{"id":138284,"date":"2023-06-08T07:00:00","date_gmt":"2023-06-08T11:00:00","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=content&#038;p=138284"},"modified":"2025-05-30T13:34:03","modified_gmt":"2025-05-30T17:34:03","slug":"canadas-small-and-medium-sized-enterprises-need-big-champions","status":"publish","type":"content","link":"https:\/\/www.interac.ca\/en\/content\/business\/canadas-small-and-medium-sized-enterprises-need-big-champions\/","title":{"rendered":"Canada\u2019s small- and medium-sized enterprises need big champions"},"content":{"rendered":"\n<p>Almost 98 per cent of businesses in Canada are small to medium-sized enterprises, and together they employ more than 10 million Canadians.<\/p>\n\n\n\n<p>To put it simply, there is no Canadian economy without them.<\/p>\n\n\n\n<p>Right now we\u2019re in a time when small businesses need big champions. SMEs are facing tough headwinds because of economic factors \u2014 and the need to compete in an increasingly digital, omnichannel-oriented marketplace.<\/p>\n\n\n\n<p>The success of independent business owners is top of mind for the fintech and payments industry, as evidenced by the robust industry discussions at the 2023 Payments Canada Summit. At the Summit, I was pleased to participate in a panel discussion alongside leaders and champions of Canadian SMEs. Our discussion focused on how we can deliver solutions to serve their needs so they can compete on equal footing with larger incumbents.<\/p>\n\n\n\n<p>But before we go into potential solutions, let\u2019s take a clear look at some of the challenges Canada\u2019s SMEs are dealing with.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Small and medium-sized enterprises: Challenges and payment processing needs<\/h3>\n\n\n\n<p>The challenges facing SMEs today are reflective of ongoing economic uncertainty, including debt, inflation, labour shortages, and lingering supply chain headaches, coupled with rapidly changing consumer expectations. Dan Kelly, President and CEO of the Canadian Federation of Independent Business (CFIB) noted at the Summit that only 50 per cent of small business owners in Canada report having regained half of their pre-pandemic sales figures. He indicated that many have taken on debt to survive, and 17 per cent of owners say their businesses might not make it.&nbsp;<\/p>\n\n\n\n<p>Also over recent years, Canadian consumers embraced changes to their payment habits, which accelerated the existing <a href=\"https:\/\/www.interac.ca\/content\/business\/navigating-the-big-shift-in-canadian-consumer-payment-choices\/\">trend toward preferences for digital payments<\/a>. More than ever, the majority of consumers have the expectation that their payment choices will be catered to, which in turn is driving the need for SMEs to adapt to an <a href=\"https:\/\/www.interac.ca\/content\/business\/resources-for-small-business-owners-preparing-for-the-growth-of-omnichannel-payments\/\">omnichannel payments environment<\/a>. Interac survey data shows that most Canadians (72 per cent) <a href=\"https:\/\/www.interac.ca\/content\/business\/four-payment-shifts-canadian-business-owners-need-to-know\/\">believe they should have the option to pay with debit across multiple channels<\/a>, for example. Yet for SMEs, figuring out which tools will enable them to seamlessly meet their customers\u2019 needs on multiple platforms \u2014 in person, online, and via mobile \u2014 can often be a hurdle.<\/p>\n\n\n\n<p>We\u2019re also hearing about SMEs\u2019 needs for payment solutions that will streamline their back office operations. There\u2019s lots of potential for automating payables and receivables with accounting\/ERP software integrations \u2014 in other words, bringing the efficiencies of <a href=\"https:\/\/www.interac.ca\/content\/business\/fei-x-interac-the-moment-has-arrived-for-finance-transformation\/\">finance transformation to SMEs<\/a>.<\/p>\n\n\n\n<p>Daniel Eberhard, founder and CEO of the fintech KOHO, says SMEs want fast account-to-account payments so they can make real-time payments to contractors, suppliers and employees. By replacing Electronic Funds Transfers (EFTs) and cheques with faster payment options, employer businesses could pay their employees at the end of each shift instead of essentially locking their pay away for a number of days. And because SMEs employ millions of people collectively, this would not only solve a pain point for hourly wage earners, but could help stimulate the economy as well.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solutions on the way for business payments, payments modernization<\/h3>\n\n\n\n<p>Thankfully, there are solutions in the works that can help improve payment processing and business payments, to the benefit of Canada\u2019s SMEs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"776\" data-src=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/06\/INT_PayCanSummit_Quote_Quote001-1024x776.png.webp\" alt=\"Quote from William Keliehor saying: &quot;What small- and medium-sized businesses need is access to real money in real time.&quot;\" class=\"wp-image-138287 lazyload\" data-srcset=\"https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/06\/INT_PayCanSummit_Quote_Quote001-1024x776.png.webp 1024w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/06\/INT_PayCanSummit_Quote_Quote001-300x227.png.webp 300w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/06\/INT_PayCanSummit_Quote_Quote001-768x582.png.webp 768w, https:\/\/www.interac.ca\/wp-content\/smush-webp\/2023\/06\/INT_PayCanSummit_Quote_Quote001.png.webp 1166w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/776;\" data-original-sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Julien Brazeau, Associate Assistant Deputy Minister at the Department of Finance says he expects the adoption and increased usage of real-time payments to serve as a catalyst for broader innovation, as it has in other jurisdictions that have implemented it.<\/p>\n\n\n\n<p>For SMEs, the benefit of real-time payments can be tangible and immediate: Money is available right away, with good funds, taking away pain points like delays and chargebacks. What small and medium-sized businesses need is access to real money in real time, because cash flow is paramount to their success.<\/p>\n\n\n\n<p>At Interac <a href=\"https:\/\/www.interac.ca\/content\/ideas\/faster-payments-a-global-trend-interac-and-payments-canada-on-the-opportunities-of-the-real-time-rail-rtr\/\">we\u2019ve been talking all along about the economic potential<\/a> of real-time payments. <a href=\"https:\/\/www.interac.ca\/content\/business\/how-interac-e-transfer-for-business-can-work-for-you\/\">Interac<em> <\/em>e-Transfer for Business can already enable<\/a> them to vendors and employees, and Interac is continuing to <a href=\"https:\/\/www.interac.ca\/content\/news\/payments-canada-selects-interac-corp-as-the-exchange-solution-provider-for-canadas-new-real-time-payments-system-the-real-time-rail\/\">support the development of Canada\u2019s new Real-Time Rail (RTR) system<\/a>.<\/p>\n\n\n\n<p>As an industry, we\u2019re continuing to innovate on the consumer payments side, too. For our part at Interac, we\u2019re continuously working to deliver solutions in order to help meet the payments challenge of Canada\u2019s SMEs.<\/p>\n\n\n\n<p>As we work on these new solutions, I\u2019m glad to hear my colleagues in the fintech and the payments industry share some of the considerations that help drive new offerings at Interac. One is simplicity of adoption: As Dan Kelly noted, business owners don\u2019t have time to work out complicated solutions to their pain points. The challenge lies with innovators to create products and services that work for SMEs right out of the box.<\/p>\n\n\n\n<p>Another forward-looking principle for our industry is the need to deliver real value and real innovation in new payment products and services. Daniel Eberhard noted that it\u2019s often been the case in Canada that \u201cinnovation\u201d is built on existing platforms, focusing on the UX level, rather than delivering services that are truly fresh and transformative. I couldn\u2019t agree more; payment innovators need to think and act on a deep, systemic level to genuinely deliver wins for the Canadian economy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-enhanced-payment-tools-for-smes-are-a-win-for-canada-s-economy\">Enhanced payment tools for SMEs are a win for Canada\u2019s economy<\/h3>\n\n\n\n<p>Interac offerings can fuel SME growth and competitiveness in the here and now. To ensure businesses can get transactions over the finish line and grow sales in an omnichannel world,\u00a0Interac\u00a0Debit is a low-cost payment option that consumers\u00a0<a href=\"https:\/\/www.interac.ca\/content\/news\/canadas-most-trusted-brands\/\">recognize and trust<\/a>, with a network that\u2019s connected to 98 per cent of Canadian financial institutions. We continually build on the capabilities of\u00a0Interac\u00a0Debit to meet the needs of SMEs in this fast-paced digital world.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/www.interac.ca\/en\/content\/business\/tap-to-pay-on-iphone\/\">Learn about Tap to Pay on iPhone<\/a><\/strong>\u00a0<\/p>\n\n\n\n<p>For the back of house, Interac e-Transfer for Business is allowing SMEs to streamline their B2B payments and re-engineer their processes to be more efficient and future-ready.<\/p>\n\n\n\n<p>Ultimately, at Interac we\u2019re always working to support and champion SMEs as key drivers for the Canadian economy. And based on the insights shared here, that sentiment prevails across the payments and fintech ecosystem. In tough times, independent business owners should know that we\u2019re working hard to foster a more innovative, competitive Canadian economy \u2014 thanks to payment solutions designed to help SMEs thrive.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Interac e-Transfer for Business can help you level up your B2B payments and re-engineer your back office functions.<\/strong><\/p>\n\n\n\n<section id=\"button-ochre-block_8369afcb03ce0e5177ee86f581880815\" class=\"button-link\">\n    <div class=\"grid-container\">\n        \n                        <div class=\"grid-x grid-padding-x align-center\">\n                        \n            <a href=\"https:\/\/www.interac.ca\/content\/business\/how-canadian-enterprise-is-using-interac-e-transfer-for-business-to-streamline-payments\/\" class=\"button-ochre\" aria-label=\"Learn more now\">Learn more now<\/a>\n            \n                            <\/div>\n                    \n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Almost 98 per cent of businesses in Canada are small to medium-sized enterprises, and together they employ more than 10 million Canadians. To put it simply, there is no Canadian economy without them. Right now we\u2019re in a time when small businesses need big champions. SMEs are facing tough headwinds because of economic factors \u2014&hellip;<\/p>\n","protected":false},"author":28,"featured_media":138285,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"content-tags":[952,279,272,300],"content-category":[189],"spokespeople":[],"in_the_know_post_format":[169],"class_list":["post-138284","content","type-content","status-publish","format-standard","has-post-thumbnail","hentry","content-tags-enterprise-and-government","content-tags-interac-debit","content-tags-interac-e-transfer","content-tags-small-business","content-category-business","in_the_know_post_format-article"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Payments Innovation for Small Business<\/title>\n<meta name=\"description\" content=\"There\u2019s simply no Canadian economy without SMEs. Our industry is focused on innovative payment processing and business payments options to help them thrive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.interac.ca\/en\/content\/business\/canadas-small-and-medium-sized-enterprises-need-big-champions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canada\u2019s small- and medium-sized enterprises need big champions\" \/>\n<meta property=\"og:description\" content=\"Almost 98 per cent of businesses in Canada are small to medium-sized enterprises, and together they employ more than 10 million Canadians. 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