{"id":94085,"date":"2022-08-09T16:15:20","date_gmt":"2022-08-09T16:15:20","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=content&#038;p=94085"},"modified":"2025-05-30T19:35:39","modified_gmt":"2025-05-30T23:35:39","slug":"a-retailers-toolkit-for-the-big-shift","status":"publish","type":"content","link":"https:\/\/www.interac.ca\/en\/content\/business\/a-retailers-toolkit-for-the-big-shift\/","title":{"rendered":"A Retailer\u2019s Toolkit for the Big Shift"},"content":{"rendered":"\n<figure class=\"wp-block-image alignright size-medium\"><img decoding=\"async\" width=\"255\" height=\"300\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_01-Intro_Info-1-255x300.png.webp\" alt=\"\" class=\"wp-image-94136 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_01-Intro_Info-1-255x300.png.webp 255w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_01-Intro_Info-1-768x902.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_01-Intro_Info-1.png.webp 868w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 255px; --smush-placeholder-aspect-ratio: 255\/300;\" data-original-sizes=\"(max-width: 255px) 100vw, 255px\" \/><\/figure>\n\n\n\n<p>The global pandemic transformed the way we shop and pay. It accelerated digital innovation, along with a shift towards a cashless society. Canadian consumers are increasingly moving away from in-person transactions to online commerce, and <a href=\"https:\/\/www.interac.ca\/en\/content\/business\/navigating-the-big-shift-in-canadian-consumer-payment-choices\/\">66 per cent believe businesses not offering digital payments will struggle<\/a>.<\/p>\n\n\n\n<p>To stay ahead in the evolving retail landscape, it\u2019s critical to understand consumer demand for choice and convenience \u2014 and offer shoppers plenty of options to pay how they want. &nbsp; <\/p>\n\n\n\n<p>Based on insights from our latest white paper:&nbsp;<a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/06\/Interac_The_Big_Shift_EN_FINAL.pdf\">The Big Shift: Consumer power and payment choice<\/a>,&nbsp;here is your essential toolkit to streamline your business payments and elevate your customer experience<\/p>\n\n\n\n<p>In the hyper-competitive world of online retail, every potential source of friction can lead to lost sales.\u202f Sixty-nine per cent of online shopping carts are abandoned on e-commerce sites and 80 per cent on mobile phones. For Canadian shoppers, a major barrier is having to find an alternate method of payment when their preferred method is not accepted.&nbsp; <\/p>\n\n\n\n<p>So, how can you reduce abandoned sales?<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"353\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-1024x353.png.webp\" alt=\"\" class=\"wp-image-94152 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-1024x353.png.webp 1024w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-300x103.png.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-768x265.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-1536x529.png.webp 1536w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_02-Debit_H2-FullWidth-1-2048x706.png.webp 2048w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/353;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-offer-more-payment-options-to-reduce-friction\"><strong>Offer more payment options to reduce friction<\/strong><\/h3>\n\n\n\n<p>Online commerce has historically focused on credit \u2013 but demand to use debit online is growing. Consumers are increasingly money-conscious and looking for more control over their monthly budget. <a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/06\/Interac_The_Big_Shift_EN_FINAL.pdf\">Seventy-two per cent of Canadians believe they should have the option to pay with debit&nbsp;wherever&nbsp;they shop, whether that\u2019s online, in-app, or in-store<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-make-it-easy-for-customers-to-pay-with-their-own-money\"><strong>Make it easy for customers to pay with their own money<\/strong><\/h3>\n\n\n\n<p>Reduce friction in your business by offering customers a seamless and secure experience to pay with their own funds.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.interac.ca\/en\/business\/our-solutions\/contactless-payments\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Contactless Payments<\/strong><\/a>: Enabling contactless payments accelerates your checkout and helps you serve more customers \u2013 without losing those who no longer carry cash or even wallets (did you know <a href=\"https:\/\/www.interac.ca\/en\/content\/business\/digital-wallets-are-on-the-rise-five-reasons-your-business-needs-to-pay-attention\/\">digital wallet adoption is a fast-rising trend<\/a>?) With <em>Interac <\/em>Debit contactless payments, your customers can pay securely by tapping their debit card or smartphone.   <br><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.interac.ca\/business\/our-solutions\/interac-debit-ecommerce-payments\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>e-Commerce Payments<\/strong><\/a>: Consumers, especially younger ones, are <a href=\"https:\/\/www.interac.ca\/en\/content\/business\/infographic-five-trends-in-canadian-consumer-spending-during-covid-19\/\">paying digitally by default<\/a>. Improve your check-out rate by giving your customers a quick, one-step payment experience. With <em>Interac<\/em>\u00a0Debit for e-Commerce Payments, customers don\u2019t need to enter their payment information. Instead, they can pay simply and securely in-app or on your mobile site.\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-offer-solutions-that-improve-margins\"><strong><strong>Offer solutions that improve margins.<\/strong><\/strong><\/h3>\n\n\n\n<p>Offering more payment options not only improves customer experiences, but tangibly strengthens merchant margins.\u00a0<a href=\"https:\/\/www.interac.ca\/en\/business\/our-solutions\/interac-debit\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Interac<\/em>\u00a0Debit<\/a>\u00a0fees are comparatively lower than other payment choices. This difference may be minor on a single transaction, but at scale, it adds up quickly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Low fees<\/strong>: <em>Interac <\/em>Debit transaction costs are lower than other payment options. Our goal is to keep your costs as low as possible\u00a0<br><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flat fee: <\/strong>There\u2019s a single flat fee, regardless of purchase price<br><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No chargebacks<\/strong>: Funds are always there since the financial institution authorizes the payment\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>Ready to get started with <em>Interac <\/em>Debit?<\/strong><\/p>\n\n\n\n<section id=\"button-ochre-block_db47b9c5d625f862f37a986cfda57dc8\" class=\"button-link aligncenter\">\n    <div class=\"grid-container\">\n        \n                        <div class=\"grid-x grid-padding-x align-center\">\n                        \n            <a href=\"https:\/\/www.interac.ca\/en\/business\/how-it-works\/find-an-acquirer\/\" class=\"button-ochre\" aria-label=\"Find an acquirer\">Find an acquirer<\/a>\n            \n                            <\/div>\n                    \n    <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"353\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-1024x353.png.webp\" alt=\"\" class=\"wp-image-94195 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-1024x353.png.webp 1024w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-300x103.png.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-768x265.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-1536x529.png.webp 1536w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2022\/06\/INT_Toolkit_03-IeTB_H3-Fullwidth-1-2048x706.png.webp 2048w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/353;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Consumers aren\u2019t only seeking debit as a payment option, they\u2019re also increasingly using\u00a0<em>Interac<\/em>\u00a0e-Transfer. Fifty-two per cent of Canadians <a href=\"https:\/\/www.interac.ca\/en\/content\/business\/survey-canadians-want-to-spend-locally-after-the-pandemic\/\">say they\u2019re just as comfortable paying a small business by\u00a0<em>Interac<\/em>\u00a0e-Transfer as by other payment methods<\/a>.<\/p>\n\n\n\n<p>Plus, with the launch of <em>Interac <\/em>e-Transfer for Business, Canadian organizations have access to enhanced features that address business needs and streamline accounting processes.<\/p>\n\n\n\n<p>With <em>Interac <\/em>e-Transfer for Business you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Simplify and accelerate payments<\/strong>: <em>Interac <\/em>e-Transfer for Business enables customers to pay in real-time with immediate confirmation.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Offer security and convenience: <\/strong><em>Interac\u202f<\/em>e-Transfer for Business is a safe money transfer service. When you send funds, money never actually travels by email or text message \u2013 only notifications and deposit instructions do. Financial institutions transfer funds using secure banking procedures.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manage your liquidity better<\/strong>: Whether you\u2019re a small business or an enterprise-level organization, <em>Interac <\/em>e-Transfer enables you to streamline your accounting processes with paperless office strategies. Process customer payments faster to better manage your liquidity.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>Ready to onboard <em>Interac<\/em> e-Transfer for Business? Find a participating institution.&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<section id=\"button-ochre-block_acc4c1890e492ea08fa6a08dd5764f4a\" class=\"button-link\">\n    <div class=\"grid-container\">\n        \n                        <div class=\"grid-x grid-padding-x align-center\">\n                        \n            <a href=\"https:\/\/www.interac.ca\/en\/business\/our-solutions\/interac-e-transfer\/\" class=\"button-ochre\" aria-label=\"Explore now\">Explore now<\/a>\n            \n                            <\/div>\n                    \n    <\/div>\n<\/section>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-businesses-thrive-in-canada-s-evolving-landscape\"><strong>How businesses thrive in Canada&#8217;s evolving landscape<\/strong><\/h3>\n\n\n\n<p>Interac payment solutions bring together evolving technology and consumer needs, to help your business run smoother and stay ahead.&nbsp;Learn how businesses are using Interac solutions to adapt and thrive in today\u2019s&nbsp;retail landscape<\/p>\n\n\n\n<section id=\"accordion-block_5473b8f0cf211ec49b8538715e3d2206\" class=\"accordion-content-block\" style=\"margin-top: 0px; margin-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x align-center\">\n            <div class=\"cell small-12\">\n                            <ul class=\"accordion\" data-accordion data-deep-link=\"true\" data-update-history=\"true\" data-deep-link-smudge=\"true\" data-deep-link-smudge-delay=\"500\" id=\"deeplinked-accordion\" data-allow-all-closed=\"true\">\n                                <li class=\"accordion-item\" data-accordion-item><a href=\"#walmart\" class=\"accordion-title\"><h6>Walmart<\/h6><\/a> <div id=\"walmart\" class=\"accordion-content\" data-tab-content><p>Walmart customers are looking for a seamless, omnichannel shopping experience. That\u2019s why <a href=\"https:\/\/www.interac.ca\/en\/content\/news\/walmart-canada-launches-interac-debit-payments-for-e-commerce-shopping-on-walmart-ca-and-within-the-walmart-mobile-app\/\">Walmart onboarded <em>Interac <\/em>Debit e-Commerce payment options<\/a>.<\/p>\n<p>\u201cAdding\u00a0<em>Interac\u00a0<\/em>Debit for all online and in-app purchases is part of our plan to expand our service offering and to provide Canadians with consistency and inclusion when they shop with Walmart,\u201d said Jennifer Jones, Vice President, Financial Products, Services and Payments, Walmart Canada.<\/p>\n<\/div><\/li><li class=\"accordion-item\" data-accordion-item><a href=\"#mcdonalds-canada\" class=\"accordion-title\"><h6>McDonald&#8217;s Canada<\/h6><\/a> <div id=\"mcdonalds-canada\" class=\"accordion-content\" data-tab-content><p>McDonald\u2019s Canada\u00a0managed a large shift to\u00a0McDelivery, Drive-Thru, Curbside Service and Mobile Order Ahead, enabling customer choice in payment and increasing personalization across the McDonald\u2019s experience. With\u00a0<em>Interac<\/em>\u00a0Debit, they are <a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/06\/Interac_The_Big_Shift_EN_FINAL.pdf\">streamlining payment at check-out\u00a0and\u00a0in-app to provide a more\u00a0frictionless and convenient experience for guests<\/a>.<\/p>\n<p>\u201cStreamlining payment at check-out and in-app helps us keep moving towards even more frictionless, convenient and personalized experiences for our guests \u2013 and makes life easier for our crew, too,\u201d said Francesca Cardarelli, Senior Director, Marketing Planning and Digital Marketing Strategy, McDonald&#8217;s Canada<\/p>\n<\/div><\/li><li class=\"accordion-item\" data-accordion-item><a href=\"#skipthedishes\" class=\"accordion-title\"><h6>SkipTheDishes <\/h6><\/a> <div id=\"skipthedishes\" class=\"accordion-content\" data-tab-content><p>SkipTheDishes\u00a0understands a seamless, frictionless purchase and checkout process is necessary to retain customers in the digital commerce space.\u00a0That\u2019s why they believe <a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/06\/Interac_The_Big_Shift_EN_FINAL.pdf\">choice of payment is so important,\u00a0providing payment options which include\u00a0<em>Interac<\/em>\u00a0Debit<\/a>.<\/p>\n<p>&#8220;We have seen that if the checkout process is not seamless, a customer may choose to go elsewhere. That&#8217;s why we believe that choice of payment is so important, to ensure that customers can be served, and we will always be evolving our payment options if and when demand requires it,\u201d said Rob Stewart, Director of Product Engineering at SkipTheDishes.<\/p>\n<\/div><\/li>                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"button-ochre-block_36b05f9e7320efa0737b8ef24444d09f\" class=\"button-link\">\n    <div class=\"grid-container\">\n        \n                        <div class=\"grid-x grid-padding-x align-center\">\n                        \n            <a href=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2022\/06\/Interac_The_Big_Shift_EN_FINAL.pdf\" class=\"button-ochre\" aria-label=\"Download the white paper\">Download the white paper<\/a>\n            \n                            <\/div>\n                    \n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>The global pandemic transformed the way we shop and pay. It accelerated digital innovation, along with a shift towards a cashless society. Canadian consumers are increasingly moving away from in-person transactions to online commerce, and 66 per cent believe businesses not offering digital payments will struggle. To stay ahead in the evolving retail landscape, it\u2019s&hellip;<\/p>\n","protected":false},"author":28,"featured_media":98711,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"content-tags":[279,272,283,300,294],"content-category":[189],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-94085","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-interac-debit","content-tags-interac-e-transfer","content-tags-payments","content-tags-small-business","content-tags-trends","content-category-business","in_the_know_post_format-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Payments toolkit for retailers<\/title>\n<meta name=\"description\" content=\"A retailer\u2019s toolkit to successfully navigate today\u2019s big shift in consumer payment choice. Grow your revenue and transaction volume with these Interac tools.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/business\/a-retailers-toolkit-for-the-big-shift\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Retailer\u2019s Toolkit for the Big Shift\" \/>\n<meta property=\"og:description\" content=\"The global pandemic transformed the way we shop and pay. It accelerated digital innovation, along with a shift towards a cashless society. 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