Interac - FAQs

Please note that this experience will vary by participating financial institution. If your financial institution does not provide you an option to decline the transaction, you can ignore the notifications until the transaction expires (30 days). Upon expiration, funds that are sent will be automatically redeposited into the senders account.

You can decline an incoming Interac e-Transfer by following these steps:

  • Click the link found inside the email or text notification to deposit the funds
  • Select your financial institution to deposit the funds to
  • Login to your financial institution’s mobile /online banking portal
  • Answer the security question
  • Select “decline”
  • You will also have the option to provide a message back to the sender, upon declining

Contact your financial institution directly for more information.