Please contact your financial institution if you require assistance with the service.
If the estimated time of delivery has passed and the recipient has not received the funds, please contact your financial institution.
Always be careful when sending money online. Like using cash, you should send money transfers only to parties you know and trust, for example, sending money to family and friends back home, repaying IOUs, sending monetary gifts, etc. For uses where you may not know the recipient well, take the precautions you would normally take…
The timeframe to cancel will vary based on the financial institution’s internal processes. If you need to cancel an International Transfer, please contact your financial institution.
International Transfer by Mastercard and Interac provides the ability to send money to an international bank account from your Canadian bank account, therefore as a Canadian resident, you are not able to receive funds to your account.
Not at this time.
You can access the service by using the online or mobile website for your participating financial institution.
When you make an International transfer, your experience is familiar as you are able to access the service using your online banking the difference is that you would select “Send Money > International” when performing a transfer.
The funds leave your bank account immediately upon confirmation of the transfer.
In order to send money internationally using International Transfer by Mastercard and Interac, you do not need a Mastercard card. All you need is a bank account with a participating financial institution. (Currently National Bank only, include list of FIs at launch)