{"id":140200,"date":"2023-07-24T10:58:09","date_gmt":"2023-07-24T14:58:09","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=content&#038;p=140200"},"modified":"2025-05-30T11:27:44","modified_gmt":"2025-05-30T15:27:44","slug":"everyday-trust-on-exponential-technology-with-debbie-gamble-and-anne-connelly","status":"publish","type":"content","link":"https:\/\/www.interac.ca\/en\/content\/business\/everyday-trust-on-exponential-technology-with-debbie-gamble-and-anne-connelly\/","title":{"rendered":"Everyday Trust: On \u2018Exponential\u2019 Technology with Debbie Gamble and Anne Connelly"},"content":{"rendered":"\n<p>Will blockchain help us build trust across communities? Could digital currencies unlock potential for entrepreneurship in the Global South? Can artificial intelligence serve all groups equally, including marginalized communities?<\/p>\n\n\n\n<p>The 21st century has already brought breathtakingly rapid technological change. And we know there\u2019s more coming soon: in artificial intelligence, blockchain, virtual reality, cryptocurrencies, authentication and verification services, and so much more.<\/p>\n\n\n\n<p>But innovation for its own sake is hollow. The human dimension is what matters. I take the optimistic view that technological change brings with it the potential to build (and rebuild) the foundations of trust that underpin innovation (and society itself).<\/p>\n\n\n\n<p>In this series, <em>Everyday Trust<\/em>, I speak with leading thinkers about the role of trust in a rapidly evolving technology landscape. This episode is about leveraging what my guest calls \u201cexponential\u201d technology \u2013 in other words, technology that grows at a linear pace in a short period of time \u2013 to create better business and social outcomes. It\u2019s our task in the present to think about what the technologies of the near future will do for us.<\/p>\n\n\n\n<p>And by \u201cus\u201d I mean <em>everyone<\/em>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-opportunity-exponential-technology-trust-and-better-outcomes\">The opportunity: Exponential technology, trust, and better outcomes<\/h2>\n\n\n\n<p>Whenever I\u2019m explaining what the pace of technological change means in people\u2019s lives, I like to recall the famous Ernest Hemingway remark about bankruptcy \u2014 that it happens gradually, and then suddenly. This reminds me of up-and-coming technologies like AI and blockchain. For years, they slowly develop while most of us treat them as an abstract possibility. Then suddenly, they break out and rush into the centre of people\u2019s lives.<\/p>\n\n\n\n<p>My guest, Anne Connelly, is an educator and thought leader in blockchain and social innovation. Recognized as one of CBC&#8217;s 12 Young Leaders Changing Canada, she has lectured at Oxford University on Innovation and Impact Finance and teaches at Singularity University and Boston University. She\u2019s also the co-author of <em>Trust<\/em>, a graphic novel, and <em>Bitcoin and the Future of Fundraising<\/em>.<\/p>\n\n\n\n<p>Anne observes that rapid technological change, despite its speed, is often predictable. Think of Moore\u2019s Law, which says computing power increases at a regular rate because the number of transistors on a chip has historically doubled every two years.<\/p>\n\n\n\n<p>This kind of development is \u201cexponential\u201d technology, and it\u2019s exciting because it means positive social change can ride the wave of innovation at the same rapid speed. \u201cExponential technology is really just technology that grows on a predictable pattern,\u201d Anne says in our discussion. \u201cSo, we can look at where this technology is going to be in five years and be able to know this is what we&#8217;re going to have to work with \u2026 So let&#8217;s start building applications knowing that.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"811\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-1-1024x811.png.webp\" alt=\"\" class=\"wp-image-140203 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-1-1024x811.png.webp 1024w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-1-300x238.png.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-1-768x609.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-1.png.webp 1166w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/811;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>In our conversation, Anne and I talked about how more technology also means more connections between people \u2014 and along with that, the potential for meaningful and authentic connections that strengthen business and social outcomes. That may be especially true for people who belong to marginalized or traditionally excluded groups.<\/p>\n\n\n\n<p>So, as we experience exponential technological growth, we can also push for exponential <em>social <\/em>growth and radical inclusivity. \u201cWe&#8217;re not looking at incremental levels of change,\u201d Anne urges. \u201cLet&#8217;s wipe the slate clean, rebuild from scratch, and build something incredible that looks nothing like what we had before.\u201d<\/p>\n\n\n<section id=\"newsletter-cta-block_78034e517b740872e6d76c083ad788c4\" class=\"newsletter-cta\" style=\"margin-top: 0px; margin-bottom: 0px; padding-top: 0px; padding-top: 0px; background-color:#FFB92A\">\n<style>\n#newsletter-cta-block_78034e517b740872e6d76c083ad788c4.newsletter-cta p {color: #292b31}\n#newsletter-cta-block_78034e517b740872e6d76c083ad788c4.newsletter-cta h3 {color: #292b31}\n<\/style>\n  <div class=\"grid-container full\">\n    <div class=\"grid-x grid-padding-x align-middle\">\n      <div class=\"cell small-12 medium-4 medium-offset-2\">\n                  <h3>Subscribe now to <i>Everyday Trust<\/i><\/h3>\n                          <p>Don&#8217;t miss an episode of <i>Everyday Trust<\/i>.<\/p>\n                        <a href=\"http:\/\/content.interac.ca\/everydaytrustsubscribe\" class=\"cta_button button-dark\" target=\"_blank\">Subscribe<\/a>            <\/div>\n      <div class=\"cell small-12 medium-6\">\n                <img decoding=\"async\" alt=\"\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/itk-subscribe.jpg.webp\" class=\"full smush-dimensions lazyload\" width=\"836\" style=\"--smush-image-width: 836px; --smush-image-aspect-ratio: 836\/496;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/itk-subscribe.jpg.webp 836w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/itk-subscribe-300x178.jpg.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/itk-subscribe-768x456.jpg.webp 768w\" data-sizes=\"auto\" data-original-sizes=\"(max-width: 836px) 100vw, 836px\" \/>\n            <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<p><\/p>\n\n\n\n<p>The potential of new technology is exciting for us to explore at Interac because we build the solutions Canadians use to exchange value today, and what they\u2019ll use in the future. And creating access is crucial. As we introduce new solutions to the market, <a href=\"https:\/\/www.interac.ca\/consumers\/products\/interac-verification-solutions\/\">with <em>Interac <\/em>Verified, for example<\/a>, we\u2019re working to build inclusion into it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Trust and exponential technology: A few of the big questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. What is the state of trust right now?<\/h3>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Everyday Trust: The Changing State of Trust\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/njPbiFZIkEU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Frankly, there\u2019s work to be done. Anne notes that younger people tend to lack the faith in brands and corporations that their elders more commonly take for granted, for example. The frequent lack of authenticity on social media erodes trust, too, especially among the young. \u201cWhen I look at trust, I find that it&#8217;s changing. And what that means is changing over generations,\u201d Anne says.<\/p>\n\n\n\n<p>For my part, I think we, as innovators of new services and technologies, need to think about how to (re)build trust on a solid foundation with three pillars \u2014 like a stool with three legs: First, there\u2019s authenticity and authentic engagement. For the tech audience, that could mean verifiable credentials. Is the person or the institution you\u2019re engaging with really who or what it claims to be?<\/p>\n\n\n\n<p>The second leg of the stool is inclusivity: Can we design systems that include everyone \u2014 and I really mean everyone?<\/p>\n\n\n\n<p>The third part of a trust framework is relevance: Are we innovating just to innovate, or is what we\u2019re creating relevant to the community\u2019s needs?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. How could exponential technologies help build societal trust?<\/h3>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Everyday Trust: Greater Accessibility, Better Outcomes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/aSIKGkFt_vo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Because the lack of trust in digital realms is to a great extent a crisis of authenticity, we should look to ways to use newer technologies to rebuild authenticity and therefore trust.<\/p>\n\n\n\n<p>Anne says she\u2019s excited on behalf of marginalized communities that could forge new connections through emerging technologies. If tech enables users who are LGBTQ2S+ or neurodivergent to \u201cfind their people,\u201d that means the technologies involved are building inclusivity and relevance \u2014 the second and third legs of the \u201ctrust stool.\u201d<\/p>\n\n\n\n<p>Take blockchain as an example: It can provide transparency and authentication for peer-to-peer transactions that don\u2019t involve the traditional, centralized intermediary institutions. Anne says that could be a welcome development in places (including emerging economies) where some people have reason to be wary of, or are excluded from, traditional institutions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"738\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-2-1024x738.png.webp\" alt=\"\" class=\"wp-image-140205 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-2-1024x738.png.webp 1024w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-2-300x216.png.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-2-768x553.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/07\/INT_Comms_Everyday-Trust_Episode-3_Quote-2.png.webp 1166w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/738;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. How do we build trust in new technologies?<\/h3>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Everyday Trust: Building Trust in New Technology\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GHONvYffwZU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Before we can use technology to build trust, we have to ensure that people trust the technology. That\u2019s no easy task, especially when there have been security breaches and scandals that have eroded trust in certain new technologies (cryptocurrencies, for example).<\/p>\n\n\n\n<p>At Interac our long experience in building trust comes into play here. I\u2019ve been fond of reminding my colleagues in innovation that it isn\u2019t the dazzling promise of technology itself that earns people\u2019s trust: What actually changes behaviours is the reassurance that <a href=\"https:\/\/www.interac.ca\/content\/ideas\/why-certainty-comfort-and-trust-are-everything-in-the-digital-world\/\">the technology in question can be relied upon<\/a> \u2014 it can be counted on to work as promised when it\u2019s needed. That kind of trust isn\u2019t instant; it requires time to build.<\/p>\n\n\n\n<p>Narratives are also important in building understanding (and therefore trust). We have to help people wade through the complexity of certain new technologies and understand how they apply to everyday life. \u201cOne of the best ways that I\u2019ve found over time to help people understand the technology is storytelling,\u201d Anne says. \u201cIt\u2019s not so much, \u2018This is how it works specifically,\u2019 but more, \u2018This is the change it&#8217;s going to create in the world.\u2019\u201d This goes back to my earlier point about the importance of relevance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. What role can Interac play in building this trust?&nbsp;<\/h3>\n\n\n\n<p>We\u2019ve been a steady presence in Canadians\u2019 lives for decades, and we have <a href=\"https:\/\/www.interac.ca\/content\/news\/interac-recognized-as-the-most-trusted-financial-services-brand-in-canada-for-2023\/\">a long track record of building trust<\/a> in new products and services. We have experience of not only introducing technologies, but also helping Canadians navigate their way to becoming comfortable enough with digital innovation to put it at the heart of their day-to-day lives.<\/p>\n\n\n\n<p>In 2003, when we launched <em>Interac <\/em>e-Transfer, the idea of transferring funds with an email address or phone number seemed really futuristic \u2014 it was a total unknown to most Canadians. Over time, they learned that they could rely on <em>Interac <\/em>e-Transfer to make a transaction. Now it\u2019s something they trust enough to use <a href=\"https:\/\/www.interac.ca\/content\/news\/interac-e-transfer-use-surpasses-one-billion-transactions-in-the-last-twelve-months\">millions of times a day<\/a>.<\/p>\n\n\n\n<p>Adding contactless capabilities to <em>Interac <\/em>Debit in 2010 introduced many Canadians to tapping to pay for a purchase for the first time. Since then, in the space of barely a decade, we\u2019ve helped make contactless debit payments into a trusted routine for Canadians. People trust something after they\u2019ve seen and experienced it working reliably. (<a href=\"https:\/\/www.interac.ca\/content\/ideas\/everyday-trust-on-identity-with-david-birch-and-debbie-gamble\/\">In the first episode of <\/a><a href=\"https:\/\/www.interac.ca\/content\/ideas\/everyday-trust-on-identity-with-david-birch-and-debbie-gamble\/\"><em>Everyday Trust<\/em><\/a>, we talked about the importance of \u201crituals\u201d in payments and identity innovation.)<\/p>\n\n\n\n<p>Now, through <em>Interac<\/em> Verified, our suite of digital verification solutions, we\u2019re helping Canadians discover <a href=\"https:\/\/www.interac.ca\/consumers\/products\/interac-verification-solutions\/\">the benefits of secure, user-centric digital verification services<\/a>, for example, when they use the <em>Interac <\/em>sign-in service to access government services digitally, without friction.<\/p>\n\n\n\n<p>The technology and systems behind these services are complex in every case. But for the average person, whether to adopt it really comes down to a simple, human-level question: Do I trust this technology, and the organization that\u2019s delivering it, enough to make it part of my everyday life?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">See the full conversation with Debbie and Anne <\/h2>\n\n\n\n<p>In the full video, Anne and I delve into other areas where technology and trust intersect \u2014 from medical care to the potential for cryptocurrencies in Africa.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Everyday Trust: On Exponential Technologies with Debbie Gamble and Anne Connelly\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/JAE7j3CljKo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-amber-background-color has-text-color has-background has-text-align-center wp-element-button\" href=\"https:\/\/www.youtube.com\/watch?v=JAE7j3CljKo\">Watch now on YouTube<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Will blockchain help us build trust across communities? Could digital currencies unlock potential for entrepreneurship in the Global South? Can artificial intelligence serve all groups equally, including marginalized communities? The 21st century has already brought breathtakingly rapid technological change. And we know there\u2019s more coming soon: in artificial intelligence, blockchain, virtual reality, cryptocurrencies, authentication and&hellip;<\/p>\n","protected":false},"author":28,"featured_media":140201,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[788,294],"content-category":[189],"spokespeople":[635],"in_the_know_post_format":[169],"class_list":["post-140200","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-interac-verified","content-tags-trends","content-category-business","spokespeople-debbie-gamble","in_the_know_post_format-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u2018Exponential\u2019 Tech, from AI to Verification Services<\/title>\n<meta name=\"description\" content=\"How exponential technologies (AI, blockchain, identity verification services) can foster better outcomes and trust: Debbie Gamble of Interac with Anne Connelly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/business\/everyday-trust-on-exponential-technology-with-debbie-gamble-and-anne-connelly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everyday Trust: On \u2018Exponential\u2019 Technology with Debbie Gamble and Anne Connelly\" \/>\n<meta property=\"og:description\" content=\"Will blockchain help us build trust across communities? 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