You will not be liable for losses resulting from circumstances beyond your reasonable control when using Interac Debit, Interac Flash, cross-border debit and Interac Online service. This includes losses resulting from technical errors, system problems or fraud.
The Canadian Code of Practice for Consumer Debit Card Services is embedded in the Interac rule framework. This means that financial institutions who offer these Interac products must provide zero liability for these Interac products. The specific terms are outlined in financial institution client agreements. If you experience an issue with these Interac products, your financial institution will deal with the matter directly, as the financial institution will be responsible for reimbursing you for your losses resulting from circumstances beyond your reasonable control.
If you suspect losses have resulted from situations beyond your reasonable control, including technical errors, system problems or fraud, the following steps must take place:
Merchants who offer the Interac Online service must comply with the Canadian Code of Practice for Consumer Protection in Electronic Commerce. It establishes benchmarks for good business practice for merchants engaged in commercial activities with consumers in the online world.