":{"@id":"https:\/\/www.interac.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.interac.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.interac.ca\/fr\/#organization","name":"Interac Corp.","url":"https:\/\/www.interac.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.interac.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png","contentUrl":"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png","width":2210,"height":2210,"caption":"Interac Corp."},"image":{"@id":"https:\/\/www.interac.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/interac","https:\/\/x.com\/interac","https:\/\/www.instagram.com\/interac\/","https:\/\/www.linkedin.com\/company\/interac-corp\/","https:\/\/www.youtube.com\/user\/InteracBrand"]}]}},"_links":{"self":[{"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/resources\/494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/resources\/494\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/media?parent=494"}],"wp:term":[{"taxonomy":"resources_categories","embeddable":true,"href":"https:\/\/www.interac.ca\/fr\/wp-json\/wp\/v2\/resources_categories?post=494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}