{"id":462,"date":"2019-09-25T14:33:01","date_gmt":"2019-09-25T18:33:01","guid":{"rendered":"https:\/\/dev.interac.ca\/en\/?post_type=business&#038;p=462"},"modified":"2025-04-22T10:00:41","modified_gmt":"2025-04-22T14:00:41","slug":"code-of-conduct","status":"publish","type":"resources","link":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/","title":{"rendered":"FCAC Code of Conduct \u2013 Merchant Complaints"},"content":{"rendered":"<section id=\"t4-hero-block_9ae954a2a4e6bd7668867aec85c82fee\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>FCAC Code of Conduct \u2013 Merchant Complaints<\/h1>\n            <\/div>\n                                        <div class=\"cell small-12 hero-scroll\" data-smooth-scroll>\n                    <a class=\"--noborder\" href=\"#merchant-complaints-relating-to-the-code-of-conduct-for-the-credit-and-debit-card-industry-in-canada\"><i class=\"fal fa-chevron-down animated bounce\"><\/i><\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"interac-breadcrumbs-block_67c0d6f6201e3226cd1bc8bfa57c38f2\" class=\"interac-breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                <nav aria-label=\"Breadcrumb\" class=\"breadcrumb\"><ul class=\"breadcrumbs\"><\/ul><\/nav>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h2 class=\"wp-block-heading center\" id=\"merchant-complaints-relating-to-the-code-of-conduct-for-the-credit-and-debit-card-industry-in-canada\"><strong>Merchant Complaints relating to the Code of Conduct for the Payment Card Industry in Canada<\/strong><\/h2>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Interac Corp. abides by the&nbsp;<a href=\"https:\/\/www.canada.ca\/en\/financial-consumer-agency\/services\/industry\/laws-regulations\/credit-debit-code-conduct.html\" target=\"_blank\" rel=\"noreferrer noopener\">Code of Conduct for the Payment Card Industry in Canada<\/a>&nbsp;(the Code of Conduct) (formerly the <a href=\"https:\/\/www.canada.ca\/en\/financial-consumer-agency\/services\/industry\/laws-regulations\/credit-debit-code-conduct\/2015-04-credit-debit-code-conduct.html\" target=\"_blank\" rel=\"noreferrer noopener\">Code of Conduct for the Credit and Debit Card Industry in Canada<\/a>) overseen by the Financial Consumer Agency of Canada (FCAC). If you have a complaint pertaining to the Code of Conduct, please read the following instructions.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">If you\u2019re a merchant or a prospective merchant and your question is related to the agreement or statement between you and your Acquirer, Downstream Participant, or payment processor, please contact them directly.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">If after contacting your Acquirer, Downstream Participant, or payment processor, your inquiry has not been resolved, we invite you to file a complaint through one of the following options:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>Submit the Merchant Complaint Submission Form below<\/li>\n\n\n\n<li>Call us at&nbsp;416-362-8550<\/li>\n\n\n\n<li>Send us an email at <a href=\"mailto:compliance.regulations@interac.ca\">compliance.regulations@interac.ca<\/a><\/li>\n\n\n\n<li>By mail at:<br>Attention: Compliance &amp; Enforcement Department<br>Interac Corp.<br>200 Bay Street<br>Royal Bank Plaza, North Tower<br>Suite 2400, P.O Box 45<br>Toronto, Ontario<br>M5J 2J1<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), if you are unable to complete this form and require assistance, we\u2019re happy to help you by telephone. Call us at 416-362-8550.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Please visit the FCAC\u2019s website for more information on merchant rights under the&nbsp;<a href=\"https:\/\/www.canada.ca\/en\/financial-consumer-agency\/services\/industry\/laws-regulations\/credit-debit-code-conduct.html\" target=\"_blank\" rel=\"noreferrer noopener\">Code of Conduct<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Following receipt of your complaint we will:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>Acknowledge receipt of your complaint within five (5) business days.<\/li>\n\n\n\n<li>Provide our final decision in writing within thirty (30) business days of receiving the merchant complaint, along with:<div class=\"grid-container\"><div class=\"grid-x\">\n<ul class=\"wp-block-list\">\n<li>A summary of the complaint<\/li>\n\n\n\n<li>The final result of the investigation<\/li>\n\n\n\n<li>The final decision, including an explanation<\/li>\n\n\n\n<li>Information on how to further escalate your complaint in the event of an unsatisfactory outcome<\/li>\n<\/ul>\n<\/div><\/div><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">We will keep you notified and informed throughout the process of our review and investigation process. If we cannot provide a response to you within 30 business days, you will be informed of the delay, the reason for the delay, and the expected response time.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">To assist us in reviewing your complaint please provide the following in the form provided below:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"wp-block-list center\">\n<li>\u200bA summary of your concerns<\/li>\n\n\n\n<li>Details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to PCNO (Payment Card Network Operator), Acquirer or representative<\/li>\n\n\n\n<li>Copies of any supporting documentation (i.e. agreements, statements, correspondence from Acquirer or PCNO)<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Nothing in the above process restricts you from filing complaints directly with the FCAC at any stage of the complaint process. FCAC can be reached via:<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Phone:<\/strong> 1-866-461-3222<br><strong>Email:<\/strong> <a href=\"mailto:info@fcac-acfc.gc.ca\">info@fcac-acfc.gc.ca\u200b<\/a><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>Mail<\/strong>:&nbsp;Financial Consumer Agency of Canada, 6th Floor, Enterprise Building, 427 Laurier Ave. West, Ottawa, ON K1R 1B9<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">FCAC is not a dispute-resolution agency for consumers in their individual dealings with payment card network operators or acquirers.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Please note that the information being submitted may be shared with your PCNO, Acquirer, Downstream Participant, payment processor, financial institution and\/or the FCAC in order to assist us in responding to your inquiry.\u200b\u200b<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>If you are a consumer and your situation is not related to the Code of Conduct, please refer to our&nbsp;<a href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/\">Support<\/a>&nbsp;page for further assistance<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2025\/04\/template-complaint-handling-form-for-merchant-complaints-pertaining-to-code-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to download this form for printing&nbsp;and submission via email<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_2' ><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/en\/wp-json\/wp\/v2\/resources\/462' data-formid='2' novalidate><div class='gf_invisible ginput_recaptchav3'  data-tabindex='0'><input id=\"input_e2b319fd2e41264554e8d155ce5222e0\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_e2b319fd2e41264554e8d155ce5222e0\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><ul id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_2_7\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Your Info<\/h2><\/li><li id=\"field_2_17\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_17'>Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_2_17' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_4\" class=\"gfield gfield--type-phone gfield--input-type-phone field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_4'>Phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_2_4' type='tel' value='' class='medium'    aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_5\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_5'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_5' id='input_2_5' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_2_8\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Merchant Info<\/h2><\/li><li id=\"field_2_9\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_9'>Merchant Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_2_9' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_6\" class=\"gfield gfield--type-address gfield--input-type-address gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Merchant Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label>    \n                    <div class='ginput_complex ginput_container has_street has_city has_state has_zip ginput_container_address gform-grid-row' id='input_2_6' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_2_6_1_container' >\n                                        <label for='input_2_6_1' id='input_2_6_1_label' class='gform-field-label gform-field-label--type-sub '>Street Address<\/label>\n                                        <input type='text' name='input_6.1' id='input_2_6_1' value=''    aria-required='true'    \/>\n                                   <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_2_6_3_container' >\n                                    <label for='input_2_6_3' id='input_2_6_3_label' class='gform-field-label gform-field-label--type-sub '>City<\/label>\n                                    <input type='text' name='input_6.3' id='input_2_6_3' value=''    aria-required='true'    \/>\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_2_6_4_container' >\n                                        <label for='input_2_6_4' id='input_2_6_4_label' class='gform-field-label gform-field-label--type-sub '>Province<\/label>\n                                        <select name='input_6.4' id='input_2_6_4'     aria-required='true'    ><option value='' selected='selected'><\/option><option value='Alberta' >Alberta<\/option><option value='British Columbia' >British Columbia<\/option><option value='Manitoba' >Manitoba<\/option><option value='New Brunswick' >New Brunswick<\/option><option value='Newfoundland and Labrador' >Newfoundland and Labrador<\/option><option value='Northwest Territories' >Northwest Territories<\/option><option value='Nova Scotia' >Nova Scotia<\/option><option value='Nunavut' >Nunavut<\/option><option value='Ontario' >Ontario<\/option><option value='Prince Edward Island' >Prince Edward Island<\/option><option value='Quebec' >Quebec<\/option><option value='Saskatchewan' >Saskatchewan<\/option><option value='Yukon' >Yukon<\/option><\/select>\n                                      <\/span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_2_6_5_container' >\n                                    <label for='input_2_6_5' id='input_2_6_5_label' class='gform-field-label gform-field-label--type-sub '>Postal Code<\/label>\n                                    <input type='text' name='input_6.5' id='input_2_6_5' value=''    aria-required='true'    \/>\n                                <\/span><input type='hidden' class='gform_hidden' name='input_6.6' id='input_2_6_6' value='Canada' \/>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/li><li id=\"field_2_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_21'>Name of Downstream Participant<\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_2_21' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_22\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_22'>Merchant Number<\/label><div class='ginput_container ginput_container_text'><input name='input_22' id='input_2_22' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_10\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h2 class=\"gsection_title\">Acquirer Info<\/h2><\/li><li id=\"field_2_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_11'>Name of Acquirer<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_2_11' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_12\" class=\"gfield gfield--type-text gfield--input-type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_12'>Representative of Acquirer, Downstream Participant, or payment processor:<\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_2_12' type='text' value='' class='medium'      aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_2_20\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_20'>Date merchant spoke with Acquirer, Downstream Participant or payment processor:<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_20' id='input_2_20' type='text' value='' class='datepicker gform-datepicker mdy datepicker_no_icon gdatepicker-no-icon'   placeholder='mm\/dd\/yyyy' aria-describedby=\"input_2_20_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_2_20_date_format' class='screen-reader-text'>MM slash DD slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_2_20' class='gform_hidden' value='https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_2_14\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Policy Element<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_2_14'><li class='gchoice gchoice_2_14_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.1' type='checkbox'  value='policy-element-1'  id='choice_2_14_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_1' id='label_2_14_1' class='gform-field-label gform-field-label--type-inline'>Policy Element 1- Transparency and Disclosure by Acquirers and Downstream Participants<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.2' type='checkbox'  value='policy-element-1a'  id='choice_2_14_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_2' id='label_2_14_2' class='gform-field-label gform-field-label--type-inline'>Policy Element 1a \u2013 Card Processing Applications<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.3' type='checkbox'  value='policy-element-1b'  id='choice_2_14_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_3' id='label_2_14_3' class='gform-field-label gform-field-label--type-inline'>Policy Element 1b \u2013 Merchant Agreements<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.4' type='checkbox'  value='policy-element-1c'  id='choice_2_14_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_4' id='label_2_14_4' class='gform-field-label gform-field-label--type-inline'>Policy Element 1c \u2013 Merchant Statements<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.5' type='checkbox'  value='policy-element-2'  id='choice_2_14_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_5' id='label_2_14_5' class='gform-field-label gform-field-label--type-inline'>Policy Element 2 \u2013 Notice to Acquirers of PCNO Core Fee Changes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.6' type='checkbox'  value='policy-element-3'  id='choice_2_14_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_6' id='label_2_14_6' class='gform-field-label gform-field-label--type-inline'>Policy Element 3 \u2013 Ability to Cancel Agreements without Penalty<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.7' type='checkbox'  value='policy-element-4'  id='choice_2_14_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_7' id='label_2_14_7' class='gform-field-label gform-field-label--type-inline'>Policy Element 4 \u2013 Notice to Merchants of Acquirer\/Processor Fee and PCNO Core Fee Changes<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.8' type='checkbox'  value='policy-element-5'  id='choice_2_14_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_8' id='label_2_14_8' class='gform-field-label gform-field-label--type-inline'>Policy Element 5 \u2013 Limited Acceptance \u2013 Merchant Choice<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.9' type='checkbox'  value='policy-element-6'  id='choice_2_14_9'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_9' id='label_2_14_9' class='gform-field-label gform-field-label--type-inline'>Policy Element 6 \u2013 Negative Option Acceptance Not Allowed<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.11' type='checkbox'  value='policy-element-7'  id='choice_2_14_11'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_11' id='label_2_14_11' class='gform-field-label gform-field-label--type-inline'>Policy Element 7 \u2013 Renewal of Merchant Agreements and Related Service Agreements<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_12'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.12' type='checkbox'  value='policy-element-8'  id='choice_2_14_12'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_12' id='label_2_14_12' class='gform-field-label gform-field-label--type-inline'>Policy Element 8 \u2013 Discounts for Different Payment Methods<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_13'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.13' type='checkbox'  value='policy-element-9'  id='choice_2_14_13'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_13' id='label_2_14_13' class='gform-field-label gform-field-label--type-inline'>Policy Element 9 \u2013 Competing Domestic Debit Card Applications<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_14'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.14' type='checkbox'  value='policy-element-10'  id='choice_2_14_14'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_14' id='label_2_14_14' class='gform-field-label gform-field-label--type-inline'>Policy Element 10 \u2013 Separation of Payment Card Functions<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_15'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.15' type='checkbox'  value='policy-element-11'  id='choice_2_14_15'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_15' id='label_2_14_15' class='gform-field-label gform-field-label--type-inline'>Policy Element 11 \u2013 Provisioning to Devices<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_16'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.16' type='checkbox'  value='policy-element-12'  id='choice_2_14_16'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_16' id='label_2_14_16' class='gform-field-label gform-field-label--type-inline'>Policy Element 12 \u2013 Premium Cards<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_17'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.17' type='checkbox'  value='policy-element-13'  id='choice_2_14_17'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_17' id='label_2_14_17' class='gform-field-label gform-field-label--type-inline'>Policy Element 13 \u2013 Branding of Cards<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_2_14_18'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.18' type='checkbox'  value='handling-process'  id='choice_2_14_18'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_14_18' id='label_2_14_18' class='gform-field-label gform-field-label--type-inline'>Code Complaint Handling Process<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_2_15\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_15'>Complaint Details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_15' id='input_2_15' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_2_23\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_2_23'>Upload supporting documents<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_2_23' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_2_23&quot;,&quot;container&quot;:&quot;gform_multifile_upload_2_23&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_2_23&quot;,&quot;filelist&quot;:&quot;gform_preview_2_23&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/en\\\/?gf_page=b92b7ede1c38da7&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/www.interac.ca\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;jpeg,jpg,gif,png,pdf&quot;}],&quot;max_file_size&quot;:&quot;268435456b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:2,&quot;field_id&quot;:23,&quot;_gform_file_upload_nonce_2_23&quot;:&quot;dacf27b630&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_2_23&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_2_23' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_2_23' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_2_23\"  >Select files<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_2_23'>Accepted file types: jpeg, jpg, gif, png, pdf, Max. file size: 256 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_2_23'><\/ul> <div id='gform_preview_2_23' class='ginput_preview_list'><\/div><\/div><\/li><li id=\"field_2_18\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label screen-reader-text gfield_label_before_complex' ><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_2_18'><li class='gchoice gchoice_2_18_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_18.1' type='checkbox'  value='Please send me a copy of the complaint to my email address.'  id='choice_2_18_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_18_1' id='label_2_18_1' class='gform-field-label gform-field-label--type-inline'>Please send me a copy of the complaint to my email address.<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_2' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Submit'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_2' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_2' id='gform_theme_2' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_2' id='gform_style_settings_2' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_2' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='2' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='ny9ZdPLBobFpxXsEA9olodDxtr1uSHMWvXhadtUq++DHoIisi\/4PhPN\/5rnUU4iAuXIHl5SKye1tNODW8nBdSJL\/boSBabT4k\/l5LAo4KqC2Dnk=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_2' value='WyJbXSIsImFlYTNmN2VhM2QzMzZkYTUxOWU5YWM4NDM0MmRmNzdjIl0=' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_2' id='gform_target_page_number_2' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_2' id='gform_source_page_number_2' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            <input type='hidden' name='gform_uploaded_files' id='gform_uploaded_files_2' value='' \/>\n        <\/div>\n                        <\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 2, 'https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_2').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_2').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https:\/\/www.interac.ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_2').replaceWith(confirmation_content);jQuery(document).trigger('gform_confirmation_loaded', [2]);window['gf_submitting_2'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2').text());}else{jQuery('#gform_2').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"2\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_2\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_2\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_2\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 2, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} ); \n\/* ]]> *\/\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Merchant Complaints relating to the Code of Conduct for the Payment Card Industry in Canada Interac Corp. abides by the&nbsp;Code of Conduct for the Payment Card Industry in Canada&nbsp;(the Code of Conduct) (formerly the Code of Conduct for the Credit and Debit Card Industry in Canada) overseen by the Financial Consumer Agency of Canada (FCAC).&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_categories":[865],"class_list":["post-462","resources","type-resources","status-publish","hentry","resources_categories-business-resources"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Report a problem with a service provider - Business - Interac<\/title>\n<meta name=\"description\" content=\"If you have a problem with an acquirer, you can submit a complaint using this form.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FCAC Code of Conduct \u2013 Merchant Complaints\" \/>\n<meta property=\"og:description\" content=\"If you have a problem with an acquirer, you can submit a complaint using this form.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/\" \/>\n<meta property=\"og:site_name\" content=\"Interac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/interac\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-22T14:00:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@interac\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/\",\"url\":\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/\",\"name\":\"Report a problem with a service provider - Business - Interac\",\"isPartOf\":{\"@id\":\"https:\/\/www.interac.ca\/en\/#website\"},\"datePublished\":\"2019-09-25T18:33:01+00:00\",\"dateModified\":\"2025-04-22T14:00:41+00:00\",\"description\":\"If you have a problem with an acquirer, you can submit a complaint using this form.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.interac.ca\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FCAC Code of Conduct \u2013 Merchant Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.interac.ca\/en\/#website\",\"url\":\"https:\/\/www.interac.ca\/en\/\",\"name\":\"Interac\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.interac.ca\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.interac.ca\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.interac.ca\/en\/#organization\",\"name\":\"Interac Corp.\",\"url\":\"https:\/\/www.interac.ca\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/www.interac.ca\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png\",\"contentUrl\":\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png\",\"width\":2210,\"height\":2210,\"caption\":\"Interac Corp.\"},\"image\":{\"@id\":\"https:\/\/www.interac.ca\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/interac\",\"https:\/\/x.com\/interac\",\"https:\/\/www.instagram.com\/interac\/\",\"https:\/\/www.linkedin.com\/company\/interac-corp\/\",\"https:\/\/www.youtube.com\/user\/InteracBrand\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Report a problem with a service provider - Business - Interac","description":"If you have a problem with an acquirer, you can submit a complaint using this form.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/","og_locale":"en_US","og_type":"article","og_title":"FCAC Code of Conduct \u2013 Merchant Complaints","og_description":"If you have a problem with an acquirer, you can submit a complaint using this form.","og_url":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/","og_site_name":"Interac","article_publisher":"https:\/\/www.facebook.com\/interac","article_modified_time":"2025-04-22T14:00:41+00:00","twitter_card":"summary_large_image","twitter_site":"@interac","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/","url":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/","name":"Report a problem with a service provider - Business - Interac","isPartOf":{"@id":"https:\/\/www.interac.ca\/en\/#website"},"datePublished":"2019-09-25T18:33:01+00:00","dateModified":"2025-04-22T14:00:41+00:00","description":"If you have a problem with an acquirer, you can submit a complaint using this form.","breadcrumb":{"@id":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.interac.ca\/en\/resources\/business-resources\/code-of-conduct\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.interac.ca\/en\/"},{"@type":"ListItem","position":2,"name":"FCAC Code of Conduct \u2013 Merchant Complaints"}]},{"@type":"WebSite","@id":"https:\/\/www.interac.ca\/en\/#website","url":"https:\/\/www.interac.ca\/en\/","name":"Interac","description":"","publisher":{"@id":"https:\/\/www.interac.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.interac.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/www.interac.ca\/en\/#organization","name":"Interac Corp.","url":"https:\/\/www.interac.ca\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.interac.ca\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png","contentUrl":"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/03\/Interac_Two-Colour_RGB.png","width":2210,"height":2210,"caption":"Interac Corp."},"image":{"@id":"https:\/\/www.interac.ca\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/interac","https:\/\/x.com\/interac","https:\/\/www.instagram.com\/interac\/","https:\/\/www.linkedin.com\/company\/interac-corp\/","https:\/\/www.youtube.com\/user\/InteracBrand"]}]}},"_links":{"self":[{"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/resources\/462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/resources\/462\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/media?parent=462"}],"wp:term":[{"taxonomy":"resources_categories","embeddable":true,"href":"https:\/\/www.interac.ca\/en\/wp-json\/wp\/v2\/resources_categories?post=462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}