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Interac e-Transfer® Customer Support Form

If you are currently experiencing an issue with an Interac e-Transfer, please complete as much of this form as possible so our team can investigate. The more information you provide here, the easier it will be for us to assist you.

This is an 8-digit alphanumeric number which begins with “CAxxxxxx”. It is case sensitive and is typically found at the end of the URL bar of the browser.
This is an alphanumeric number which begins with “CA1MRxxxxxx” and is case sensitive.
Your contact information:

Interac Corp.

Royal Bank Plaza, North Tower
200 Bay Street, Suite 2400
P.O. Box 45, Toronto, ON
M5J 2J1

Interac e-Transfer® Help Desk

Toll-free: 1-888-238-6433

General Inquiries Only

Phone: 416-362-8550
Toll-free: 1-855-789-2979

Media Inquiries

Phone: 416-869-2017 For reporters on a deadline or inquiries after 5 p.m. Mon-Fri / weekends, email:


If you are interested in potential opportunities with Interac Corp. please send your resume to or check out our careers page.

Contest-Related Inquiries


Service Participation Inquiries


Conference, Speaking and Sponsorship Opportunities




Toll free: 1-888-238-6433