If you have questions or concerns about your online purchase, (e.g. about delivery time, shipping options, product information etc.) please contact the online retailer.
If you have questions or concerns about your Interac Online Payment (e.g. fees, limits, your account, processing times etc.) that cannot be answered by the online merchant, please contact your bank.
In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your financial institution. More information about consumer protection is outlined in the Customer Commitment section.