{"id":75016,"date":"2019-12-07T17:17:00","date_gmt":"2019-12-07T17:17:00","guid":{"rendered":"https:\/\/interac1.wpengine.com\/content\/%content-category%\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/"},"modified":"2025-05-30T14:13:32","modified_gmt":"2025-05-30T18:13:32","slug":"intermittent-interac-debit-chip-and-pin-card-purchase-declines","status":"publish","type":"content","link":"https:\/\/www.interac.ca\/en\/content\/news\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/","title":{"rendered":"Intermittent OEP-enabled Chip and PIN card purchase declines"},"content":{"rendered":"<p>We are aware an issue with specific terminals is causing customers of select Financial Institutions and Credit Unions to receive declines when making a purchase with their OEP-enabled <em>Interac<\/em> Debit Chip and PIN card at certain merchants, including some automated fuel dispensers. Significant progress has been made in applying a fix across impacted merchants.<\/p>\n<p class=\"xxmsonormal\"><span class=\"xxnormaltextrun\">It is important to note that this is not a card issue, but rather a<\/span><span class=\"xxapple-converted-space\">&nbsp;<\/span><span class=\"xxnormaltextrun\">software issue with specific terminals processing any<\/span><span class=\"xxapple-converted-space\">&nbsp;<\/span><span class=\"xxnormaltextrun\">OEP-<\/span><span class=\"xxnormaltextrun\">enabled Chip and PIN transactions,<\/span><span class=\"xxapple-converted-space\">&nbsp;<\/span><span class=\"xxnormaltextrun\"><i>Interac<\/i><\/span><span class=\"xxapple-converted-space\">&nbsp;<\/span><span class=\"xxnormaltextrun\">Debit included. For context, Offline Enciphered Pin (OEP) technology is designed to make Chip and PIN transactions on a credit or debit card even more secure than they already are.<\/span><span class=\"xxapple-converted-space\">&nbsp;<\/span><\/p>\n<p class=\"xxmsonormal\">The&nbsp;<i>Interac<\/i>&nbsp;Debit systems are working normally for cardholders at non-impacted terminals, and affected cardholders can still use their&nbsp;<i>Interac<\/i>&nbsp;Debit contactless enabled card or device to complete an eligible transaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are aware an issue with specific terminals is causing customers of select Financial Institutions and Credit Unions to receive declines when making a purchase with their OEP-enabled Interac Debit Chip and PIN card at certain merchants, including some automated fuel dispensers. Significant progress has been made in applying a fix across impacted merchants. It&hellip;<\/p>\n","protected":false},"author":1,"featured_media":75017,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[279,283],"content-category":[193],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-75016","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-interac-debit","content-tags-payments","content-category-news","in_the_know_post_format-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Intermittent OEP-enabled Chip and PIN card purchase declines - Interac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/news\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intermittent OEP-enabled Chip and PIN card purchase declines\" \/>\n<meta property=\"og:description\" content=\"We are aware an issue with specific terminals is causing customers of select Financial Institutions and Credit Unions to receive declines when making a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interac.ca\/en\/content\/news\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/\" \/>\n<meta property=\"og:site_name\" content=\"Interac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/interac\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-30T18:13:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2021\/05\/iStock-899288352-2-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@interac\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interac.ca\/en\/content\/news\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/\",\"url\":\"https:\/\/www.interac.ca\/en\/content\/news\/intermittent-interac-debit-chip-and-pin-card-purchase-declines\/\",\"name\":\"Intermittent OEP-enabled Chip and PIN card purchase declines - 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