Interac - Interac e-Transfer Help

 

Help Topics

Fees

If you choose to deposit your Interac e-Transfer through online banking at a participating financial institution, there is no fee. However, any financial institution may choose to change their service plans and fee structure at any time. Please contact the appropriate financial institution for more information on potential Interac e-Transfer fees.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can provide your banking information and have the money deposited to any Canadian bank account. The deposit usually takes 4 – 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Standard text messaging charges apply.

How Interac e-Transfers Work

Interac e-Transfers are a fast and convenient way to send money to anyone from within the security of your online or mobile banking service. It's a great alternative to cheques and cash.

To send an Interac e-Transfer sign in to online or mobile banking at a participating financial institution, and look for the option to send an Interac e-Transfer (or Interac Email Money Transfer). All you need is an email address and the email address and/or mobile telephone number of the person you are sending money to. Email and/or text messages carry the notification while the financial institutions use existing payment networks to transfer the money to any financial institution in Canada.

The fastest way to receive an Interac e-Transfer is through online or mobile banking. When someone sends you an Interac e-Transfer, an email and/or text message will be sent to you. The message includes links and instructions explaining how to deposit the transfer into your bank account. Simply click the link in the notice, select your financial institution, login to online banking and deposit the money into the account of your choice. If you cannot click on the link, you can either cut and paste or type the link into your browser. If you don't have access to online banking, each participating financial institution offers convenient ways for you to get set up. Contact your financial institution or visit their online banking website to sign up.

If you don't bank online, you can still receive transfers to any Canadian bank account. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 – 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Participating Financial Institutions

The Interac e-Transfer service is available at participating financial institutions. To send an Interac e-Transfer, you must have access to online banking at any one of these participating financial institutions. To sign up, simply contact your financial institution or visit their online banking website.

Deposit Options

The fastest way to receive Interac e-Transfers is through online or mobile banking. If you don't have access to online banking, each participating financial institution offers convenient ways for you to get set up. Contact your financial institution or visit their online banking website to sign up.

If your financial institution does not yet offer the Interac e-Transfer service, or if you don't bank online, you can still receive transfers to any Canadian bank account using the Interac Transfer Site. This option is available when you click the link in the email notice you get when receiving an Interac e-Transfer. You will be required to register and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 – 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

Note: If you are receiving an Interac e-Transfer on a mobile handset, you will only see options to deposit via mobile banking at a participating financial institution. Feel free to type the link from the text message into a browser on a computer, at which point you will be presented with all available options.

Security Question

The use of the security question and answer acts as an additional security measure to validate that only the sender’s intended recipient can collect the Interac e-Transfer(s). The sender sets the question when they send the transfer. The question is something only the intended recipient can answer. The sender may communicate the answer to the security question to the recipient by phone or in person, but for security purposes, the answer to the security question should never be sent in an email or text message.

TIPS:

Security question answers are not case sensitive (e.g. "R" and "r" are both recognized as correct)

Security question answers cannot contain special characters, such as "@", "&", etc.

Declining an Interac e-Transfer

To decline a transfer, click on the link within the Interac transfer notification. Following directions and prompts, log into your online or mobile banking account or the Interac Transfer Site. If you can't click on the link, cut and paste or type the link into your browser. You will have to correctly answer the security question associated with the transfer, and then will be given the option to decline the transfer.

If you are not registered for online banking with one of our participating financial institutions, nor with the Interac Transfer Site, we suggest you contact the sender to let him or her know that you do not intend to accept the transfer. The sender then has the option to cancel the transfer and reclaim the funds.

If you do not pick up the transfer within 30 days, the sender will receive a notice that the transfer has expired and will be given instructions on how to reclaim the funds.

Note: A decline is irreversible. Once you decline an Interac e-Transfer, the sender will receive a notice stating that you have chosen to decline the transfer. The sender will be asked to deposit the funds back into the original bank account. You may include an optional message to the sender with your reason for declining the Interac e-Transfer.

Reference Number

A unique Reference Number is created for each Interac e-Transfer and is used for identification and tracking of individual transfers. Should you need to contact our Help Desk for assistance, please be ready to provide this number in order for your transfer to be located faster within our system.

Privacy

Our Privacy Policy informs you of our commitment to and policy on privacy. It tells you the ways we ensure that your privacy and the confidentiality of your information are protected. To review the full text of our Privacy Policy, click here.

Depositing via the Interac Transfer Site:

Registration

If your financial institution does not yet offer the Interac e-Transfer service, you can still receive transfers to any Canadian bank account. As a first-time recipient you will need to register on the Interac Transfer Site and provide your banking information. This registration is a one-time process.

You will be asked to provide the account number, transit number and institution number for the bank account where the funds are to be deposited. This information is used to deliver the funds to your account.

You will be also be asked to provide the following personal information about yourself: full name, home address, birth date, home telephone number and personal identification. This information uniquely identifies you.

If you choose to use a credit card as your personal ID, you must enter a valid Canadian credit card for which you are the primary card holder using the information as it appears on your credit card statement. Your credit card is used solely for the purposes of identity authentication and will not be used for the credit or debit of funds.

Before completing your registration you will be required to create a unique User ID and confidential password. The next time you receive an Interac e-Transfer, you will simply use this User ID and password to receive the funds. To keep your personal and account information secure, please do not share your User ID and password with anyone. Please refer to our Privacy Policy for more information.

User ID and Password

As part of the one-time registration process for the Interac Transfer Site, you will need to create a secure profile by creating a unique User ID and password that only you will know. After you have registered, all you need is this User ID and password to access your profile and deposit future Interac e-Transfers.

User ID – a 1 to 24 character name that you specify when you register. It can be your name or a nickname or your email address. We recommend that you use the first part of your email address (before the “@”) as your User ID. All User IDs must be unique so if the name you select is already taken, you must choose a different one. To make your login easier, you can choose to have your browser “remember” your User ID.

Password – a 6 to 27 character secure password that you specify when you register. The password must contain at least one number and one letter. This password should be kept safe and confidential as it protects your banking information.

To ensure the security of your password, here are some tips:

  • Do not use dates such as your birthday or anniversary
  • Do not use names of pets or family members
  • Do not use PIN numbers from other services
  • Do not use your phone number or address
  • Do not reveal your password to anyone
  • Do not record the password where it can be seen by someone else

We ask that you select a password question in the event you forget your password. You may either select a question from the drop-down list, or you can create your own question. If you do forget your password, just click the ‘Forgot your password?’ link and follow the instructions on the screen. You will be asked for some personal information and the answer to your password question in order to specify a new password.

Account Information

In order to deposit an Interac e-Transfer to your bank account, you need to provide three pieces of information about your bank account:

1. The 3-digit Financial Institution Number

2. The 5-digit Transit Number (also known as Branch ID)

3. Your Account Number

IMPORTANT: your account and transit number required here may differ from what appears on your statement or passbook. The correct information can be found on one of your personal cheques or by contacting your financial institution.

If you have a cheque

Refer to the diagram of a cheque on the Account Information screen to find out where these numbers can be found on one of your personal paper cheques.

The account number you choose will be the account to which your Interac e-Transfer funds will be deposited.

If you do not have a cheque

You need to contact your financial institution to determine your transit and account numbers. If necessary, you can return to this website by clicking on the link provided in your email notice.

Collecting for Third Parties and/or Corporations

You are not allowed to collect transfers on behalf of third parties or corporations using the Interac Transfer Site.

The term "third party" means any individual or entity other than you. For example, a third party might be:

  • your employer
  • a business, including a business you own
  • a charity
  • any other individual

The term "corporation" means a business that is incorporated. It is a separate legal entity having its own rights, privileges, and liabilities distinct from those of its shareholders. For Interac e-Transfer purposes, a corporation is also considered a third party.

Transfer Processing

If you choose to deposit your funds using the Interac Transfer Site, there is a 4 – 6 business day processing period before the funds will appear in your account.

Also, a $4.00 fee will be deducted from the deposit amount. You can receive transfers quickly and easily if you register for online banking with one of the participating financial institutions.

Transfer History

You can retrieve your history of Interac e-Transfers deposited via the Interac Transfer Site for a period of up to 13 months. After 13 months have passed, we archive your transfer information. For more information, please see the "Information Retention" section of our Privacy Policy.

On the Transfer History screen, all of your transfers are listed in reverse chronological order with the most recent one appearing at the top of the first page. There are 2 transfers displayed per screen. Click "more" to view previous transfers and their details. Click on the reference number to view the transfer status history for any transfer.

The following information is listed for each individual Interac e-Transfer:

  • Reference Number (unique identifier for each individual transfer)
  • Sent to (your name, as set up by the sender)
  • From (sender’s name)
  • Amount
  • Service Fee
  • Total Deposit (amount less the service fee)
  • Deposited To (your bank account and account number)
  • Date (on which you requested the deposit)
  • Transfer Status

Date

The dates that appear in the Transaction History screens represent the date on which you initiated the deposit of each individual Interac e-Transfer. Once you correctly answer the security question and click DEPOSIT NOW, the transfer is date-stamped.

Don’t Have a Cheque?

If you don’t have a cheque and are unable to determine your transit and account numbers, contact your financial institution for assistance. If necessary, you can return to this website by clicking on the link provided in your notice.

Personal Information

To use the Interac Transfer Site, you are required to provide personal information in order to register. The information that you provide will be used to verify your identity through a credit agency.

Please note, Interac e-Transfers cannot be collected on behalf of third parties or corporations using the Interac Transfer Site. You can only collect these types of transfers through online or mobile banking at one of our participating financial institutions.

Name

This is your legal first name and last name. Names of businesses and/or companies are not permitted.

Home Phone

This is your home telephone number. Business numbers are not acceptable.

Date of Birth

This is your date of birth and must be entered in the format indicated.

Email Address

This is the email address where you would like to receive information regarding your transfers. We may use your email address to enable the market research company we work with to contact you, to send information about important changes to our products and services, and to send notices and other disclosures required by law. This email address will not be used for any other purpose.

Personal ID and Number

One of the following pieces of personal identification is required in order to verify your identity:

    • a valid Canadian credit card, for which you are the primary card holder (you cannot be a supplementary card holder)
    • If you choose to use a credit card as your personal ID, it will be used solely for the purpose of identity authentication and will not be used for the credit or debit of funds.

or

  • your valid Canadian Social Insurance Number (SIN)

Home Address

This is the street address of your primary residence. This should be a physical address, NOT a mailing address that is different from your primary place of residence. A PO Box or RR mailing address does not constitute an address that can be used, with the exception of some areas where no other civic address is available.

Transfer Status

An Interac e-Transfer can go through several stages. The most recent transfer status appears on the Transfer History screen under "Transfer Status". To see the entire status history of each transfer, click on the Reference Number while logged into this site.