{"id":761,"date":"2019-11-01T18:40:44","date_gmt":"2019-11-01T18:40:44","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=consumers&#038;p=761"},"modified":"2024-10-31T12:57:23","modified_gmt":"2024-10-31T16:57:23","slug":"personal-faq","status":"publish","type":"resources","link":"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/","title":{"rendered":"Personal &#8211; FAQs"},"content":{"rendered":"<section id=\"t4-hero-block_200b518017cccab8418326c96395e9fd\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>Frequently Asked Questions<\/h1>\n            <\/div>\n                            <div class=\"cell small-12 hero-text\">\n                    Have questions? Easily browse answers by <em>Interac<\/em><sup>\u00ae<\/sup> product.                <\/div>\n                                        <div class=\"cell small-12 hero-scroll\" data-smooth-scroll>\n                    <a class=\"--noborder\" href=\"#faq-link-block_cf8e7a43dc33642d4a6421de73bac6fb\"><i class=\"fal fa-chevron-down animated bounce\"><\/i><\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"interac-breadcrumbs-block_a19d5fec8bef338c402338f936baa84f\" class=\"interac-breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                <nav aria-label=\"Breadcrumb\" class=\"breadcrumb\"><ul class=\"breadcrumbs\"><\/ul><\/nav>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n    <section id=\"faq-link-block_beccd4e741860a528936c6274336a6b0\" class=\"faq-link\" style=\"margin-top: 0px; margin-bottom: 0px; padding-top: 0px; padding-bottom: 0px;\">\n        <div class=\"grid-container\">\n            <div class=\"grid-x align-center\">\n                <div class=\"cell small-12 medium-10\">\n                    <div class=\"grid-container\">\n                        <div class=\"grid-x grid-margin-x align-center align-middle\">\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-e-transfer\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><img decoding=\"async\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/iet.png.webp\" alt=\"Interac e-Transfer\" width=\"100\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 100px; --smush-image-aspect-ratio: 100\/100;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\"><em>Interac<\/em> e-Transfer<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-debit\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><img decoding=\"async\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/debit.png.webp\" alt=\"Interac Debit\" width=\"100\" class=\"smush-dimensions lazyload\" style=\"--smush-image-width: 100px; --smush-image-aspect-ratio: 100\/100;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\"><em>Interac<\/em> Debit<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-debit-for-transit\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><svg width=\"66\" height=\"66\" viewBox=\"0 0 66 66\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<path d=\"M31.1466 19.3466H65.0299V18H31.1466C29.0425 18 26.9722 18.3871 25.0028 19.1614C23.2186 19.8852 21.4007 20.7605 19.5828 21.8209H19.0778C18.6065 21.8209 18.1689 21.9387 17.7818 22.1744C12.1093 25.5577 6.89129 30.237 2.26242 36.0947C1.45447 37.1214 1 38.4175 1 39.7473V43.7365C1 45.6386 2.54857 47.1703 4.43378 47.1703H65.0299V45.8237H53.8701V42.8781H65.0299V41.5315H53.8701V29.6816C53.8701 27.7795 52.3384 26.2478 50.4363 26.2478H41.6331C39.7478 26.2478 38.1993 27.7795 38.1993 29.6816V41.5315H2.34659V39.7473C2.34659 38.7205 2.70006 37.7106 3.32285 36.9195C7.85073 31.1965 12.9509 26.6349 18.4719 23.3358C18.6402 23.218 18.859 23.1675 19.0778 23.1675H65.0299V21.8209H22.4275C23.4542 21.2991 24.4978 20.8278 25.5078 20.4238C27.3088 19.7001 29.2109 19.3466 31.1466 19.3466ZM39.5459 29.6816C39.5459 28.5202 40.4885 27.5944 41.6331 27.5944H50.4363C51.5977 27.5944 52.5235 28.5202 52.5235 29.6816V45.8237H39.5459V29.6816ZM38.1993 42.8781V45.8237H4.43378C3.28919 45.8237 2.34659 44.8979 2.34659 43.7365V42.8781H38.1993Z\" fill=\"black\"\/>\r\n<path d=\"M58.3644 30.2202V36.9867C58.3644 37.6769 58.9367 38.2492 59.6437 38.2492H65.03V36.9026H59.711L59.6437 30.3043L65.03 30.2538V28.9409H59.6437C58.9367 28.9409 58.3644 29.5132 58.3644 30.2202Z\" fill=\"black\"\/>\r\n<path d=\"M16.9235 28.9409C16.3175 28.9409 15.7452 29.1766 15.3076 29.5974C13.8264 31.0113 12.3788 32.543 11.0154 34.1589C10.6451 34.5966 10.4431 35.1352 10.4431 35.6907C10.4431 36.9699 11.5035 38.0303 12.7828 38.0303H32.123C33.4023 38.0303 34.429 36.9867 34.429 35.7075V31.2638C34.429 29.9845 33.4023 28.9409 32.123 28.9409H16.9235ZM33.0825 31.2638V35.7075C33.0825 36.2461 32.6448 36.6838 32.123 36.6838H12.7828C12.2441 36.6838 11.7896 36.2293 11.7896 35.6907C11.7896 35.455 11.8906 35.2193 12.0421 35.0342C13.3887 33.452 14.8026 31.9539 16.2334 30.5568C16.4185 30.3885 16.671 30.3043 16.9235 30.3043H32.123C32.6448 30.3043 33.0825 30.7251 33.0825 31.2638Z\" fill=\"black\"\/>\r\n<\/svg><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\"><em>Interac<\/em> Debit for Transit<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-verified\/\" class=\"--noborder grid-x 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                                           <div class=\"faq-title cell small-12 large-9\"><em>Interac<\/em> Verified<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                            <div class=\"cell small-12 medium-6\">\n                                    <div class=\"grid-container\">\n                                        <a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-direct\/\" class=\"--noborder grid-x grid-padding-x align-middle align-center\">\n                                            <div class=\"icon cell small-5 large-3\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 192 192\"><defs><style>.cls-1{opacity:0.5;}<\/style><\/defs><g id=\"Icons\"><path d=\"M75.7975,127.9808a8,8,0,1,0,8,8A8.0091,8.0091,0,0,0,75.7975,127.9808Zm0,12a4,4,0,1,1,4-4A4,4,0,0,1,75.7975,139.9808Z\"\/><path d=\"M115.7975,127.9808a8,8,0,1,0,8,8A8.0091,8.0091,0,0,0,115.7975,127.9808Zm0,12a4,4,0,1,1,4-4A4,4,0,0,1,115.7975,139.9808Z\"\/><path d=\"M125.7217,71.9808H58.7667l-2.1427-8H40.0889v4H53.5537L67.61,120.46a4.7565,4.7565,0,0,0,4.5878,3.52h51.8907v-4H72.1982a.7515.7515,0,0,1-.7246-.5557L69.48,111.9808h49.3884a5.9634,5.9634,0,0,0,5.955-5.2979l6.82-27.8765.05-.2983a5.996,5.996,0,0,0-5.9717-6.5273Zm-4.8164,33.8838-.05.2978a1.984,1.984,0,0,1-1.9873,1.8184h-50.46l-8.5705-32h65.8837a1.9968,1.9968,0,0,1,1.9951,2.0468Z\"\/><path d=\"M179.2148,28H12.7852A4.79,4.79,0,0,0,8,32.7852v126.43A4.79,4.79,0,0,0,12.7852,164h166.43A4.79,4.79,0,0,0,184,159.2148V32.7852A4.79,4.79,0,0,0,179.2148,28Zm-166.43,4h166.43a.7859.7859,0,0,1,.7852.7852V44H12V32.7852A.7859.7859,0,0,1,12.7852,32Zm166.43,128H12.7852A.7859.7859,0,0,1,12,159.2148V48H180V159.2148A.7859.7859,0,0,1,179.2148,160Z\"\/><circle cx=\"21.9825\" cy=\"38\" r=\"2\"\/><circle cx=\"29.9825\" cy=\"38\" r=\"2\"\/><circle cx=\"37.9825\" cy=\"38\" r=\"2\"\/><\/g><\/svg><\/div>\n                                            <div class=\"faq-title cell small-12 large-9\">Interac Direct<\/div>\n                                        <\/a>\n                                    <\/div>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section\n\n\n<section id=\"faq-popular-questions-block_4ffa37ee305d3b252c40464fadce0e6c\" class=\"faq-popular-questions\">\n    <div class=\"grid-container faq-popular-questions\" style=\"margin-top: 100px; margin-bottom: 0px; padding-top: 0px; padding-bottom: 0px;\">\n        <div class=\"grid-x grid-padding-x align-center\">\n            <div class=\"cell small-12 medium-10\">\n                <div class=\"grid-container\">\n                    <div class=\"grid-x grid-padding-x faq\">\n                        <div class=\"cell small-12\">\n                            <h2 class=\"featured-faq-title\">Popular Questions<\/h2>\n                        <\/div>\n                        <ul class=\"cell small-12 accordion\" data-accordion data-allow-all-closed=\"true\">\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">I need to cancel a transfer, but the recipient has already accepted the deposit. How do I reverse an <em>Interac<\/em> e-Transfer transaction?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph -->\n<p>Unfortunately, once a deposit has been made there is no way to reverse the transaction. You\u2019ll have to make arrangements directly with the recipient. You should only send money transfers to parties you know and trust. For most <em>Interac<\/em> e-Transfer uses (sending money to family and friends, repaying IOUs, sending money as gifts, etc.), you will know the recipient well. For uses where you may not know the recipient (e.g., online auction purchases), take the same precautions you would take when making cash purchases. For online auctions and purchases, be sure to read and follow any steps recommended by the operators of these websites to safely transact.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">How do I cancel an <em>Interac<\/em> e-Transfer transaction?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph -->\n<p>To cancel a transfer, log into your online bank account. Go to the transaction or payment history and select the <em>Interac<\/em> e-Transfer transaction you wish to cancel. Use the cancel option provided. This process varies by financial institution, who may also charge a cancellation fee. Contact your bank or credit union for more information.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Help, I sent money via an <em>Interac<\/em> e-Transfer and I need to speak with someone. Who do I contact?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph -->\n<p>Please contact your bank or credit union to troubleshoot any transactions in progress. The contact information is usually on the back of your Interac debit card.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">I received a notification that I\u2019m being sent money via <em>Interac<\/em> e-Transfer. How do I deposit the funds?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph -->\n<p>When someone sends you money via <em>Interac<\/em>\ne-Transfer, you will receive an email or text message that a transfer has been\nsent to you. The notification includes information such as:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Sender&#8217;s name<\/li><li>Transfer amount<\/li><li>A link to deposit\nyour transfer to your bank account<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>The fastest way to get your funds is through your financial\ninstitution\u2019s online or mobile banking service. Simply click the link in the\nnotification, select your bank or credit union, login to online or mobile\nbanking and deposit the money into the account of your choice. If you cannot\nclick on the link, either cut and paste or type the link into your browser. You\nwill be prompted to enter the answer to a security question set by the sender,\nas part of the secure login process. Alternatively, Autodeposit is an <em>Interac<\/em>\ne-Transfer feature that allows users to register to have incoming <em>Interac <\/em>e<em>&#8211;<\/em>Transfer funds deposited\ndirectly into their bank account \u2013 no security question and answer needed.\nLearn more about <em>Interac<\/em> e-Transfer enhanced features below.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                            <li class=\"accordion-item faq_list\" data-accordion-item>\n                                    <a href=\"#\" class = \"accordion-title title\">Are there limits on the amount I can send?<\/a>\n                                    <div class=\"accordion-content\" data-tab-content>\n                                        <div class=\"faq_answer\"><!-- wp:paragraph -->\n<p>Like most financial transactions, there are limits on the amount you can send. Each financial institution sets their own. Please contact your bank or credit union for details.<\/p>\n<!-- \/wp:paragraph --><\/div>\n                                    <\/div>\n                                <\/li>\n                                                    <\/ul>\n                    <\/div>\n                 <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_categories":[866],"class_list":["post-761","resources","type-resources","status-publish","hentry","resources_categories-personal-resources"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consumer Frequently Asked Questions (FAQs) - Interac<\/title>\n<meta name=\"description\" content=\"Find answers to consumer frequently asked questions (FAQs) and learn how to do more with Interac.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Personal - FAQs\" \/>\n<meta property=\"og:description\" content=\"Find answers to consumer frequently asked questions (FAQs) and learn how to do more with Interac.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Interac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/interac\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-31T16:57:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@interac\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\",\"url\":\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\",\"name\":\"Consumer Frequently Asked Questions (FAQs) - Interac\",\"isPartOf\":{\"@id\":\"https:\/\/www.interac.ca\/en\/#website\"},\"datePublished\":\"2019-11-01T18:40:44+00:00\",\"dateModified\":\"2024-10-31T16:57:23+00:00\",\"description\":\"Find answers to consumer frequently asked questions (FAQs) and learn how to do more with Interac.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.interac.ca\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Personal &#8211; 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