{"id":141657,"date":"2023-07-28T12:06:10","date_gmt":"2023-07-28T16:06:10","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=consumers&#038;p=141657"},"modified":"2026-03-23T17:11:59","modified_gmt":"2026-03-23T21:11:59","slug":"interac-verified","status":"publish","type":"resources","link":"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-verified\/","title":{"rendered":"Interac Verified"},"content":{"rendered":"<section id=\"t4-hero-block_e72af71db229e1a121b3ec87e2b7009b\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 100px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>Interac Verified<\/h1>\n            <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"cell small-12 medium-3 anchor-menu faq\">\n\t<div class=\"jump-to\">Jump to: <\/div>\n\t<ul class=\"vertical menu accordion-menu\" data-accordion-menu>\n\t\n\t\t<li class=\"slide\">\n\t\t\t\t\t\t\t<a data-smooth-scroll href=\"#faq-lnterac-verification-service\">\n\t\t\t\n\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t\t\t\tInterac verification service\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t<\/a>\n\t\t\t        \n                \n\t\t\t\t<ul>\n\t\t\t\t\t\t\t\t\t<li><a data-smooth-scroll href=\"#faq-account-opening\">Account opening<\/a><\/li>\n\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t<\/li>\n\t\n\t\t<li class=\"slide\">\n\t\t\t\t\t\t\t<a data-smooth-scroll href=\"#faq-lnterac-sign-in-service\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\tInterac sign-in service\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t<\/a>\n\t\t\t        \n            \t\t<\/li>\n\t\n\t\t<li class=\"slide\">\n\t\t\t\t\t\t\t<a data-smooth-scroll href=\"#faq-lnterac-document-verification-service\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\tInterac document verification service\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t<\/a>\n\t\t\t        \n            \t\t<\/li>\n\t\n\t\t<li class=\"slide\">\n\t\t\t\t\t\t\t<a data-smooth-scroll href=\"#faq-interac-verified-app\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\tInterac Verified<sup>&trade;<\/sup> app\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t<\/a>\n\t\t\t        \n            \t\t<\/li>\n\t        <\/ul>\n<\/div>\n\t<button id=\"toTop\" class=\"back-to-top\">\n\t\t<svg width=\"56\" height=\"56\" viewBox=\"0 0 56 56\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t<circle cx=\"27.7449\" cy=\"28.2561\" r=\"27.7439\" fill=\"black\"\/>\n\t\t<path d=\"M15.8545 33.8049L27.7447 22.7073L39.635 33.8049\" stroke=\"#F0B51C\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t<\/svg>\n\t<\/button>\n\n\n<div class=\"grid-container\">\n\n\t<div id=\"faq-interac-verification-service\" class=\"faq grid-x\">\n\t\t<div class=\"cell small-12\">\n\t\t<h2 class=\"faq-title\">Interac verification service<\/h2>\n\t\t\t\t\t<ul class=\"accordion\" data-accordion data-accordion data-allow-all-closed=\"true\">\n\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-required-for-setting-up-my-interac-verification-service-account-and-what-information-do-i-need\" class=\"accordion-title title\">What is required for setting up my Interac verification service account and what information do I need?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-required-for-setting-up-my-interac-verification-service-account-and-what-information-do-i-need\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>You must have an active and eligible online bank account with one of the participating financial institutions to enroll in and use the Interac verification service. Please reach out to the participating financial institution with which you want to create your account to learn what is required to create an Interac verification service account with them.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.bmo.com\/main\/personal\/ways-to-bank\/security-centre\/security-software\/verified-me\/\" target=\"_blank\" rel=\"noreferrer noopener\">BMO<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cibc.com\/en\/privacy-security\/verified-me.html\" target=\"_blank\" rel=\"noreferrer noopener\">CIBC<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/coop.desjardins.com\/ca\/personal\/accounts-services\/verified-me\/index.jsp\" target=\"_blank\" rel=\"noreferrer noopener\">Desjardins<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.firstwestcu.ca\/\" data-type=\"link\" data-id=\"https:\/\/www.firstwestcu.ca\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">First West Envision Financial<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.valleyfirst.com\/\" data-type=\"link\" data-id=\"https:\/\/www.valleyfirst.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">First West Valley First<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.islandsavings.ca\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">First West Island Savings<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.libro.ca\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Libro<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.prospera.ca\/\">Prospera<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.rbcroyalbank.com\/partners\/verifiedme\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">RBC<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.scotiabank.com\/ca\/en\/personal\/ways-to-bank\/verifiedme.html\" target=\"_blank\">Scotiabank<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.td.com\/ca\/en\/personal-banking\/solutions\/ways-to-bank\/identity-verification\/\" target=\"_blank\" rel=\"noreferrer noopener\">TD Canada Trust<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p><\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#how-do-i-close-my-interac-verification-service-account-or-unregister\" class=\"accordion-title title\">How do I close my Interac verification service account or unregister?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"how-do-i-close-my-interac-verification-service-account-or-unregister\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Deleting your Interac verification service account does not impact your personal information at any of your Connections or the places you have shared it with through the Interac verification service.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>If you wish to use the Interac verification service again in the future, you will need to complete the Interac verification service registration process and re-establish your Connections.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>With the browser-based version of Interac verification service:<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>To delete your Interac verification service account:<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p><a href=\"https:\/\/app.verify.interac-id.ca\/wc\/D\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/app.verified.me\/wc\/D<\/a><\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<ol style=\"list-style-type:1\" class=\"wp-block-list\">\n<li>A message will display, informing you that you are about to delete your Interac verification service account and explaining what this action entails.<\/li>\n\n\n\n<li>If you wish to proceed with account deletion, click on the red \u201cDelete Interac verification service account\u201d button at the bottom of the message.<\/li>\n\n\n\n<li>After clicking the \u201cDelete Interac verification service account\u201d button, a pop-up message will appear, asking you to confirm your decision. If you wish to proceed, click on \u201cDelete\u201d.<\/li>\n\n\n\n<li>After confirming that you wish to delete your Interac verification service account, you will be asked to authenticate with your financial institution to complete the action. At this point, the logos of the participating financial institutions will be displayed. Click on the logo of the financial institution with which you have set up your Interac verification service account to continue.<\/li>\n\n\n\n<li>After selecting your financial institution, you will be redirected to their website to authenticate with them.<\/li>\n\n\n\n<li>Following successful authentication, a message will appear, confirming that you have successfully deleted your Interac verification service account.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#which-financial-institutions-can-i-select-to-enroll-in-the-interac-verification-service\" class=\"accordion-title title\">Which financial institutions can I select to enroll in the Interac verification service?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"which-financial-institutions-can-i-select-to-enroll-in-the-interac-verification-service\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>You must have an active and eligible online bank account with one of the following financial institutions: BMO, CIBC, Desjardins, RBC, Scotiabank, TD, First West Credit Union, Prospera Credit Union, Affinity Credit Union, Libro Credit Union, Meridian Credit Union, and Uni Financial Cooperation, to enroll in and use the Interac verification service.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<form action=\"https:\/\/www.interac.ca\/wp-admin\/admin-ajax.php\" class=\"faqsLoadMoreForm\" method=\"post\" id=\"faqForm141657\">\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"posts_per_page\" value=\"3\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"terms\" value=\"785\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"page\" value=\"1\" class=\"pagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"maxpages\" value=\"24\" class=\"maxpagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"language\" value=\"en\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"faqsloadmore\">\n\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"faqsLoadMoreSubmit\" value=\"Load More\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t\t\t\t<\/ul>              \n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"grid-container\">\n\n\t<div id=\"faq-account-opening\" class=\"faq grid-x\">\n\t\t<div class=\"cell small-12\">\n\t\t<h2 class=\"faq-title\">Account opening<\/h2>\n\t\t\t\t\t<ul class=\"accordion\" data-accordion data-accordion data-allow-all-closed=\"true\">\n\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#how-do-i-complete-identity-verification-online\" class=\"accordion-title title\">How do I complete identity verification online?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"how-do-i-complete-identity-verification-online\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Follow these steps to complete identity verification online using the Interac verification service:<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>1. Log in to your bank account with one of the participating financial institutions.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>2. (optional) Select the expand arrow (<i class=\"fa-duotone fa-square-chevron-down\"><\/i>) to review your identity details.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>3. Select Add located under Equifax \u2013 Identity Verification.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>4. Three automated steps establish a secure connection to Equifax. You can see the progress by the green checks that appear against each step.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>5. Select I Agree to allow the Interac verification service to share your identity details with Equifax.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>6. Review and consent to sharing details from your Equifax profile.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>7. Did the identity details from your bank account match with your identity details from Equifax?<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<figure class=\"wp-block-table\"><table><thead><tr><th>Yes<\/th><th>No<\/th><\/tr><\/thead><tbody><tr><td>a. Identity verification is successfully completed, and you can resume your online account opening procedure.<\/td><td>a. The identity verification procedure is terminated.<\/td><\/tr><tr><td>b. End of procedure.<\/td><td>b. You will need to visit a local branch and verify your identity in person.<\/td><\/tr><tr><td><\/td><td>c. End of procedure.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#who-will-be-able-to-see-my-identity-details\" class=\"accordion-title title\">Who will be able to see my identity details?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"who-will-be-able-to-see-my-identity-details\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Your identity details remain with your trusted service providers with which you have chosen to share them, including your financial institution, Equifax, and (of course) you. Once your identity is verified, the Interac verification service no longer retains your information.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#why-does-interac-require-equifax-to-verify-my-identity\" class=\"accordion-title title\">Why does Interac require Equifax to verify my identity?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"why-does-interac-require-equifax-to-verify-my-identity\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>FINTRAC mandates that one way to perform identity verification is by referring to a person\u2019s identity details in their credit file. <a href=\"https:\/\/fintrac-canafe.canada.ca\/guidance-directives\/client-clientele\/Guide11\/11-eng#s22\" target=\"_blank\" rel=\"noreferrer noopener\">FINTRAC recognizes Equifax and TransUnion<\/a> as the credit bureaus that can be used for identity verification. Interac verification service uses Equifax.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<form action=\"https:\/\/www.interac.ca\/wp-admin\/admin-ajax.php\" class=\"faqsLoadMoreForm\" method=\"post\" id=\"faqForm141657\">\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"posts_per_page\" value=\"3\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"terms\" value=\"923\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"page\" value=\"1\" class=\"pagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"maxpages\" value=\"2\" class=\"maxpagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"language\" value=\"en\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"faqsloadmore\">\n\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"faqsLoadMoreSubmit\" value=\"Load More\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t\t\t\t<\/ul>              \n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"grid-container\">\n\n\t<div id=\"faq-interac-sign-in-service\" class=\"faq grid-x\">\n\t\t<div class=\"cell small-12\">\n\t\t<h2 class=\"faq-title\">Interac sign-in service<\/h2>\n\t\t\t\t\t<ul class=\"accordion\" data-accordion data-accordion data-allow-all-closed=\"true\">\n\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-interac-sign-in-service\" class=\"accordion-title title\">What is Interac<sup>\u00ae<\/sup> sign-in service?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-interac-sign-in-service\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>The Interac\u00ae sign-in service is a convenient way to access online services \u2013 instead of creating and managing a new username and password for accessing online services, you access them by signing in with your online bank, or other participating &#8220;Sign-In Partner&#8221;.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-the-difference-between-government-sign-in-by-verifiedme-and-interac-sign-in-service\" class=\"accordion-title title\">What is the difference between Government Sign-In by Verified.Me and Interac\u00ae sign-in service?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-the-difference-between-government-sign-in-by-verifiedme-and-interac-sign-in-service\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Government Sign-In by Verified.Me is now Interac\u00ae sign-in service. For you, nothing changes. You can continue to rely on the same secure sign in service with the financial institution that you have used for many years.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#who-can-use-this-service\" class=\"accordion-title title\">Who can use this service?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"who-can-use-this-service\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Anyone who uses the online services offered by one or more of our Sign-In Partners can benefit from the service.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<form action=\"https:\/\/www.interac.ca\/wp-admin\/admin-ajax.php\" class=\"faqsLoadMoreForm\" method=\"post\" id=\"faqForm141657\">\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"posts_per_page\" value=\"3\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"terms\" value=\"782\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"page\" value=\"1\" class=\"pagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"maxpages\" value=\"7\" class=\"maxpagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"language\" value=\"en\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"faqsloadmore\">\n\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"faqsLoadMoreSubmit\" value=\"Load More\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t\t\t\t<\/ul>              \n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"grid-container\">\n\n\t<div id=\"faq-interac-document-verification-service\" class=\"faq grid-x\">\n\t\t<div class=\"cell small-12\">\n\t\t<h2 class=\"faq-title\">Interac document verification service<\/h2>\n\t\t\t\t\t<ul class=\"accordion\" data-accordion data-accordion data-allow-all-closed=\"true\">\n\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-interac-document-verification-service\" class=\"accordion-title title\">What is Interac\u00ae document verification service?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-interac-document-verification-service\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>The Interac document verification service helps verify your identity using your government-issued photo ID and facial biometrics to access online services that require proof of identity, including certain banking services that could otherwise require an in-person visit. Interac document verification service was built with secure technology at its core to help protect you from fraud.<\/p>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<p>To use the service, simply follow the prompts from the participating service online or through their app to take a photo of your government-issued ID and a selfie with your mobile device.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-do-i-use-interac-document-verification-service-for\" class=\"accordion-title title\">What do I use Interac document verification service for?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-do-i-use-interac-document-verification-service-for\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Interac document verification service enables you to verify you have a valid government-issued photo ID when certain online services require proof of identity. It\u2019s an easy and secure way to help verify you are who you say you are with participating service providers, which can save you time and in-person visits.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#do-i-need-to-download-an-app\" class=\"accordion-title title\">Do I need to download an app?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"do-i-need-to-download-an-app\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>No, you don\u2019t need to download an app to use the service. The participating service provider will prompt you to use the Interac document verification service when verifying yourself online.\u00a0<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<form action=\"https:\/\/www.interac.ca\/wp-admin\/admin-ajax.php\" class=\"faqsLoadMoreForm\" method=\"post\" id=\"faqForm141657\">\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"posts_per_page\" value=\"3\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"terms\" value=\"784\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"page\" value=\"1\" class=\"pagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"maxpages\" value=\"4\" class=\"maxpagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"language\" value=\"en\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"faqsloadmore\">\n\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"faqsLoadMoreSubmit\" value=\"Load More\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t\t\t\t<\/ul>              \n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"grid-container\">\n\n\t<div id=\"faq-interac-verified-app\" class=\"faq grid-x\">\n\t\t<div class=\"cell small-12\">\n\t\t<h2 class=\"faq-title\">Interac Verified<sup>&trade;<\/sup> app<\/h2>\n\t\t\t\t\t<ul class=\"accordion\" data-accordion data-accordion data-allow-all-closed=\"true\">\n\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-the-interac-verifiedtrade-app\" class=\"accordion-title title\">What is the Interac Verified<sup>&trade;<\/sup> app?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-the-interac-verifiedtrade-app\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>The Interac Verified app allows Canadians who bank with a participating financial institution to save digital credentials and share them securely with participating online service providers. It enables you to verify your identity, store digital credentials, and securely share them with people, businesses and organizations. Leveraging your smartphone\u2019s encryption capabilities, it helps ensure your personal information remains private and secure. The Interac Verified app requires your explicit consent to manage and share your personal details easily from your smartphone, enabling you to take charge of your data.\u00a0<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#what-is-an-interac-verified-credential\" class=\"accordion-title title\">What is an Interac Verified credential?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"what-is-an-interac-verified-credential\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>An Interac Verified credential is a digitally signed and encrypted record stored within the Interac Verified app, containing verified personal details such as your name and date of birth. This credential requires your explicit approval before any personal information is shared. Interac manages the process so that only the necessary information is requested and shared, tailoring each request to the specific verification needs. For instance, if verification of being over 19 years old is required, only your age status is shared, not your exact date of birth.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t<li class=\"accordion-item faq_list\" data-accordion-item>\n\t\t\t\t\t\t<a href=\"#how-does-the-interac-verified-app-protect-my-personal-information\" class=\"accordion-title title\">How does the Interac Verified app protect my personal information?<\/a>\n\t\t\t\t\t\t\t<div class=\"accordion-content\" id=\"how-does-the-interac-verified-app-protect-my-personal-information\" data-tab-content>\n\t\t\t\t\t\t\t<div class=\"faq_answer\"><div class=\"grid-container\"><div class=\"grid-x\">\n<p>Your personal information is securely stored on your smartphone and is accessible only by you. The app employs advanced encryption techniques alongside your smartphone\u2019s security features to help keep your data private and protected.<\/p>\n<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<form action=\"https:\/\/www.interac.ca\/wp-admin\/admin-ajax.php\" class=\"faqsLoadMoreForm\" method=\"post\" id=\"faqForm141657\">\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"posts_per_page\" value=\"3\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"terms\" value=\"929\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"page\" value=\"1\" class=\"pagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"maxpages\" value=\"6\" class=\"maxpagenumber\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"language\" value=\"en\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"faqsloadmore\">\n\t\t\t\t\t\t\t<input type=\"submit\" name=\"submit\" class=\"faqsLoadMoreSubmit\" value=\"Load More\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t\t\t\t<\/ul>              \n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\t<section id=\"single-cta-block_da0cdfdc06f97fb69c3600d1e9bf6008\" class=\"single-cta\" style=\"background-color: #f0b51c; margin-top: 50px; margin-bottom: 50px; padding-top: 50px; padding-bottom: 50px;\">\n\n\t<div class=\"overlay\">\n\t\t<div class=\"grid-container\">\n\t\t\t<div class=\"grid-x grid-padding-x align-middle align-center text-center\">\n\t\t\t\t\t\t\t\t\t<span class=\"jumbo-text\" style=\"color: rgba(255, 255, 255, 0.3);\"><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"cell small-12 medium-6 large-5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"block-title\" style=\"color: #222222;\">Customer support<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lead-text\">\n\t\t\t\t\t\t\t\t<p style=\"color: #222222;\"><p>Questions? Feel free to reach out to our Helpdesk anytime.<\/p>\r\n<p><strong>Interac sign-in service Helpdesk <br \/>(available 24\/7):<br \/>1-855-433-5397<\/strong><\/p>\r\n<p><strong>Interac verification service Helpdesk <br \/>(available 24\/7):<br \/>1-844-778-5409<\/strong><\/p>\r\n<p><strong>Interac document verification service Helpdesk <br \/>(available 24\/7): <br \/>1-855-955-1956<\/strong><\/p>\r\n<p><strong>Interac Verified app Helpdesk <br \/>(available 24\/7):<br \/>1\u2011833\u2011401\u20115400<\/strong><\/p>\r\n<p><strong>TTY Service:<br \/>1-855-224-1714<\/strong><\/p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":761,"menu_order":0,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_categories":[866],"class_list":["post-141657","resources","type-resources","status-publish","hentry","resources_categories-personal-resources"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Interac Verified FAQs - Interac<\/title>\n<meta name=\"description\" content=\"Get answers to your questions about Interac Verified in our FAQs. Learn how to enhance security and protect your transactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/resources\/personal-resources\/personal-faq\/interac-verified\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interac Verified\" \/>\n<meta property=\"og:description\" content=\"Get answers to your questions about Interac Verified in our FAQs. 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