When you send money using Interac e-Transfer, your money never actually travels by email or text message - only notifications and deposit instructions do. Your financial institution and the recipient's financial institution transfer your funds using established and secure banking procedures. Interac e-Transfer users are protected with multiple layers of security, making the service one of the most secure money transfer services globally:
Exercise caution. If you receive a notification for an Interac e-Transfer that you weren't expecting, contact the sender through a different communication channel to verify. If the notification comes from someone you don't know, or you suspect it may be fraudulent, do not respond or click any links. Forward the email to firstname.lastname@example.org
Criminals may use a number of methods to try to trick you into sending them money, including the use of online classified ads to anonymously and falsely advertise the sale of goods and services to unsuspecting victims.
For a list of current and ongoing scams, or to file a report If you have been the victim of a scam, visit the Canadian Anti-Fraud Centre.
Our organization does not hire transfer agents or work with Interac e-Transfer “businesses”. There have been instances of employment recruitment scams in which Canadian job hunters are hired as agents for "foreign companies". In fact, the job hunters may actually end up being used as "mules" to transfer stolen funds outside of Canada. Anyone who participates, even unknowingly, could be deemed an accomplice to a crime and may be prosecuted.
In order to appear authentic, fraudsters may present employment agreements, websites and other types of information, for example, a detailed contract, outline of employee job responsibilities, compensation, etc. While these websites and employment agreements may present an appearance of legitimacy, spelling errors or the use of odd wording may be a sign that the operation is not a legitimate one.
Phishing is a scam where fraudsters attempt to acquire personal and/or financial information, such as passwords, card numbers, etc., by masquerading as a trustworthy person or business through electronic communications. Phishing is typically carried out using email or an instant message, although phone contact has been used as well.
In some instances, the fraudster sends authentic-looking emails or text messages (smishing) that appear to come from legitimate companies, requesting recipients to disclose personal and/or financial information that is later used to commit fraud.
Be suspicious if you receive a notice for an Interac e-Transfer that you were not expecting. If in doubt, contact the sender to confirm that he or she has initiated your transfer.
Criminals may attempt to convince you they have sent you money, by sending you an email that appears to be using the Interac e-Transfer service, but isn’t. For example, you may receive an email stating that Interac is holding money in escrow until you provide evidence of having shipped goods. Interac does not offer an escrow service. Do not assume you will be able to receive money until you can confirm that it is in your bank account.
Offers of easy money are often too good to be true. A web-based job that requires you to move funds outside Canada could be a front for an illegal operation. While the opportunity may look appealing, you may end up being subject to criminal prosecution for your role in the operation.
Check any employment-related information for unusual phrasing and look for misspelled words. If you are suspicious, check with local law enforcement.
Stay aware by checking the following sources of information about fraud: