Interac - FAQs

Once the notification arrives, you have almost instant access to the money, provided you bank online with one of the participating financial institutions. Click the link that appears in the notification to login to your online banking website and you will be able to access your funds. If you cannot click on the link, cut and paste or type your link into your browser.

If you do not wish to sign up for online banking, or you bank with a financial institution that does not yet offer Interac e-Transfers, you will be unable to receive or send transfers. Please contact your financial institution and request them for access.

Depending on where you bank, the deposit could take several additional days due to factors such as holiday schedules or manual processing. Smaller, regional financial institutions often take longer to process these transfers.

Also, if you enter any financial information that cannot be verified it can take up to 10 days before your financial institution returns the funds as undeliverable. In this case, we will contact you by email and ask you to correct your account information.