Interac Corp. employs an “organizational ombudsman” model, wherein a designated office provides conflict resolution and problem-solving services, both to external parties (e.g., client/customers and end-users) and internal parties (e.g., managers and employees). The Ombudsman’s Office has a broad mandate to facilitate the resolution of problems and issues primarily through mediation, negotiation, referrals and shuttle diplomacy. We endeavour to handle all disputes fairly, respectfully, efficiently and transparently.
We leverage the following to achieve successful outcomes:
We employ the following to ensure the integrity of our operations:
Interac’s Ombudsman is Kikelomo Lawal, who also functions as Chief Legal Officer and Corporate Secretary. She is responsible for the organization’s accountability, governance and oversight functions.
Inquiries and complaints may be submitted by mail, fax, email or phone.
|Mail:||Office of the Ombudsman
Royal Bank Plaza, North Tower
200 Bay Street, Suite 2400
P.O. Box 45, Toronto, Ontario
Canada M5J 2J1