{"id":2993,"date":"2019-12-04T16:29:57","date_gmt":"2019-12-04T16:29:57","guid":{"rendered":"https:\/\/interac1.wpengine.com\/?post_type=about&#038;p=2993"},"modified":"2024-05-06T09:35:24","modified_gmt":"2024-05-06T13:35:24","slug":"the-ombudsmans-office","status":"publish","type":"company","link":"https:\/\/www.interac.ca\/en\/company\/about\/the-ombudsmans-office\/","title":{"rendered":"The Ombudsman&#8217;s Office"},"content":{"rendered":"<section id=\"t4-hero-block_17966ed3e38aa5cf23e356f1c10f1306\" class=\"block-t4-hero\" style=\"margin-top: 0px; margin-bottom: 50px; padding-top: px; padding-bottom: px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x align-center align-middle\">\n            <div class=\"cell small-12 hero-title\">\n                <h1>The Ombudsman&#8217;s Office<\/h1>\n            <\/div>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n<section id=\"interac-breadcrumbs-block_d41ecc9acf488f8421e9ea2cd929ce34\" class=\"interac-breadcrumbs\" style=\"background-color:#ffffff; margin-top: 0px; margin-bottom: 50px; padding-top: 0px; padding-bottom: 0px;\">\n    <div class=\"grid-container\">\n        <div class=\"grid-x grid-margin-x\">\n            <div class=\"cell small-12\">\n                <nav aria-label=\"Breadcrumb\" class=\"breadcrumb\"><ul class=\"breadcrumbs\"><\/ul><\/nav>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h2 class=\"wp-block-heading center\" id=\"h-our-model-and-mandate\">Our Model and Mandate<\/h2>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Interac Corp.\u2019s Ombudsman provides problem-solving services and conflict resolutions for external parties such as client\/customers and end-users where other channels of <a href=\"https:\/\/www.interac.ca\/en\/resources\/getting-help\/personal-faq\/\">escalation<\/a> remain unresolved.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Our mandate is to facilitate resolutions for issues and complaints through mediation, negotiation, referrals, and cooperation between the involved parties. We will ensure to handle all situations or disputes fairly, respectfully, efficiently, and transparently.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>We leverage the following to achieve successful outcomes:<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ol class=\"center wp-block-list\">\n<li>Institutional knowledge and organizational agility;<\/li>\n\n\n\n<li>Understanding of the organization\u2019s business objectives and competing interests;<\/li>\n\n\n\n<li>Proficiency in dealing with external parties at all levels;<\/li>\n\n\n\n<li>Focused attention to listening, questioning and clarifying; and<\/li>\n\n\n\n<li>Ability to surface problems; reframe issues, recommend solutions and document outcomes.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\"><strong>We employ the following to ensure the integrity of our operations:<\/strong><\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ol class=\"center wp-block-list\">\n<li>Confidentiality and discretion;<\/li>\n\n\n\n<li>Principles of good governance;<\/li>\n\n\n\n<li>Standards of fairness and equitable treatment;<\/li>\n\n\n\n<li>Consistent, systematic approach to the resolution of complaints; and<\/li>\n\n\n\n<li>Commitment to act ethically and in good faith.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h3 class=\"wp-block-heading center\" id=\"h-interac-s-ombudsman\">Interac&#8217;s Ombudsman<\/h3>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Interac\u2019s Ombudsman is responsible for the organization\u2019s accountability, governance and oversight functions.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<p class=\"center\">Inquiries and complaints may be submitted by mail or email.<\/p>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<figure class=\"wp-block-table center\"><table class=\"has-fixed-layout\"><tbody><tr><td>Mail:<\/td><td><strong>Office of the Ombudsman<\/strong><br>Royal Bank Plaza, North Tower<br>200 Bay Street, Suite 2400<br>P.O. Box 45, Toronto, Ontario<br>Canada M5J 2J1<\/td><\/tr><tr><td>Email:<\/td><td><a href=\"mailto:ombudsman@interac.ca\">ombudsman@interac.ca<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<h3 class=\"wp-block-heading center\" id=\"h-our-process\">Our Process<\/h3>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x align-center\"><div class=\"small-12 medium-8\">\n<ul class=\"center wp-block-list\">\n<li>We will acknowledge your request within two business days.<\/li>\n\n\n\n<li>Requests that require further investigation and review may take up to four to eight weeks. We will ensure provide status updates periodically during the request.<\/li>\n\n\n\n<li>At any time during the complaint handling process, you may request information on the status by contacting us at&nbsp;<a href=\"mailto:ombudsman@interac.ca\">ombudsman@interac.ca<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n<div class=\"grid-container\"><div class=\"grid-x\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Our Model and Mandate Interac Corp.\u2019s Ombudsman provides problem-solving services and conflict resolutions for external parties such as client\/customers and end-users where other channels of escalation remain unresolved. Our mandate is to facilitate resolutions for issues and complaints through mediation, negotiation, referrals, and cooperation between the involved parties. We will ensure to handle all situations&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"company_categories":[860],"class_list":["post-2993","company","type-company","status-publish","hentry","company_categories-about"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Ombudsman&#039;s Office - Interac<\/title>\n<meta name=\"description\" content=\"Interac Corp. employs an &quot;organizational ombudsman&quot; model to provide conflict resolution to internal and external parties. 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