![\"\"](\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2021\/05\/IMG_1600-4.jpg.webp\")
Paul Kiela: Senior Manager, Cybersecurity Operations<\/strong><\/h4>\nBreaking down security barriers.<\/em><\/strong><\/h4>\nI\u2019m a jack of all trades in terms of IT. I came to Interac as a security analyst, with a background in a variety of technical systems, including Unix since the early \u201890s. Since then, we’ve hired a number of fantastic additional specialists. Having the technical background to lead the team is what gave me the leg up on getting into the position I am right now.<\/p>\n
The important thing, both right now and in the future, is elevating the core competency of security teams. As attacks get more sophisticated, they blend into the baseline more and more. You\u2019ve always got to be looking for the needle in the haystack, but that needle is only going to get smaller and smaller in the next 10 years. That means your incident response, your baseline detection, all these things have to be top-notch.<\/p>\n
Breaking down the barriers between security and other departments is also critical. We go through a number of consultations any time a product is developed. There’s an end-to-end lifecycle for security validation. When you’re developing new products, security can’t be an afterthought. We have to be embedded throughout the process.<\/p>\n
![\"\"](\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\")
Mamata Krishnamurthy: Senior Manager, Digital Payments<\/strong>
\n<\/em><\/h4>\nPushing the limits of her comfort zone.<\/strong><\/em><\/h4>\nI joined Interac to help kickstart our e-commerce strategy. Being new to payments, I was always learning on the job, constantly hungry for information. There was never a day when I felt that I knew it all.<\/p>\n
Today, I manage the entire e-commerce portfolio, which is massive in terms of what we do here at Interac. This means we are not only powering the Canadian payment industry but also ensuring Canadians can make payments both domestically and abroad. The world is moving toward this highly digital experience where merchants need to stay relevant, which means providing a seamless customer experience.<\/p>\n
Seeing how my career has grown in this environment, I\u2019ve learned to never get comfortable in what I\u2019m doing, you should always be slightly out of your comfort zone. This will motivate you to continue learning and acquiring new skills because what you did ten years ago may not necessarily be relevant anymore.<\/p>\n
Rich Ramos: Senior Manager, Customer Experience and Design<\/strong><\/h4>\nExploring new territories in payments.<\/em><\/strong><\/h4>\nMy background is in media and design, but the payments industry offers me a major opportunity to work in new territories that haven\u2019t been explored yet. Especially today, with the rise of digital transactions and as organizations work to achieve seamless, frictionless and transparent user experiences.<\/p>\n
When I joined Interac, my role was completely new. We didn\u2019t have a centralized, internal resource to focus on design thinking and customer experience. Today, I work with product owners and teams across the organization to help determine how people will use the solutions of tomorrow. It involves conceptualization, analyzing research, and understanding how to anticipate upcoming trends. It\u2019s exciting to lay the foundation for how people will use our solutions once they\u2019re out in the wild.<\/p>\n
At Interac, our goal is to be the leaders and disrupters, rather than having others do the disrupting for us. Every time I come to work, there\u2019s always something new to learn. Interac fosters a foundation of education and open communication, which helps a lot. From your first day, you\u2019re working in an open environment \u2013 even if you\u2019re working with someone at the VP level, they don\u2019t look down on you. You work together and collaborate on projects to get the job done. Being able to pick the brains of people at different levels is invaluable\u2014I\u2019ve learned so much just by having casual conversations around the office.<\/p>\n
Michael Rose: Senior Manager, Fraud Analytics<\/strong><\/h4>\nProtecting Canadians with machine learning.<\/strong><\/em><\/h4>\nEver since I was in university, I\u2019ve worked in the data science and machine learning spaces. As things progressed, I saw the data science field was about to explode. My work at Interac gives me the opportunity to apply all the new and exciting machine learning tools in order to make a big impact on the lives of everyday people.<\/p>\n
So much of the money movement in Canada runs through our platform, so it also gives us a consortium view of the whole of legitimate and fraudulent behaviours. It makes us experts, and we can come to the table and help design systems that keep legitimate systems safe while detecting fraud. That\u2019s crucial as we prepare for the fraud of tomorrow. We know what works and what doesn\u2019t. When somebody comes into the industry and wants to work together, we try to engage those partnerships. At the end of the day, we\u2019re trying to prevent criminals from stealing funds, and that mission will never end.<\/p>\n
It\u2019s an exciting time in our industry. There\u2019s a burst of FinTech, payments, and major tech organizations all working in the industry together. This means criminals are excited, too, because they hop on new products and features quickly. That\u2019s why we\u2019re diligent about anticipating how they\u2019ll use the service fraudulently and how we can prevent this from happening. That\u2019s led to more focus on machine learning and AI. And we have to stay ahead of it all.<\/p>\n","protected":false},"excerpt":{"rendered":"
The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. Meet five Interac employees whose jobs didn\u2019t exist as they are ten, five or even three years ago. Detailing their responsibilities in their own words, these professionals will outline the roles they play in one of Canada\u2019s leading payments brands, from disrupting cross-border commerce to talent recruitment and everything in between. [Read more]<\/p>\n","protected":false},"author":1,"featured_media":74532,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[952,945,283],"content-category":[956],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-74523","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-enterprise-and-government","content-tags-fraud-security","content-tags-payments","content-category-working-at-interac","in_the_know_post_format-article"],"acf":[],"yoast_head":"\n
People, powered, payments: How Interac employees are leading the way for disruption - Interac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People, powered, payments: How Interac employees are leading the way for disruption\" \/>\n<meta property=\"og:description\" content=\"The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. Meet five Interac employees whose jobs didn\u2019t exist as they are ten, five or even three years ago. Detailing their responsibilities in their own words, these professionals will outline the roles they play in one of Canada\u2019s leading payments brands, from disrupting cross-border commerce to talent recruitment and everything in between.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\" \/>\n<meta property=\"og:site_name\" content=\"Interac\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/interac\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-30T16:05:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.interac.ca\/wp-content\/uploads\/2021\/05\/PeoplePoweredPaymentsHeader-1-4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"690\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@interac\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\",\"url\":\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\",\"name\":\"People, powered, payments: How Interac employees are leading the way for disruption - 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![\"\"](\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2021\/05\/IMG_1524-4.jpg.webp\")
Mamata Krishnamurthy: Senior Manager, Digital Payments<\/strong>\n<\/em><\/h4>\n
Pushing the limits of her comfort zone.<\/strong><\/em><\/h4>\nI joined Interac to help kickstart our e-commerce strategy. Being new to payments, I was always learning on the job, constantly hungry for information. There was never a day when I felt that I knew it all.<\/p>\n
Today, I manage the entire e-commerce portfolio, which is massive in terms of what we do here at Interac. This means we are not only powering the Canadian payment industry but also ensuring Canadians can make payments both domestically and abroad. The world is moving toward this highly digital experience where merchants need to stay relevant, which means providing a seamless customer experience.<\/p>\n
Seeing how my career has grown in this environment, I\u2019ve learned to never get comfortable in what I\u2019m doing, you should always be slightly out of your comfort zone. This will motivate you to continue learning and acquiring new skills because what you did ten years ago may not necessarily be relevant anymore.<\/p>\n
Rich Ramos: Senior Manager, Customer Experience and Design<\/strong><\/h4>\nExploring new territories in payments.<\/em><\/strong><\/h4>\nMy background is in media and design, but the payments industry offers me a major opportunity to work in new territories that haven\u2019t been explored yet. Especially today, with the rise of digital transactions and as organizations work to achieve seamless, frictionless and transparent user experiences.<\/p>\n
When I joined Interac, my role was completely new. We didn\u2019t have a centralized, internal resource to focus on design thinking and customer experience. Today, I work with product owners and teams across the organization to help determine how people will use the solutions of tomorrow. It involves conceptualization, analyzing research, and understanding how to anticipate upcoming trends. It\u2019s exciting to lay the foundation for how people will use our solutions once they\u2019re out in the wild.<\/p>\n
At Interac, our goal is to be the leaders and disrupters, rather than having others do the disrupting for us. Every time I come to work, there\u2019s always something new to learn. Interac fosters a foundation of education and open communication, which helps a lot. From your first day, you\u2019re working in an open environment \u2013 even if you\u2019re working with someone at the VP level, they don\u2019t look down on you. You work together and collaborate on projects to get the job done. Being able to pick the brains of people at different levels is invaluable\u2014I\u2019ve learned so much just by having casual conversations around the office.<\/p>\n
Michael Rose: Senior Manager, Fraud Analytics<\/strong><\/h4>\nProtecting Canadians with machine learning.<\/strong><\/em><\/h4>\nEver since I was in university, I\u2019ve worked in the data science and machine learning spaces. As things progressed, I saw the data science field was about to explode. My work at Interac gives me the opportunity to apply all the new and exciting machine learning tools in order to make a big impact on the lives of everyday people.<\/p>\n
So much of the money movement in Canada runs through our platform, so it also gives us a consortium view of the whole of legitimate and fraudulent behaviours. It makes us experts, and we can come to the table and help design systems that keep legitimate systems safe while detecting fraud. That\u2019s crucial as we prepare for the fraud of tomorrow. We know what works and what doesn\u2019t. When somebody comes into the industry and wants to work together, we try to engage those partnerships. At the end of the day, we\u2019re trying to prevent criminals from stealing funds, and that mission will never end.<\/p>\n
It\u2019s an exciting time in our industry. There\u2019s a burst of FinTech, payments, and major tech organizations all working in the industry together. This means criminals are excited, too, because they hop on new products and features quickly. That\u2019s why we\u2019re diligent about anticipating how they\u2019ll use the service fraudulently and how we can prevent this from happening. That\u2019s led to more focus on machine learning and AI. And we have to stay ahead of it all.<\/p>\n","protected":false},"excerpt":{"rendered":"
The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. Meet five Interac employees whose jobs didn\u2019t exist as they are ten, five or even three years ago. Detailing their responsibilities in their own words, these professionals will outline the roles they play in one of Canada\u2019s leading payments brands, from disrupting cross-border commerce to talent recruitment and everything in between. [Read more]<\/p>\n","protected":false},"author":1,"featured_media":74532,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[952,945,283],"content-category":[956],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-74523","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-enterprise-and-government","content-tags-fraud-security","content-tags-payments","content-category-working-at-interac","in_the_know_post_format-article"],"acf":[],"yoast_head":"\n
People, powered, payments: How Interac employees are leading the way for disruption - Interac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People, powered, payments: How Interac employees are leading the way for disruption\" \/>\n<meta property=\"og:description\" content=\"The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. Meet five Interac employees whose jobs didn\u2019t exist as they are ten, five or even three years ago. 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Rich Ramos: Senior Manager, Customer Experience and Design<\/strong><\/h4>\nExploring new territories in payments.<\/em><\/strong><\/h4>\nMy background is in media and design, but the payments industry offers me a major opportunity to work in new territories that haven\u2019t been explored yet. Especially today, with the rise of digital transactions and as organizations work to achieve seamless, frictionless and transparent user experiences.<\/p>\n
When I joined Interac, my role was completely new. We didn\u2019t have a centralized, internal resource to focus on design thinking and customer experience. Today, I work with product owners and teams across the organization to help determine how people will use the solutions of tomorrow. It involves conceptualization, analyzing research, and understanding how to anticipate upcoming trends. It\u2019s exciting to lay the foundation for how people will use our solutions once they\u2019re out in the wild.<\/p>\n
At Interac, our goal is to be the leaders and disrupters, rather than having others do the disrupting for us. Every time I come to work, there\u2019s always something new to learn. Interac fosters a foundation of education and open communication, which helps a lot. From your first day, you\u2019re working in an open environment \u2013 even if you\u2019re working with someone at the VP level, they don\u2019t look down on you. You work together and collaborate on projects to get the job done. Being able to pick the brains of people at different levels is invaluable\u2014I\u2019ve learned so much just by having casual conversations around the office.<\/p>\n
Michael Rose: Senior Manager, Fraud Analytics<\/strong><\/h4>\nProtecting Canadians with machine learning.<\/strong><\/em><\/h4>\nEver since I was in university, I\u2019ve worked in the data science and machine learning spaces. As things progressed, I saw the data science field was about to explode. My work at Interac gives me the opportunity to apply all the new and exciting machine learning tools in order to make a big impact on the lives of everyday people.<\/p>\n
So much of the money movement in Canada runs through our platform, so it also gives us a consortium view of the whole of legitimate and fraudulent behaviours. It makes us experts, and we can come to the table and help design systems that keep legitimate systems safe while detecting fraud. That\u2019s crucial as we prepare for the fraud of tomorrow. We know what works and what doesn\u2019t. When somebody comes into the industry and wants to work together, we try to engage those partnerships. At the end of the day, we\u2019re trying to prevent criminals from stealing funds, and that mission will never end.<\/p>\n
It\u2019s an exciting time in our industry. There\u2019s a burst of FinTech, payments, and major tech organizations all working in the industry together. This means criminals are excited, too, because they hop on new products and features quickly. That\u2019s why we\u2019re diligent about anticipating how they\u2019ll use the service fraudulently and how we can prevent this from happening. That\u2019s led to more focus on machine learning and AI. And we have to stay ahead of it all.<\/p>\n","protected":false},"excerpt":{"rendered":"
The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. Meet five Interac employees whose jobs didn\u2019t exist as they are ten, five or even three years ago. Detailing their responsibilities in their own words, these professionals will outline the roles they play in one of Canada\u2019s leading payments brands, from disrupting cross-border commerce to talent recruitment and everything in between. [Read more]<\/p>\n","protected":false},"author":1,"featured_media":74532,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[952,945,283],"content-category":[956],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-74523","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-enterprise-and-government","content-tags-fraud-security","content-tags-payments","content-category-working-at-interac","in_the_know_post_format-article"],"acf":[],"yoast_head":"\n
People, powered, payments: How Interac employees are leading the way for disruption - Interac<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/working-at-interac\/people-powered-payments-how-interac-employees-are-leading-the-way-for-disruption\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People, powered, payments: How Interac employees are leading the way for disruption\" \/>\n<meta property=\"og:description\" content=\"The payments industry is always changing, so how do companies like Interac stay ahead of the curve? The answer is simple: we anticipate the opportunities of the future and hire the powerhouse employees we need to achieve them. 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Michael Rose: Senior Manager, Fraud Analytics<\/strong><\/h4>\n