Leading security and consumer protection features show that Canadians\u2019 fears around debit technology are misplaced<\/strong><\/p>\n TORONTO, February 27, 2017 \u2013<\/strong> For the seventh year in a row, Interac<\/em> Debit losses due to skimming have declined, reaching a record low of just $11.4 million. Latest fraud figures released today by Interac Association show that only $1.5 million of that fraud occurred in Canada, thanks in large part to the completion of the transition to chip technology that began in 2008.<\/p>\n Despite these record-low fraud numbers, however, a recent survey for Interac Association\/Acxsys Corporation (Interac) found Canadians are increasingly concerned about fraudulent activities such as skimming and electronic pickpocketing. For example, 75 per cent of debit cardholders said they were somewhat or very concerned about skimming, up from the 49 per cent of cardholders who expressed similar concerns in 2015, while 71 per cent were somewhat or very concerned about electronic pickpocketing, up from 40 per cent the year before.<\/p>\n Joanna Schoneveld, Senior Manager of Fraud Programs at Interac, says these findings suggest a misperception among Canadians about the risk of debit card fraud in Canada.<\/p>\n \u201cAccording to our survey, 3 out of 4 Canadians are worried about payment card \u2018skimming\u2019, and 36 per cent have used their payment card less due to this worry \u2013 but Interac<\/em> Debit remains one of the safest ways to pay,\u201d she said. \u201cOur secure chip processing makes fraud due to skimming extremely difficult, and that\u2019s only one of our anti-fraud measures. In fact, out of the $351 billion dollars that went across the Interac<\/em> Debit network in 2016, only 0.003 per cent \u2013 was fraudulent, with just 0.0004 per cent occurring in Canada.\u201d<\/p>\n The total number of debit cards reimbursed for fraud in 2016 was also down to a record low of just 19,000, a 23 per-cent drop from 2015 and down more than 90 per cent from the 238,000 cards reimbursed in 2009, when fraud losses totaled more than $140 million. Usage of the service has grown by 72 per cent since 2009.<\/p>\n \u201cThe Interac<\/em> network is extremely safe thanks to the fraud prevention efforts and investments we make in collaboration nationally and internationally with financial institutions, acquirers, merchants and law enforcement,\u201d said Mark Sullivan, Head, Client and Fraud Management, Interac Association\/Acxsys Corporation. \u201cCardholders are seeing the tangible benefits of these collective actions with record low fraud numbers, affecting fewer and fewer cardholders every year, something we expect to continue in the years to come now that the move to chip technology is complete.\u201d<\/p>\n Sullivan notes that all ABMs and debit cards in Canada were fully converted to chip technology in 2012 and all point-of-sale terminals became chip-enabled as of October 2016. As a result, it appears that criminals are migrating their fraud outside Canada to non-chip environments and card-not-present transactions such as over the Internet and by telephone, which aren\u2019t permitted by Interac in Canada. He says Interac<\/em> rules offer account holders the added protections by not allowing card-not-present, offline and signature transactions.<\/p>\n In addition to chip technology, the Interac<\/em> network uses sophisticated monitoring and detection systems to detect fraud even before consumers realize there might be an issue.<\/p>\n Sullivan adds that Interac<\/em> Flash, the contactless enhancement of Interac<\/em> Debit, has all of the same security features as Interac<\/em> Debit, such as EMV-based secure chip processing, which protects against skimming, counterfeiting and electronic pick-pocketing. Interac <\/em>Flash transactions are also subject to transaction limits that, when exceeded, require the payer to insert their cards and enter their PINs for verification in the event a card is lost or stolen. Finally, these security measures are further backed by the Interac<\/em> Zero Liability policy, under which cardholders are reimbursed 100 per cent should any type of unauthorized transaction occur.<\/p>\n Thanks to these security measures, Interac <\/em>Flash and Interac <\/em>Debit are the safest way to pay in Canada when using a payment card.<\/p>\n You will not be liable for losses resulting from circumstances beyond your reasonable control when using Interac <\/em>Debit, Interac <\/em>Flash, cross-border debit and Interac <\/em>Online service. This includes losses resulting from technical errors, system problems or fraud.<\/p>\n The Canadian Code of Practice for Consumer Debit Card Services<\/em> is embedded in the Interac <\/em>rule framework. This means that financial institutions who offer these Interac <\/em>products must provide zero liability for these Interac <\/em>products. The specific terms are outlined in financial institution client agreements. If you experience an issue with these Interac <\/em>products, your financial institution will deal with the matter directly, as the financial institution will be responsible for reimbursing you for your losses resulting from circumstances beyond your reasonable control.<\/p>\n A survey of 1505 of Canadians was completed online between Feb 3rd<\/sup> 2017 to Feb 8th<\/sup> 2017 using Leger\u2019s online panel, Legerweb. A probability sample of the same size would yield a margin of error of +\/-2.5%, 19 times out of 20. The study was weighted by age, gender, and province based on Statistics Canada\u2019s 2015 population estimates.<\/p>\n Together, Interac Association and Acxsys Corporation operate an economical, world-class debit payments system with broad-based acceptance, 24\/7\/365 reliability, security, and efficiency. The organization is Canada\u2019s leading payments brand and is chosen an average of 16 million times daily to pay and exchange money. For more than 30 years, it has facilitated secure financial transactions through the development of innovative and convenient digital debit and money transfer solutions. A leader in the prevention and detection of fraud, the organization has one of the lowest rates of fraud globally. Visit Interac.ca<\/a> or follow us @Interac<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" TORONTO, February 27, 2017 \u2013 For the seventh year in a row,\u00a0Interac<\/i>\u00a0Debit losses due to skimming have declined, reaching a record low of just $11.4 million. Latest fraud figures released today by Interac Association show that only $1.5 million of that fraud occurred in Canada, thanks in large part to the completion of the transition to chip technology that began in 2008. [Read more]<\/p>\n","protected":false},"author":1,"featured_media":74164,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[945,279],"content-category":[193],"spokespeople":[],"in_the_know_post_format":[173],"class_list":["post-74206","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-fraud-security","content-tags-interac-debit","content-category-news","in_the_know_post_format-press-release"],"acf":[],"yoast_head":"\nAbout the Interac<\/em> Zero Liability Policy<\/strong><\/h4>\n
About the Survey Methodology<\/strong><\/h4>\n
About Interac Association and Acxsys Corporation<\/strong><\/h4>\n