Interac - FAQs

Once the Interac e-Transfer notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking or mobile banking application, answer the security question, select the account to deposit the funds and you will be able to access your money immediately. If you cannot click on the link, cut and paste or type your link into your browser. For a more efficient way to receive money, you can enable the Autodeposit feature. You can learn more about Autodeposit here.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfer, you can still receive transfers to any Canadian personal bank account. You will be required to register with us by providing your bank account information in order for the money to be deposited into your bank account. A transfer collected this way usually takes 4 - 6 business days to process.

If you decide to deposit the money by registering with us, depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transactions. Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.